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20 Whitsunday Boulevard, 4803 Australia
Hotel direct offer!Heart Island Luxury Adventure
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Traveller (1788)
Room & Suite (582)
Pool & Beach (239)
What is Travellers’ Choice?
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About

#2 of 5 hotels in Hamilton Island
Location
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Service
Value
Travellers' Choice
Situated in the Whitsundays, qualia puts the wonders of the Great Barrier Reef right on your doorstep. Its sun-drenched northern aspect provides the ideal location to appreciate the passing beauty of each day, surrounding guests with some of the most stunning and spectacular waters to be found anywhere in the world. What’s more, with a direct flight taking only 2-3 hours from international gateway cities on Australia’s east coast, qualia truly is a world-class destination without the journey.qualia offers a choice of 60 individual pavilions, each with breathtaking views. There are spacious one-bedroom freestanding pavilions (Windward and Leeward) that provide an indulgentspace to relax in and unwind, with either a sundeck or private infinity edge plunge pool. Or, there’s the uncompromising luxury and privacy of the Beach House with its own guest pavilion.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Free airport transportation
Wifi
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Poolside bar
Fishing
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Adults only
Baggage storage
Concierge
Non-smoking hotel
Butler service
Private check-in / check-out
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Private beach
Housekeeping
Private balcony
Minibar
Flatscreen TV
Hair dryer
Room service
Safe
Seating area
Iron
Refrigerator
On-demand films
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Bay View
Hotel links
Special Offer:Heart Island Luxury Adventure
1604Reviews35Q+A100Room tips
Traveller rating
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Sue wrote a review 6 May
6 contributions1 helpful vote
So much for escaping after 15 months of hibernation to enjoy 6 luxury nights of 5 star imaginative food and wine, where we did not have to lift a finger to cook, prepare or serve. Architecturally Qualia is beautifully designed but the food, service and"art of hospitality" were sadly missing. Staff were young, well groomed and smiling but lacking in any idea of service standards for a so called 5 star resort. No one seemed to have had any real hospitality training. The food was abysmal. At dinner in the Long Pavilion on the first night, the hot seafood platter at $200 , consisted of five seafood dishes plonked on the table at the same time. The scallops and the Coral trout were edible, but the barbecued prawns were overcooked to extinction and lay cooling at the table with the other two unappetising and unmemorable dishes. Service was slow and empty dishes stood forlornly looking at us for some time before they sent someone to take away the dirty dishes at our request. Breakfasts could require waiting time in the lounge before they could find you a table, even though there were empty tables available. When you sit down they present an unappetising looking large wooden breadboard on your table with one each of a mixture of tired unripe melons with sometimes a sour passionfruit, Danish, yoghurt Meusli etc. The wooden block stayed on the table for the duration of your breakfast as no-one removed dirty dishes from the small table until asked to by the guests. Avoid the Eggs Benedict at all costs unless you brought with you a steak knife to cut the piece of leather they called a bun. The Pastry chef is good. His croissants ( but you have to ask them to be warmed) were reliable fodder. Coffee was good but took a long time coming and rarely arrived as requested to sip with the croissants or Eggs Benedict. As it was raining we ordered room service lunch which apparently came from the only other restaurant Pebble Beach. The Wagyu Beef burger was edible as it had to feed two. The chicken burger was like cold inedible hard leather, so again we wished we had brought a steak knife. The empty dishes from this lunch stayed outside our Leeward Pavilion waiting for collection for 2 days. Our final degustation dinner at Pebble Beach was $429 with one bottle of wine , (without taking the extra "selected wines" at over $100 per head). The waitress had learnt the menu off rote and spoke so fast we had to ask her to repeat several times. There were only 3-4 tables full. One table next to us arrived and walked out as soon as they saw the menu. Our waitress managed to get the chef to change some squid ink dish for us to duck slices as we were a bit "over" locally caught seafood from our first dinner. What a disappointment Qualia was for experienced travellers. We had high hopes of Qualia becoming our luxury Australian bolthole for short breaks while our borders are still closed... but that will not be the case for us.
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Date of stay: April 2021
Rooms
Cleanliness
Service
Room Tip: Our leeward pavilion had no view of water at all. Just bush trees and bird activity. No sun on...
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1 Helpful vote
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LoveToTravel-AU wrote a review 1 May
59 contributions26 helpful votes
Now this review may seem harsh as I absolutely loved staying at Qualia. The staff, the food and the resort overall were stunning. What was frustrating is that none of the restaurants on the island outside the hotel were available to take a dinner reservation for 2 adults. They were ALL booked out for the 5 nights we stayed!!!!! This has to be terrible management of the overall island management team. If you don’t have enough staff to open all the restaurants and accommodate the people booked into the resort then where should they eat? We met a family who were told they had the Pizzeria or fish and chips, this really is an insult as your only meal option for a family. We retreated back to Qualia for our meals as we had no other option. It should be noted on the islands website and they should advise you when you make a reservation. Maybe a solution is to leave a % of seats open for people who are booked into your resort and don’t have a kitchen to cook meals? Just terrible island management and put a real dampener on what could have been an amazing holiday.
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Date of stay: May 2021Trip type: Travelled as a couple
2 Helpful votes
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nehab1016 wrote a review Apr 2021
Sydney, Australia79 contributions23 helpful votes
+1
Had a two nights stay at Qualia primarily for relaxation after an year long of continuous work ! Our room had a pool , great big size balcony , bedroom with great ocean views. Overall definitely a relaxing environment. We got seamless airport pickup and transport to the resort. A buggy to drive all around for whole time. We had breakfast that was great. One night dinner at Pavilion. Food was good, fresh, light. We didn’t order much one dish each, so was not much pricey. Customer service was great. Place was full still team was managed to fit everyone for breakfast with new Covid norms. One thing ! Room service... we wanted the room to be cleaned, called main desk few times no response. Went to main desk asked for clean up service, still no one came to clean the room. That’s all. It is expensive but won hidden charges, so you know upfront what you paying for.
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Date of stay: April 2021Trip type: Travelled as a couple
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HomeNowXOXO wrote a review Apr 2021
Sydney, Australia79 contributions27 helpful votes
There are too many phenomenal moments, memories and experiences we created here over 3 nights to mention. This place, the people and the peace you will find as every need is completely taken care of without you even knowing you needed it done, will change your life. Spend the money, its worth it.
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Date of stay: April 2021
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fishbait_singer wrote a review Mar 2021
Sydney, Australia52 contributions25 helpful votes
My wife and I stayed at Qualia for four nights at the end of March for our 25th Wedding Anniversary and it was absolutely brilliant. Prior to staying, Madeline helped us book in all our activities, so that we would not miss out on anything. When we arrived we were welcomed by Taylah with champagne and the most amazing view from Long Pavilion. From the start we were made to feel special and welcomed. The Leeward pavilion we stayed in was spectacular with a great view over Dent Island. We especially loved the turndown service where we were given tea, to get us ready for a wonderful night’s sleep. We had access to a golf buggy which was fun and spend our day relaxing by the pool at pebble beach. The food was delicious and we enjoyed trying the testing menu as well as the al-la-cart menu, both served in Long Pavilion. The sunsets there were beautiful. Not that everything went our way, we had a few tours cancelled due to high winds, which was really disappointing - but staying at Qualia meant that the alternate option of sitting in such a beautiful place, by the pool with lovely staff - was a pretty awesome alternative. We hope to be back and are thankful for our time there.
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Date of stay: March 2021Trip type: Travelled as a couple
5 Helpful votes
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PRICE RANGE
US$715 - US$1,126 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
qualia hamilton island, qualia hotel hamilton island
LOCATION
AustraliaQueenslandWhitsunday IslandsHamilton Island
NUMBER OF ROOMS
60
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Frequently Asked Questions about Qualia Resort
Which popular attractions are close to Qualia Resort?
Nearby attractions include Passage Peak (3.4 km), One Tree Hill Sunset Cocktails (0.9 km), and Hamilton Island Marina (1.4 km).
What are some of the property amenities at Qualia Resort?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Qualia Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Qualia Resort?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Qualia Resort?
Yes, free parking is available to guests.
What are some restaurants close to Qualia Resort?
Conveniently located restaurants include Hamilton Island Golf Club Restaurant and Bar, Beach Club Restaurant, and Bommie.
Are there opportunities to exercise at Qualia Resort?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Qualia Resort have an airport shuttle?
Yes, Qualia Resort offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Qualia Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Qualia Resort offer any business services?
Yes, guests have access to a business centre and conference facilities during their stay.
Does Qualia Resort have any great views?
Yes, guests often enjoy the harbour view available here.