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Rydges Southbank Townsville

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Rydges Southbank Townsville
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455 Reviews from our TripAdvisor Community

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Showing 452: English reviews
Reviewed yesterday NEW

Great place to stay with great views and resturant, rooms were large and comfortable, good stocked bar plenty of drawers and cupboards and complete with a spa bath, staff were very accommodating and friendly

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Helpful?
Thank Terry L
Reviewed 2 days ago NEW

The staff there were so friendly, the person who checked us in was very nice and helpful, and all the staff we passed in the hallways were always smiling and saying hello - we definitely felt valued! There's undercover parking which is great, and the rooms were very nice, clean, and the beds super comfy. A good location too, and...

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Helpful?
Thank 1993Kiwi
London
Reviewed 5 days ago NEWvia mobile

I enjoyed my stay at this hotel. The bed was super comfy and I slept like a dream! The bathroom was a little dated and could do with a refresh. Was given money off vouchers for breakfast and you had $10 rewards for not having your room refreshed which is a good incentive. The pool was nice and good restaurants...

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Helpful?
Thank Shellie_london
Switzerland
Reviewed 1 week ago

Room was a good size, well equiped with power points, etc. Bathroom would need urgently repair (broken tiles in shower, broken shower recess - quite dangerous ). Good breakfeast buffett, good Food in Restaurant in the evening, nice staff. Room looking to Poolside was quiet but had the kitchen fumes (Grill) in the evening. Pool not very inviting as people...

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Helpful?
Thank altberg2016
Rydges T, Reservations & Revenue Manager at Rydges Southbank Townsville, responded to this review

Good day, Thank you for your feedback with regards to our service provided during your recent stay. Your information pertaining to rooms and guest areas has been passed onto the appropriate department head with action taken to correct any maintenance issues. We are pleased to hear our staff were friendly and efficient in providing customer service. Thank you for your...

Australia
Reviewed 1 week ago via mobile

Large rooms and heavenly comfortable bed and pillows. After staying in a few hotels in previous stop-overs this one was exactly what I needed: super quiet room with pillows to die for. The bonus was that it was close to many restaurants. Hot and cold breakfast was excellent as well. Would certainly stay again if in town.

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Helpful?
Thank Eliani_Australia
Rydges T, Reservations & Revenue Manager at Rydges Southbank Townsville, responded to this review

Good day, We would like to thank you for your time in reviewing our hotel. Rydges Townsville prides itself on friendly and efficient customer service and providing a quality product to our valued guests. Being conveniently located in South Townsville with many cafes and restaurants on our doorstep certainly spoils our guests for choice with dining whilst staying at Rydges...

Charters Towers, Australia
Reviewed 1 week ago

Visited with family for a night on way home from a long journey and it was great. Met with friends there and had a swim on arrival (pool is lovely). Beds were comfy (although would be great to see these replaced with longer queen beds) and adequate for the evening. Cost was marked clearly on the water, even though I...

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Helpful?
Thank Jenny T
Rydges T, Reservations & Revenue Manager at Rydges Southbank Townsville, responded to this review

Good day, We would like to thank you for taking the time to write about your recent experience with Rydges Hotels. We are pleased that you and your family found the hotel to be comfortable with pleasant and helpful staff throughout all departments. All feedback is passed onto our management team to assist our hotel as we strive for excellence...

Reviewed 3 weeks ago via mobile

Rooms were clean & fairly well appointed. Bed was comfortable, bathroom was quite basic & we had a hand towel instead of a bath mat. No complimentary water was provided only tap or expensive mini bar.

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Helpful?
Thank gillian G
Rydges T, Rooms Division Manager at Rydges Southbank Townsville, responded to this review

Dear gillian G, Thank-you for your review of our hotel it is greatly appreciated. I am very pleased to read that you found our Rydges dream beds very comfortable. In regards to complimentary water in our rooms, this is available to you, if you are a Priority Guest Rewards Member. Being a loyalty member also gives other great benefits to...

Cairns, Australia
Reviewed 4 weeks ago

I booked my room when I arrived at the airport and by the time I got to the hotel my room was ready, it is only 5 minutes to the hotel from the airport. I booked a standard room and was upgraded to an executive suite. The hotel manager is very friendly and also very efficient. There are many places...

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Helpful?
Thank Roninall
Rydges T, Rooms Division Manager at Rydges Southbank Townsville, responded to this review

Dear Roninall, Thank-you for such a great review of out hotel! The team and myself are very pleased that we did not disappoint, providing a friendly and personable service is something that the entire team strives for. Warm Regards, Shane Howard Rooms Division Manager

Reviewed 4 weeks ago via mobile

Having stayed in the property for years on regular business trips I am left wondering.. Is it time to relocate.. The service is gone.. Meal quality has slipped.. Not to mention that the RPG discount for beers has to be with food.. For a guy that lives in hotels this is a issue.. The changes to RPG has injured your...

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Helpful?
Thank Shaun L
Rydges T, Rooms Division Manager at Rydges Southbank Townsville, responded to this review

Dear Shaun, Thank-you for your feedback, it is clear that we have failed to deliver on a quite a few aspects of recent stays with us here at the hotel. As a regular customer I would appreciate the opportunity to rectify these issues and find out more about your recent experiences with us. If you do have a spare moment...

Collinsville, Australia
Reviewed 12 December 2016 via mobile

I initially booked for a Friday night and ended up needing to stay on the Thursday also. I called the hotel and was told that someone from reservations would call me back , but no-one ever did. In the end I booked the additional night online. When checking in I was told that I would have to get my card...

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Helpful?
Thank SydneyTrish
Rydges T, Rooms Division Manager at Rydges Southbank Townsville, responded to this review

Dear SydneyTrish, Thank-you for your review, it is clear that we did fail to deliver on quite a few aspects of your stay, for this I do apologise, In regards to your reservations, I have followed up with my reservations team to ensure that all calls missed are returned to customer as soon as possible. I can understand that it...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Rydges Southbank Townsville sits in the heart of Townsville's foodie precinct on Palmer Street and only a short stroll to the CBD. Our hotel is the gateway to Magnetic Island & Great Barrier Reef. Business and leisure travellers alike will appreciate our central business district location near all the premier shopping, dining and entertainment areas ... more   less 

Additional Information about Rydges Southbank Townsville

Address: 23 Palmer St, Townsville, Queensland 4810, Australia
Region: Australia > Queensland > Townsville
Price Range: RM290 - RM474 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Rydges Southbank Townsville 4*
Number of rooms: 110
Reservation Options:
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Also Known As:
Rydges Southbank Hotel Townsville
Townsville Rydges Southbank Hotel
Hotel Style:
#15 Luxury Hotel in Townsville
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Questions & Answers

Here's what travellers have asked, with answers from Rydges Southbank Townsville staff and other travellers.
2 questions
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Brisbane, Qld
2 months ago

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Questions? Get answers from Rydges Southbank Townsville staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for one with a view”
 of 5 bubbles 725terryl, 17 Jan 2017 | Read review
“Rooms overlooking the pool are usually good.”
 of 5 bubbles jennytalbot, 6 Jan 2017 | Read review
“The top floors are quieter.”
 of 5 bubbles Roninall , 21 Dec 2016 | Read review
“Ask for a room on the Palmer Street side. Great views of the city.”
 of 5 bubbles 45robk, 25 Sep 2016 | Read review
“The higher floors are quieter,less road noise.”
 of 5 bubbles 223vickis, 8 Sep 2016 | Read review
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