We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Hotel Grand Chancellor Townsville

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
Compare best prices from top travel sites
Professional photos
Hotel Grand Chancellor Townsville
View Map
{"widget":{"name":"ibex_photo_carousel_streamline","template":"ibex_photo_carousel_streamline__widget","dust":{},"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"divClasses":"prw_rup prw_ibex_photo_carousel_streamline","moduleList":["handlers"]},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

151 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
Showing 149: English reviews
Adelaide, Australia
Reviewed 2 days ago NEW

Very good room, facilities very good , food in the restaurant was excellent. The only issue I had was the lack of staff on the evenings in the dining room, one night I had to eat out because there was no one at the desk.

Review collected in partnership with this hotel
 Report
Helpful?
Thank chrissan2016
Petrie
Reviewed 4 days ago NEW

Has a charm and great value, service is honest and the people friendly . I stay there regularly and have always enjoyed the simple peace and quiet. Great value breakfast and quality dinner....ps lobe the beef ribs :)

Review collected in partnership with this hotel
 Report
Helpful?
Thank adamjW7527LF
HGCTSV, General Manager at Hotel Grand Chancellor Townsville, responded to this review

Dear adamjW7527LF, Thank you for taking the time to write your review and for your continued loyalty. It was so nice to read all the lovely things you experienced during your stay, especially our friendly team, something that we pride ourselves on. I am glad to hear you also loved the beef ribs. We look forward to welcoming you back...

Townsville, Australia
Reviewed 1 week ago

great location and excellent service vary cheap but not nasty rooms are very clean and great views I would recommend family and friends to stay great staff kind and very friendly nothing was any trouble

Review collected in partnership with this hotel
 Report
Helpful?
Thank T9619HRrebeccam
HGCTSV, General Manager at Hotel Grand Chancellor Townsville, responded to this review

Dear T9619HGrebeccam, Thanks so much for your 5 star review. I'm so pleased that enjoyed your stay with us, and that you found our team friendly and helpful. We look forward to welcoming you back on your next visit to Townsville. Kind regards, Peter Yared, Area General Manager - QLD

Gordonvale
Reviewed 1 week ago

An excellent place to stay with family. Beds are super comfortable and the rooms clean. All the staff that we encountered were friendly, happy and very helpful. I would recommend this hotel to anyone who is considering a holiday in Townsville.

Review collected in partnership with this hotel
 Report
Helpful?
Thank 802janinac
HGCTSV, General Manager at Hotel Grand Chancellor Townsville, responded to this review

Dear 802janinac, Thank you for taking the time to write your very complimentary review. It was so nice to read all the lovely things you experienced during your stay, especially our comfy beds and our helpful and friendly team, something that we pride ourselves on. We look forward to welcoming you back soon. Kind regards, Peter Yared, Area General Manager...

Reviewed 1 week ago via mobile

Was an okay time but the rooms aircon didn't work, the fridge didn't keep anything cool and for some reason the door wouldn't lock all the time. Pool and room is nice but due to the things listed I wouldn't go back.

 Report
Helpful?
Thank Natasha M
HGCTSV, General Manager at Hotel Grand Chancellor Townsville, responded to this review

Dear Natasha M, Thank you for taking the time to provide us with feedback from your recent stay. I am disappointed to hear that we were not able to exceed your expectations in regards to the Air Conditioning, fridge and door lock. We are dedicated to continually improving our service, so your feedback is greatly appreciated and has been passed...

Reviewed 1 week ago via mobile

Stayed one night with a family of 4. Room slightly squashy with 2 double beds and no room for suitcases. Hotel located in the middle of City centre with only street parking which was hard to find if you don't want to pay. Large number of aboriginal (? homeless) locals always near the hotel's entrance made me feel uncomfortable. Small...

 Report
Helpful?
Thank Kas P
HGCTSV, General Manager at Hotel Grand Chancellor Townsville, responded to this review

Dear Kas P, I appreciate you taking the time to share your feedback after your recent stay. We look forward to welcoming you back on your next visit to Townsville. Kind regards, Peter Yared, Area General Manager - QLD

Mackay, Australia
Reviewed 2 weeks ago

Central in the main street in Townsville, this hotel has been in Townsville for a long time I can remember when it was built and it has been used as offices for various companies and now it has been a hotel for some time. I arrived later and was lucky to get parking across the road near the leagues club,...

 Report
Helpful?
Thank John C
HGCTSV, General Manager at Hotel Grand Chancellor Townsville, responded to this review

Dear John C, Thank you for taking the time to write your very complimentary review. It was so nice to read all the lovely things you experienced during your stay, especially the service your received from Stephen, we will pass your comments onto him. We look forward to welcoming you back soon. Kind regards, Peter Yared, Area General Manager -...

Reviewed 2 weeks ago via mobile

Stayed here many times - it used to be the Holiday Inn - and whilst it's not a great hotel the building is rather special. It has now changed hands and is really quite pricey for what it is. Reasonable places to eat within easy walk on Flinders and Palmer streets.

 Report
Helpful?
Thank Andy B
HGCTSV, General Manager at Hotel Grand Chancellor Townsville, responded to this review

Dear Andy B, Thanks for your comments on your recent stay. I am quite surprised to read your comments about the hotel now being "quite pricey" as during the month of December and January our rates have been very competitive with other hotels in town and compared to what the Holiday Inn use to charge. As I can't find your...

Wales, United Kingdom
Reviewed 2 weeks ago via mobile

We used this hotel as a two night stop over on a drive up from Cairns to the Whitsundays, we were more than happy with our stay, we were in room 1901, fantastic views, lively clean room and well equipped with everything you would need...staff at the hotel were very welcoming, polite and helpful, the restaurant manager (sorry didn't take...

 Report
Helpful?
Thank Michelle H
HGCTSV, General Manager at Hotel Grand Chancellor Townsville, responded to this review

Dear Michelle H, Thanks so much for your 5 star review. I'm so pleased that enjoyed your stay with us, and that you found our team friendly and helpful. We look forward to welcoming you back on your next visit to Townsville. Kind regards, Peter Yared, Area General Manager - QLD

Townsville, Australia
Reviewed 2 weeks ago

Very cheap and totally worth the stay! Buffet breakfast was great quality food & the king suite was wonderful. I enjoyed the large shower and the very comfortable mattress! I will definitely be back and looking forward to paying the unbeatable prices they have to offer!

Review collected in partnership with this hotel
 Report
Helpful?
Thank alishag2017
HGCTSV, General Manager at Hotel Grand Chancellor Townsville, responded to this review

Dear alishag2017, Thanks so much for your 5 star review. I'm so pleased that enjoyed your stay with us, and that you found our rooms comfortable and our pricing super competitive. We look forward to welcoming you back on your next visit to Townsville. Kind regards, Peter Yared, Area General Manager - QLD

61 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (35)
Viewed
Room/Suite (9)
Viewed
View from Room (6)
Viewed
Bathroom (3)
Viewed
Other (17)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (26)
Viewed
Hotel & Grounds (3)
Viewed
Dining (4)
Viewed
Room/Suite (11)
Viewed
Pool/Beach Area (3)
Viewed
Business Centre/Function Rooms (2)
Viewed
Bathroom (1)
Viewed
View from Room (1)
Viewed
Other (1)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Townsville hotels
0.4 km away
Quest Townsville
Quest Townsville
#1 of 41 in Townsville
322 reviews
0.3 km away
Grand Hotel and Apartments Townsville
1.3 km away
The Ville Resort-Casino
The Ville Resort-Casino
#6 of 41 in Townsville
686 reviews
Show Prices
Show Prices
Show Prices
3.6 km away
Mercure Townsville
Mercure Townsville
#8 of 41 in Townsville
816 reviews
0.5 km away
City Oasis Inn
City Oasis Inn
#10 of 41 in Townsville
276 reviews
0.2 km away
Oaks Gateway on Palmer
Oaks Gateway on Palmer
#11 of 41 in Townsville
368 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
Hotel Grand Chancellor Townsville is located in the heart of the CBD and shopping district and just a short walk from Townsville's major tourist attractions, including Reef HQ Aquarium and The Strand. Enjoy panoramic views of Magnetic Island, Castle Hill and the city from a variety of contemporary room types. Facilities include restaurant, bar, rooftop pool, gym and meeting facilities. ... more   less 

Additional Information about Hotel Grand Chancellor Townsville

Address: 334 Flinders St, Townsville, Queensland 4810, Australia (Formerly Holiday Inn Townsville)
Region: Australia > Queensland > Townsville
Price Range: RM343 - RM578 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Grand Chancellor Townsville 4.5*
Number of rooms: 192
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity and Priceline so you can book your Hotel Grand Chancellor Townsville reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Townsville Hotel Townsville
Townsville Holiday Inn
Hotel Style:
#6 Luxury Hotel in Townsville
#8 Business Hotel in Townsville
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Hotel Grand Chancellor Townsville staff and other travellers.
1 question
Ask a question
2 months ago

See all questions (1)

Questions? Get answers from Hotel Grand Chancellor Townsville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms that face Ross creek.”
 of 5 bubbles johncW7161YO, 7 Jan 2017 | Read review
“I think from floors 9 above, it includes a balcony”
 of 5 bubbles Cats_Travel_Cowboys, 8 Dec 2016 | Read review
“Higher floors have great views and seem quieter.”
 of 5 bubbles 580StefanB, 30 Nov 2016 | Read review
“We were in room 1505 it had a nice view”
 of 5 bubbles 870annw870, 18 Nov 2016 | Read review
“Ask for a room on higher floors with a balcony.”
 of 5 bubbles 371gerryf, 6 Nov 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay