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The Ville Resort-Casino

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Traveller (276)
Room & Suite (125)
Dining (25)
Overview
  • Excellent31%
  • Very good42%
  • Average18%
  • Poor5%
  • Terrible4%
Travellers talk about
“aqua restaurant”(33 reviews)
“kobe restaurant”(24 reviews)
“spin cafe”(19 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Outdoor pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
Additional information
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Rooms
30 Jul31 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (891)
Filter reviews
875 results
Traveller rating
278
346
159
53
39
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LanguageEnglish
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278
346
159
53
39
Show reviews that mention
All reviewsaqua restaurantkobe restaurantspin cafemagnetic islandquarter duckdeluxe roomroom servicebeautiful roomferry terminalan upgrademini barrestaurants and barswould stay againcastle hilllillequarterdeckflutter
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1 - 5 of 875 reviews
Reviewed yesterday via mobile

The renovation is still underway but they’ve done a great job of opening up the front doors to take in the view.. simply stunning. The rooms have been renovated beautifully, comfortable beds, great amenities and plenty of room. The restaurant and bar were badly serviced...More

1  Thank Sydney_Aust100
Response from TheVilleResortCasino, Manager at The Ville Resort-CasinoResponded yesterday

Hi Sydney_Aust - We're so glad you enjoyed your stay with us. How good is that view! Sorry to hear you were less impressed with the bar service. We'd be happy to pass on any specific feedback you have to the management team so they...More

Hotel's Favourite
Reviewed 23 December 2017 via mobile

Visiting Townsville on our way to Cairns decided to stay at the Ville and ate at the newly opened Quarter deck, excellent way to start our North Queensland holiday. The relaxed open air atmosphere, decor, cocktails and amazing seafood platter make the Quarterdeck a must...More

1  Thank Allieb255
Response from TheVilleResortCasino, Manager at The Ville Resort-CasinoResponded 15 January 2018

Thanks for your feedback! Very glad you enjoyed your stay and can't wait to have you back again when the pool opens very soon!

Reviewed 3 days ago

We recently stayed at the Ville casino and there is not one thing we could fault. From the moment we arrived we were impressed. We were greeted at the front desk by a young lady (whose name i believe was Riley) who was polite, welcoming...More

Thank Laura J
Response from TheVilleResortCasino, Manager at The Ville Resort-CasinoResponded 2 days ago

Hi Laura - Thank you so much for the amazing review. We're so happy to hear that we made your stay memorable. I'll make sure I pass on your feedback to the team - they'll be thrilled! We hope to see you back again soon.

Reviewed 6 days ago via mobile

Wow! They have seriously invested at The Ville. The new pool area is superb, the pool it’s self has everything, swim up bar, waterfall, easy walk in - step down access. Plenty of lounges, beds and tables. Stop by the Quarterdeck for breakfast lunch or...More

1  Thank Rider112
Response from TheVilleResortCasino, Manager at The Ville Resort-CasinoResponded 4 days ago

Thanks for the fantastic review Rider! So glad you enjoyed your stay and our dining outlets. Hope you pop by for another visit again soon.

Reviewed 1 week ago via mobile

Having the front desk duty manager on the 10th July (Wednesday evening) insinuate that I was lying in regard to being misinformed by a staff member was rather unpleasent. It is a shame that his customers relation skills are so lacking. If this duty manager...More

2  Thank nicjofo
Response from TheVilleResortCasino, Manager at The Ville Resort-CasinoResponded 4 days ago

Hi nicjofo - Sorry to hear you didn't have a positive experience with us. I will make sure I pass on your feedback to management. If you'd like to discuss the issue further, please email us at tsv.marketing@the-ville.com.au with your contact details and we can...More

View more reviews
About
Amenities
Top amenities
Room Service
Restaurant
Free Parking
Bar/Lounge
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Free Parking
Wheelchair Access
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Conference Facilities
Non-Smoking Hotel
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Bar/Lounge
Casino and Gambling
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
US$98 - US$187 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Business Hotel in Townsville
#11 Luxury Hotel in Townsville
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$98 - US$187 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Business Hotel in Townsville
#11 Luxury Hotel in Townsville
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (276)
Room & Suite (125)
Dining (25)
Pool & Beach (13)
Questions & Answers
Ask a question
DiandSteve
14 March 2018|
AnswerShow all 3 answers
Response from TheVilleResortCasino | Property representative |
Hi DiandSteve, The final stage of our refurbishment is due for completion in early June with the pool to be completed prior to this date. Must add its going to be a very impressive pool. Hope to see you both in... More
0
Votes
jackscat
25 February 2018|
AnswerShow all 3 answers
Response from TheVilleResortCasino | Property representative |
Hello, The pool will be ready in April, stay tuned to our social media for updated on the exact opening date!
1
Vote
B1RD1E2014
24 July 2017|
AnswerShow all 2 answers
Response from TheVilleResortCasino | Property representative |
Good Afternoon B1RD1E2014, Around 80% of our Resort & Executive rooms have pillow top mattresses. When booking just let us know you would prefer a pillow top mattress and the team will ensure you are allocated one. Hope to... More
0
Votes
Room Tips
"the Executive Room has great amenities and Views"
Read review
"Rooms overlooking the ocean are much nicer than the marina. No bathtubs"
Read review
"OCean facing rooms"
Read review
"High room with Sea view"
Read review
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