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Mercure Townsville

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Mercure Townsville
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822 Reviews from our TripAdvisor Community

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Showing 800: English reviews
Melbourne, Australia
Reviewed 7 November 2014

Review collected in partnership with Accorhotels.com
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Helpful?
Thank beabay15
MercureTownsville, Manager at Mercure Townsville, responded to this review

Sydney, Australia
Reviewed 6 November 2014

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Amy F
MercureTownsville, Manager at Mercure Townsville, responded to this review

Newcastle, Australia
Reviewed 5 November 2014

My partner and I stayed here for 4 days and it was the most relaxing experience. We had buffet breakfasts every morning beside the pool. The rooms were so cosy and clean. We return to the Mercure each time we go to Townsville and will recommend it to anyone.

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Helpful?
Thank emma c
MercureTownsville, Manager at Mercure Townsville, responded to this review

Dear Emma, Thanks for five star ratings for your experience with us at Mercure Townsville. We are extremely happy to hear that we have offered memorable experience to you. We are really looking forward to see you again. :) Many thanks from Kasun Karunamuni Assistant Manager.

Brisbane, Australia
Reviewed 4 November 2014

The reception area was great. Really gave the feeling of a quality hotel, but the rooms are all very dated. It is obvious that this was a motel at some stage and I don't think it is worthy of having the Mercure name attached to it. If it was marketed as a motel, then it would be passable. The most...

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Helpful?
Thank Brent H
MercureTownsville, Manager at Mercure Townsville, responded to this review

Hi Brent, Thank you for taking the time to offer your feedback after staying at Mercure Townsville. I apologise the rooms were not to the standard you would have liked. Our guests often comment on how spacious and well-equipped the rooms are to their stay, so I appreciate your opinion. I am pleased to inform you that we are in...

Mackay, Queensland, Australia
Reviewed 4 November 2014

I have stayed here many times with groups and with my husband and every time I have enjoyed my stay. It is always clean and the staff are always lovely. It is quiet and the rooms are comfortable. Sundown cocktails by the pool are a must. The restaurant always provides an excellent meal and the wine list is never a...

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Helpful?
Thank TheLovelyKath
MercureTownsville, Manager at Mercure Townsville, responded to this review

Dear Kath, There aren’t enough words to describe how thankful we are for such a great feedback, Thank You. Thanks for sharing your amazing experience, and we hope your next visit will be as pleasant as the previous one. please introduce yourself to us in your next visit and we will make sure you will get memorable service again. Many...

Mackay, Australia
Reviewed 4 November 2014

I've stayed here a few times with Family while I had business meetings as an Accor member. Great hotel and value for money, and is constantly being upgraded around the grounds. Nice lawns, tennis courts and great pools for the kids. Service is always excellent at the bar and restaurant. Only issue would be that you need to drive to...

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Helpful?
Thank Bren2007
MercureTownsville, Manager at Mercure Townsville, responded to this review

Dear Bren, Thank you so dearly for taking the time to construct such a descriptive and detailed review of your experience with us at Mercure Townsville. I am thrilled you had a wonderful experience and were extremely happy with your decision to stay with us. There’s nothing better than having a comfortable and well-suited place to relax when travelling. I...

Cairns, Australia
Reviewed 3 November 2014

Review collected in partnership with Accorhotels.com
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Helpful?
Thank CheckOut1
MercureTownsville, Manager at Mercure Townsville, responded to this review

The Netherlands
Reviewed 1 November 2014

Despite being located close to a very busy road, the rooms are very quiet. There are no elevators, so you might have to carry your (heavy) suitcases to the 2nd floor to reach your room. The room is nice and clean and well equiped. WiFi is only available in the reception area - 30 min per 24 hrs. In the...

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Helpful?
Thank Tamaragw
MercureTownsville, Manager at Mercure Townsville, responded to this review

Dear Tamara, Thank you so kindly for your fantastic review. I so appreciate you taking the time to share your feedback with us and other readers. I am thrilled you enjoyed the tropics and our hotel environment from your room. It is certainly a beautiful experience to take a break from crowds and enjoy the atmosphere and views. I Apologize...

Noosaville, Australia
Reviewed 29 October 2014

We had a special package deal as we did it through Accor. This was including a bottle of wine $50 meal discount, free upgrade and included breakfast. The hotel was full at this time but we were still given our room upgrade, which proved excellent. Everything went well. We weren't able to have breakfast for 2 of the 4 days...

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Helpful?
Thank judiros
MercureTownsville, Manager at Mercure Townsville, responded to this review

Dear Judiros There aren’t enough words to describe how thankful we are for such a great feedback, Thank You. Thanks again for sharing your amazing experience, and we hope your next visit will be as pleasant as the previous one. please introduce yourself to us in your next visit and we will make sure you will get memorable service again....

Reviewed 29 October 2014 via mobile

Arrived late in the afternoon and booked in with ease. Tropical surroundings and apparently recently refurbished. Rooms were very comfortable, modern and clean. Restaurant was lovely and food delicious. Very pleasant stay and will again

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Helpful?
Thank Peter S
MercureTownsville, Manager at Mercure Townsville, responded to this review

Dear Peter Thanks for five star ratings for your experience with us at the Mercure Townsville. we are extremely happy to hear that we have offered memorable experience to you. really looking forward to see you again. Many thanks from Kasun Karunamuni Assistant Manager.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Room Service
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
Internet
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Situated on 11 lush, resort-style acres just minutes from the centre of Townsville and only two kilometres from the airport, the Mercure Hotel Townsville offers a tranquil, relaxing choice for business and holiday travellers visiting this beautiful gateway to the Great Barrier Reef. From the moment you arrive, you will enjoy a destination like no other hotel in Townsville. The comfort of our accommodation, complemented by warm, personalised guest service, ensures a truly relaxing stay. ... more   less 

Additional Information about Mercure Townsville

Address: 166 Woolcock Street, Townsville, Queensland 4812, Australia
Region: Australia > Queensland > Townsville
Price Range: RM363 - RM527 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Townsville 4*
Number of rooms: 162
Reservation Options:
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Also Known As:
Mercure Townsville Hotel Townsville
Mercure Hotel Townsville
Accor Hotel Townsville
Hotel Style:
#1 Green Hotel in Townsville
#7 Luxury Hotel in Townsville
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Townsville staff and other travellers.
3 questions
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Gorokan, New South Wales, Australia
over a year ago

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Questions? Get answers from Mercure Townsville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Away from pool and smokers. Make sure it mells OK and the AC doesn't make noise.”
 of 5 bubbles MDBrooks92660, 29 Jan 2017 | Read review
“For a really quiet room, as for one away from Woolcock street and facing the lake at the back of the property.”
 of 5 bubbles MushnKit, 19 Nov 2016 | Read review
“We had a view over the little lake. Very nice.”
 of 5 bubbles Mark_Brenda_TX, 15 Nov 2016 | Read review
“From experience all rooms are of comparable standard”
 of 5 bubbles F5547ZDpaulb, 26 Oct 2016 | Read review
“get the second floor room facing to the lake”
 of 5 bubbles AgusS_13, 27 Sep 2016 | Read review
5 of 5