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Grosvenor Hotel offers accommodation in a heart of Adelaide, a variety of leisure packages, conference and wedding venues, conference facilities, wedding receptions...
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
HOTEL STYLE
Mid-range
Centrally Located
Languages Spoken
English, French, Spanish
Location
125 North Terrace, Adelaide, South Australia 5000 Australia
Grosvenor Hotel Adelaide
3.1 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Stayed here as they had 2 queen size beds and was located close enough for ua to get to the zoo. Hotel needs to spend money on carpet and an enclosed shower (not just a curtain) so when you go to the toilet you are not walking through water. We were impacted by multiple fire alarms, which was annoying. They did look after our bags when we check out which was nice. Close to free tram and free bus.
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Date of stay: April 2024Trip type: Travelled with family
Room Tip:Parking costs $20 a night so best to come without a car. Taxi rank directly opposite outside...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Todd Skuse, Guest Services / Front Office at Grosvenor Hotel Adelaide
Responded 5 Apr 2024
Dear Paul, Thank you for choosing to stay with us and for taking the time to share your feedback. We're pleased to hear that our location was convenient for your visit to the zoo and that you found our staff helpful in looking after your bags upon check-out. We appreciate your suggestions regarding the carpet and shower, and we will definitely take these into consideration as we continue to improve our facilities. We apologize for any inconvenience caused by the fire alarms during your stay and assure you that we take the safety and comfort of our guests very seriously. We're glad to hear that you found our location convenient to access the free tram and bus services. We hope to welcome you back to the Grosvenor Hotel Adelaide in the future. Warm Regards, Ishwar Front Office Assistant Night Manager
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I recently stayed with my wife for 4 nights at the Grosvenor Hotel while attending a conference at the Adelaide Convention Centre. I last stayed at this hotel 6 years ago and have chosen the same title as my original review (when the section I stayed in was the "Ibis Styles Adelaide Grosvenor") for this updated review.
The Grosvenor, which is an older style hotel opened in 1918 (and is so over 100 years old) is in a fabulous location for conferences as it is across the road from the convention centre (which also means it is just across the road from the casino), the Adelaide Railway Station is across the road and there is also a tram stop outside the hotel.
Our room was on the 2nd floor and was very large, with a bathroom at one end and a walk in robe area at the other. While the room was looking a little tired the bathroom appears to have been recently renovated. The room was clean, the bed was comfortable and the pillows excellent. The room included a bar fridge, tea and coffee making facilities and a full size ironing board, and two "proper" lounge chairs (which I have not previously experienced in an Accor hotel). The room was internal facing and the glass had been frosted over, as well as having curtains, so it was very dark inside without the lights on.
A few things for prospective travelers to note: * Face washers are still not provided in the bathroom, * The hotel has ducted airconditioning and the only way this can be adjusted is altering a three speed fan. * As a Covid management measure the two lifts have a maximum capacity of only 2 people. Noting this is required due to the floor area of the lifts, it does mean you cannot always board a lift when it stops at your floor, * As a Covid measure the breakfast comprises cereal, pre-packaged muffins and fruit cake (with, on some days, pre-packaged banana bread), fruit and croissants. Two coffee machines are provided. All cups and cutlery are disposable, and the Accor staff were very diligent in disinfecting tables after breakfast customers finished. The priority on cleaning meant that they did not always notice when some items such as butter had run out but (noting that some other breakfast customers adversely commented without bringing it to the attention of the staff) as soon as I asked they replenished the items. * Lift access needs your swipe card.
Check in and check out were easy. I originally made the booking for this stay for May 2020 but when the Conference I was attending was postponed for 12 months the hotel gave me the options of cancelling the booking or honouring the original rates in 12 months time. I chose the latter option and at $100 per night (including the breakfast) this represents incredible value for such a central hotel. While the older style of the hotel may not suit everyone, I was very happy with my stay and would be happy to stay again at the Grosvenor.
TC
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Date of stay: May 2021
Location
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Todd Skuse, Other at Grosvenor Hotel Adelaide
Responded 7 May 2021
Dear ThinController, We very much appreciate your comments regarding your stay at the Grosvenor Hotel Adelaide. I am delighted to read that you had a comfortable stay and enjoyed your visit at our hotel. I 100% agree with you on our location being excellent, very close to everything the Adelaide CBD has to offer when travelling to South Australia. We have a strange layout here at our hotel, being that we were built 101 years ago we have a different structure compared to modern day hotels. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Courtney, Assistant Front Office Manager
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Main issues: hot water in shower is not that hot grubby, stained soft furnishings non adjustable aircon - I was both hot and cold on my trip (rooms need fan and heater)
Pros: good location (especially if attending a conference as I was) good price friendly staff great iron (this is not always the case!)
Hotel offers breakfast in a bag - suggest walking 100m and going to a cafe in Bank St (e.g., Bonobo or Toast).
I would stay again - but only as I tend to use hotels only for sleeping, if you like to sit around in your room or restaurant areas for relaxing, then this is not the hotel for you.
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Date of stay: August 2022
Rooms
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Todd Skuse, Other at Grosvenor Hotel Adelaide
Responded 4 Sept 2022
Dear Jeff, Thank you for taking the time to tell us about your experience at the Grosvenor Hotel Adelaide. Your comments and feedback are extremely important and we thank you for sharing them with us. I was happy to read you found our location to be convenient, our staff friendly and were satisfied with our rate and irons! The hotel underwent a name change and re-branding as of the 10th February 2021. We have permanently closed our restaurant and kitchen as a result of this change; this was not a decision made lightly. We are now only offering the grab & go style continental breakfast served during your stay. I am very sorry this isn't the breakfast you were hoping for, I will share your feedback with our management team. The intention of the re-branding process was to enable us to reposition it as an economy hotel with faults that come with the buildings age in mind, such as the dated air conditioning system. Unfortunately this hotel is in the twilight of its existence as the intention is to completely redevelop the property in the not-too-distant future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm regards, Amelia Front Office Team Leader
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From an amazing check in with Hassan to a fantastic checkout everything in between was excellent. We got parking at the hotel all staff helpful and friendly. Rooms may have some “character” it was extremely clean and our basic room was large plenty of space down side of bed both sides. Very quiet. Didn’t have to squeeze or wait for husband to pass before I could move. Decent wardrobe and drawer space have had to live out of suitcases in more modern hotels because they have no or limited hanger space or any drawers. Bathroom elderly but very clean, good size shower and water pressure toiletries very nice. Room warm even on some very cold wet nights no added heaters or blankets required. We had seen that some rooms had windows that where tinted and no view this was our room guess when built views weren’t a priority. That said it meant a good lie in on a morning. Have stayed in rooms were view was straight into office buildings or other rooms so not a disaster for us, could have upgraded but we didn’t want to. Excellent value, location, cleanliness and staff what else do you really need will definitely stay again
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Date of stay: August 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Todd Skuse, Guest Services / Front Office at Grosvenor Hotel Adelaide
Responded 20 Aug 2024
Thank you for sharing such a detailed and positive review! We're glad to hear that Hassan made your check-in experience great and that everything during your stay was excellent. It's wonderful that you found the room spacious, clean, and well-equipped with ample storage space. We're pleased that the warm and cozy atmosphere added to your comfort during those cold, wet nights. It's also great to know that despite the lack of a view, you enjoyed restful mornings and found the overall value, location, and cleanliness to meet your expectations. We appreciate your kind words about our staff and look forward to welcoming you back on your next stay. Sam - Senior Night Auditor
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Room itself was fine but returning to our hotel after an evening out there was a power cut with no emergency lighting in the foyer at all. Staff were instructing people to head up a stairwell with no lights to access their rooms. When i went back to reception to ask why there was no emergency lighting in the emergency exit stair i was first offered a torch and then asked if i would like a drink (in the dark!). Feeling unsafe should there have been a fire or other emergency we checked out and took a $60 Uber home rather than take our chances here
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Date of stay: June 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Todd Skuse, Guest Services / Front Office at Grosvenor Hotel Adelaide
Responded 24 Jun 2024
Dear Ross, Thank you for your feedback. We sincerely apologize for the distressing experience you encountered during your stay, particularly with the power cut and the lack of emergency lighting. Ensuring our guests' safety is our top priority, and we are very sorry to hear that we fell short in this regard. We are currently investigating the situation and taking immediate action to address and rectify the emergency lighting issues to prevent this from happening in the future. Additionally, we are reviewing our procedures to ensure our staff is better prepared to handle such situations more effectively. We understand your decision to check out and apologize for any inconvenience and discomfort this caused. Your safety and satisfaction are important to us, and we hope you will consider giving us another chance in the future. Sam _ Front Office Team Leader
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I could not get any good quality sleep because of the poor soundproofing of the hotel. The hotel is located very close to a pub so it was quite noisy at night. I could also clearly hear children crying next door because the walls are thin. There is only one lift as the other lift is waiting for parts to repair. I was disappointed with the Superior 2 Queen bedroom - it's located on the top floor (level 5) so I would expect some nice window view but there are only small windows on the wall just below the ceiling. Also, I ordered continental breakfast (for an affordable AU$15) however most of the food were pre-packed such as cereal, milk and juice (I was expecting fresh milk and juice) although there are machines for making hot drinks and toasting breads. I am giving 2 stars because the reception staff are very friendly and courteous, and they lent me an umbrella to use on a rainy day.
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Date of stay: August 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Todd Skuse, Other at Grosvenor Hotel Adelaide
Responded 17 Aug 2023
Dear K318830, Thank you for taking the time to provide us with your feedback about your recent stay at Grosvenor Hotel. We greatly appreciate your input as it helps us to understand areas where we can improve and enhance our guest experience. We sincerely apologize for the inconvenience you experienced due to the poor soundproofing of the hotel. We understand how important a good night's sleep is, and we are sorry that the noise from the nearby pub and thin walls affected your rest. We will certainly look into ways to improve the soundproofing in our rooms to ensure a more peaceful stay for our guests. We're also sorry to hear that the room location and view did not meet your expectations. Your feedback regarding the windows and the breakfast options has been noted, and we will take this into consideration for future improvements. It's wonderful to hear that our reception staff provided you with friendly and courteous service, and we're glad that they were able to assist you during your stay. We truly appreciate your feedback and hope to have the opportunity to welcome you back in the future with an improved experience. If there's anything else you'd like to share or discuss, please don't hesitate to reach out to us directly. Best regards, Charlie, Front Office Night Manager
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A hotel that definitely needs renovation. Very old, stained and worn carpet, very thin glass, old and dusty smell, very uncomfortable room (king suite). Breakfast no comment... They give you a paper bag and you collect some juices and bags of corn flakes around. No baked goods, no yogurt, no eggs, no fruit. Very noisy street, so you have to choose between light (and noise) or rooms with virtually no windows.
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Date of stay: September 2023
Location
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
What a disappointment! Booked through Qantas Hotels and would say that the photos used to describe the standard room (Queen bed) were misleading. The only window in the room was glazed to hide the terrible view outside so the room was dark and musty. Nothing like the picture on the website. I asked reception whether there were other standard rooms available perhaps with a slightly better outlook and was refused any chance to change. The walk down the corridor was along sticky carpet with a musty smell the whole way. The room was a good size. The television was placed over the small desk but to the extreme left of the bed so difficult to see while just sitting on the bed itself. Would not recommend and will definitely not be returning
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Date of stay: October 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Todd Skuse, Guest Services / Front Office at Grosvenor Hotel Adelaide
Responded 21 Oct 2024
Dear Rhonda, Thank you for taking the time to share your experience with us. We sincerely apologize for the disappointment you encountered during your stay. It’s disheartening to hear that your room did not match your expectations based on the photos, and we regret that the view and overall ambiance affected your comfort. We also apologize for the issues with the corridor and the placement of the television in your room. Your feedback about these matters is important, and we will review them to enhance our guest experience moving forward. We understand how frustrating it can be when expectations aren’t met, and we’re sorry that we were unable to accommodate a room change during your visit. Please know that we value your input and will work towards improving the quality of our accommodations. Thank you once again for your feedback. We hope you might reconsider staying with us in the future, as we strive to create a better experience for all our guests. Kind regards, Ishwar Front Office Night Manager
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Stayed for 3 nights recently. Booked 2 months in advance but could only get a room at the time through Expedia. I think because the Cricket was on and they were holding their rooms. Ended up paying double the normal rate (on average paid $270 a night!)
1. The first room I was checked into was the superior on 5th floor with 2 queen beds - but no air conditioning or air at all coming out of the ducted air conditioning vent.
2. I was moved into another room on 3rd floor with twin beds and was told house keeping would be up to zip the beds together. They never arrived so I pushed the twins together myself.
3. Later when I was taking a shower the shower door came off it's runner and fell in on me. I had to hold it up and maneuver it to get out of the shower.
I reported to reception and asked for a refund of the difference between the superior room and standard room. I was told that because I booked through Expedia they couldn't refund me. I was offered a complementary $15 self serve breakfast.
4. Fire alarm also went off and staff closed the hall way fire door but no announcement was made to guests on how to proceed - until people arrived in reception shouting.
There are plenty of other well run and maintained Hotels in the area of North Terrace do yourself a favour and book one of those (directly not through a wholesaler).
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Date of stay: November 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Todd Skuse, Other at Grosvenor Hotel Adelaide
Responded 20 Nov 2022
Dear 850annetted, Thank you for taking the time to speak with me directly. Again my apologies for the negitive experience you had with us. I truly hope we have the chance to welcome you back in the future. Warm regards, Todd, Front Office Manager
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Firstly they couldn’t find our booking, then told car park is full and it would cost us $20 extra which was $32 then breakfast $15 each. Cereal, Juice, Toast, Coffe and a pastry in cardboard containers and wooden cutlery, not worth $15 each. Room was very small but nice hall ways were smelly not good for asthmatics one lift broken . Sorry won’t be recommending to my fiends.
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:Clean carpets in hall ways and change your breakfast not worth $15
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Todd Skuse, Other at Grosvenor Hotel Adelaide
Responded 16 Jul 2023
Dear Escape18503482568, Thank you for taking the time to tell us about your experience at the Grosvenor Hotel Adelaide. We saddened to read that on this occasion we did not meet full expectations, please accept our sincerest apologies for any inconveniences caused. Sadly, our hotel car park does have limited spaces and which are very small and on busy days when we have high occupancy, we do need to refer guests to our overflow car park which is roughly 100 meters down the road. The hotel underwent a name change and re-branding into an economy hotel as of the 10th February 2021. We have permanently closed our restaurant down indefinitely; this was not a decision made lightly. We are now only offering a grab & go style continental breakfast served in biodegradable crockery and cutlery every morning that continues to serve toast, pastries, cereal, fruit, juice, tea and coffee. Unfortunately, being a very old lift, the main motor generator now requires a complete rebuild. We have received word that the motor generator rebuilt has been completed and we can expect the part back early next week to be installed and fingers crossed the second lift is back up and working. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Courtney Assistant Front Office Manager
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There are more places to choose from in the Adelaide area.
PRICE RANGE
RM 350 - RM 457 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
accor grosvenor hotel
LOCATION
AustraliaSouth AustraliaGreater AdelaideAdelaide
NUMBER OF ROOMS
181
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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