Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
The Majestic Roof Garden Hotel is the award winning four-and-a-half (4.5) star flagship property of Majestic Hotels & Apartments. Opened in Adelaide in 2004, it has been created with the discerning traveller in mind and despite its upmarket appearance, provides great deals on accommodation. Location is key. This Adelaide hotel is only 50 metres from the ever-vibrant Rundle Street with its huge variety of bars, restaurants and eclectic shopping. Walk 5 minutes to Rundle Mall or 10 minutes to the Art Gallery, Museum of South Australia or Botanical Gardens. 20 minutes will find you at the Adelaide Convention Centre, National Wine Centre or Adelaide Zoo. All 120 rooms feature modern bathrooms, king size beds, full mini-bar, 24-hour room service and free WiFi. Plus all the usual conveniences you would expect from a 4.5 star hotel such as 24-hour reception, in-house restaurant, mini-gymnasium, rooftop garden, security card access and secure parking options.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Green
Centrally Located
Languages Spoken
English, Chinese, Filipino, Hindi and 1 more
Location
55 Frome St, Adelaide, South Australia 5000 Australia
Majestic Roof Garden Hotel
3,932 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Nestled in a central location, the Majestic Roof Garden Hotel boasts immaculate rooms and a quiet ambiance that allows for a restful stay, as highlighted by numerous guests. While the rooftop garden and breakfast offerings have room for enhancement, the hotel's proximity to local attractions is often celebrated.
Despite some concerns over service consistency and added costs, many find the lodging to offer reasonable value, with the modern and spacious rooms standing out as a highlight for a majority of travelers.
Location
Central
Atmosphere
Inviting
Rooms
Comfortable
Value
Reasonable
Cleanliness
Spotless
Noise level
Mixed
Service
Inconsistent
Amenities
Limited
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The hotel is in a brilliant location and access to all of the city amenities was great, from a walking perspective found everything within walking distance. We found that our overall our stay was great. The only discontent was we thought the bathroom floor had not been cleaned adequately and so required us to clean the floor before we could use it. The mattress on the bed was for us way too soft and found that when one of us moved the other was rocked around like being on the sea, but that is not a complaint just an observation. The staff were great cant speak highly enough of them. The young man on the desk when we arrived was brilliant had a great sense of humour and made us extremely welcome. Breakfast was brilliant and the fellow on the breakfast shift was so accommodating made us feel very comfortable. I am sorry we did not get their names. Thank you for a great place to stay and I am sure that if we need to stay in the city again it will certainly be in the Majestic Roof Garden Hotel.
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Review collected in partnership with this hotel
Date of stay: September 2020
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Derek Wynne, Guest Services / Front Office at Majestic Roof Garden Hotel
Responded 7 Oct 2020
Good Morning preceng, Thank you for taking the time to write a review as your feedback is valuable to us. I am delighted you enjoyed your stay due to the brilliant location, great staff and overall stay was great. I apologise the bathroom floor was not cleaned adequately and you found the bed soft. Reception is open 24 hours should that any issues in your room that need to be rectified. We look forward to welcoming you back to Majestic Roof Garden Hotel. Kind Regards Derek Wynne
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easy to get to using bus / train then the train off north terrace. Close to eateries and short walk to Rundle Mall . Car parking available. Rooms are roomy and well appointed good size bathrooms and Balcony windows keep noise from street out . Staff efficient, Friendly.
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Review collected in partnership with this hotel
Date of stay: November 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hayley Smith, General Manager at Majestic Roof Garden Hotel
Responded 16 Jan 2022
Good Morning Sightsee37181916165, thank you for choosing the Majestic Roof Garden Hotel for your recent stay in Adelaide. I would like to thank you for taking the time to write a review, as your feedback is important to us. I am delighted you enjoyed your stay and found our rooms to be well appointed and quiet. We are indeed located in a fantastic area of town, right on the corner of Rundle Street with such easy access to all of the best restaurants, bars and cafes the east End has on offer! We look forward to welcoming you back to the Majestic Roof Garden Hotel on your next trip to Adelaide. Kind Regards, Hayley Smith - Duty Manager
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We stayed here for a night on my birthday which was nice. Very clean room and bathroom is modern and spacious. Little disappointed that with how much it costs to stay here there was only 3 complimentary coffee sachets. Breakfast was quite pricey for the amount served. Very nice food though. Also disappointed that coffee in the restaurant was served in small cups as I’m used to the option of ordering a mug of coffee. Was nice to check out the rooftop view. In the morning after breakfast we went back to our room and around 10am the cleaner opened our door and entered. I’d heard a knock but I was on the phone at the time- regardless I think it was very unprofessional to have entered our room as check out was at 11am.
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Date of stay: December 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vicki Rothwell, Guest Services / Front Office at Majestic Roof Garden Hotel
Responded 12 Jan 2021
Good Morning GlobalAdventureTrips, thank you for taking the time to write us this review, your feedback is very important to us. Please accept our sincere apologies for the disturbance you received from Housekeeping the morning of your departure, your feedback has been passed on to our Housekeeping team to ensure this instance isn't repeated towards our guests going forward. We have also passed on the feedback regarding the size of our food and beverage options, we are pleased however to hear that the food you ordered was very nice. We hope that your birthday was enjoyed and that we can hope to welcome you back to the hotel in the future. Kind regards, Vicki - Duty Manager
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Perhaps due to low staffing levels, room cleaners are costantly working 7.30am - 4.30pm. This means you can't sleep in and you can't have an afternoon nap because there is always noise from adjoining or nearby rooms being cleaned. Not recommended if you want to relax in your room - isn't that what it's for when you stay at a hotel ?
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Review collected in partnership with this hotel
Date of stay: March 2020
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from roofgardenhotel, Front Office Manager at Majestic Roof Garden Hotel
Responded 18 Mar 2020
Dear lmonteduro, thank you for taking the time to write us a review, your feedback is important to us. I'm sorry you felt unable to relax in your room or sleep in during your stay due to noise from Housekeeping. I will have your thoughts passed on to our Housekeeping department for consideration. Should you be returning to Adelaide in the future we would love the opportunity to have your experience with us changed for the better. Kind regards Vicki - Duty Manager
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We stayed in a suite and were quite disappointed at the facilities. The website stated that there are 2 49" smart LED TV in the room - there was only 1 with only a small ordinary TV located in the bedroom inside the wardrobe so it could hardly been seen from one side of the bed. When the wardrobe doors were open to watch the TV you then couldn't walk past the wardrobe, the end of the bed and the stool located at the foot of the bed. The shower door would not close properly so the bathroom floor ended up like a swimming pool where we had to use 90% of the towels to mop it all up. The amenities in the room were also sorely lacking with only 2 coffee pods for the Nespresso machine and 1 set of bathroom products to use for what could have been 4 people. We reported this to the reception staff on check out but little concern was expressed with only a casual "well you could have rung for more" this is not the level of service expected from your flagship room in your hotel. The car parking ticket also would not work and we ended up having to put the ticket in the machine on both entry and exit about a dozen times before it finally worked - thankfully there was no one else waiting to enter or exit the car park behind us, we were going to use the valet parking but was told this was not available! Again a very poor level of service. Whilst the hotel was very clean and bed very comfy we would be very unlikely to chose to stay at this hotel again
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Review collected in partnership with this hotel
Date of stay: June 2020
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We had a three-night Luxury Escapes stay at this hotel and I cannot fault a single thing. The staff were exceptional, both on the front desk and in the restaurant/bar, and also those we met throughout the hotel. They were warm, friendly and helpful, even printing off our our border passes for us as we didn't have access to a printer or our email. Our room was beautifully furnished and the bathroom, with its Japanese screens, was to die for... I wanted to transplant it home. The mini bar showcased South Australian products and was well stocked. A good breakfast was available in the restaurant on the weekend and we also appreciated the daily servicing of our room. Parking is available in a multi-story carpark behind the motel and there are several restaurants and cafes nearby. A thoroughly memorable weekend away.
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Review collected in partnership with this hotel
Date of stay: November 2020
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Derek Wynne, Guest Services / Front Office at Majestic Roof Garden Hotel
Responded 19 Nov 2020
Good Morning Lea, Thank you for taking the time to write a review as your feedback is valuable to us. I am delighted you enjoyed your stay due to the exceptional staff, room being beautifully furnished and mini bar showcasing South Australian products. I will pass on your comments to the team. We look forward to welcoming you back to Majestic Roof Garden Hotel. Kind regards Derek Wynne Rooms Division Manager
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We stayed for 5 nights. Room was spacious and comfortable, bathroom large and location great. The main issue we had was room cleaning. On the first morning just the bathroom was cleaned. On the next day, the whole room was cleaned. However, on the third morning we were told by the cleaner that she couldn’t clean the room as the rate we had paid (via the online booking site - hotels.com) did not include daily cleaning. There was nothing on the booking site about this, nor on the hotel’s website. We had never come across this before in any hotel in which we have stayed and found it extraordinary. The very helpful front desk clerk apologised for the policy, but confirmed it, and suggested we contact hotels.com, which we have done. He also arranged for our room to be cleaned the next day. So when booking this hotel in future it would pay you to double-check that your booking includes daily room cleaning.
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Date of stay: March 2022Trip type: Travelled as a couple
Room Tip:Double-check with this hotel that your booking includes daily room cleaning.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Matthew Peters, General Manager at Majestic Roof Garden Hotel
Responded 9 Mar 2022
Hello Paul, Thank you for reaching out to myself directly and also rising the issue in a public forum. I would like to clarify that this is not a hotel policy but rather a discounted rate plan. Meaning that the no-housekeeping rate is offered at a cheaper price point to our public rate. I have been recently notified that some third party websites, such as hotels.com, are not displaying this fact which is in breach of their obligations. Majestic Hotels is already currently following this up with third party websites and explains why it’s not mentioned on the Majestic direct website. In the meantime I have already instructed our front desk staff to explain this on check in to all guests who have booked on this rate plan so they are aware. This will give them the opportunity to pay the extra for daily servicing, if its required, and inform them as they may be unaware, like yourself. I am pleased to hear Samuel was able to assist you during your stay. Once again thank you for taking the time to reach out. Kind Regards, Matthew
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After a time of uncertainty regarding travel and leaving home it was decided to risk it and have a night in Adelaide with two other couples to celebrate the birthday of one of our friends. With the use of a Tourism SA accommodation voucher we selected the Majestic Roof Top Garden Hotel due to its location in the centre of Adelaide so that we could go out for a meal without the use of public transport. The hotel provided great service in a hotel with clean, well appointed rooms that had a touch of luxury about them that added to the experience we were looking for as we treated ourselves to a night away.
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Review collected in partnership with this hotel
Date of stay: August 2021
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Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hayley Smith, Guest Services / Front Office at Majestic Roof Garden Hotel
Responded 25 Aug 2021
Good Afternoon Tunafishwest, thank you for choosing the Majestic Roof Garden Hotel for your recent stay in Adelaide. I would like to thank you for taking the time to write a review, as your feedback is important to us. I am delighted you enjoyed your stay. We are indeed located in a fantastic area of town. It is great to hear that you enjoyed our rooms, finding them to have a touch of luxury. We hope to welcome you back to the Majestic Roof Garden Hotel in the future. Kind Regards, Hayley Smith - Duty Manager
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This is a typical business hotel in a quiet location, very convenient for restaurants and exploring Adelaide. Our room was spacious, comfortable and well appointed. The bathroom, while clean and functional, was poorly lit, suffering from lighting that may have once been trendy but is impractical - should be remedied if the hotel plans a refurbishment at some future time. Staff were friendly, efficient and helpful with directions. We had a pleasant stay and would come here again when in Adelaide.
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Date of stay: February 2020
Cleanliness
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DerekW2050, Front Office Manager at Majestic Roof Garden Hotel
Responded 31 Mar 2020
Good Morning Stephen, Thank you for taking the time to write a review as your feedback is valuable to us. I am pleased you enjoyed your stay due to the friendly and efficient staff, and your room being spacious comfortable and well appointed in a great location. I will pass on your comments to the team. We look forward to welcoming you back to Majestic Roof Garden Hotel. Kind Regards Derek Wynne Rooms Division Manager
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I enjoy a nice staycation in the city and have chosen this hotel twice.
The rooms of the hotel are a decent size and I am particularly fond of the fact you can watch TV from the bathtub.
It was a very warm 37 degrees outside, but when I arrived in the room it was already nice and cool. The room temperature can be controlled from a touch panel which was very user-friendly.
The rooms have black out curtains, so if you want to have a bit of a lay in you don't get blasted by the sun.
You can sign in to your streaming accounts on the in-room TV, which may seem like a downside, but I loved being able to access my lists and watch whatever movies I wanted without having to pay ridiculous prices.
The beds are comfy and they always have extra pillows in the cupboards.
The bathroom was clean and the shower was very roomy with pump shampoo, conditioners and body wash, which are refillable, using less plastics with the little bottles.
I have not yet ventured to the roof garden, but will most likely have a look on my next visit.
The location is excellent, just steps from Rundle Street you have access to restaurants galore and also a very short walk from the main mall, Museum, Art gallery, State library, Botanic Gardens (all of which are free to access) and the zoo.
But the best feature of this hotel for me was the staff, which is saying a lot. I am the kind of person who, if there is an option to avoid human interaction, I will take it, but the staff have always made even the short interactions during check-in so pleasant and painless I actively choose to check out with the staff. They are always genuinely friendly and go above and beyond to make sure you enjoy your stay. Special shout out to Shinjan for her exceptional customer service.
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Review collected in partnership with this hotel
Date of stay: January 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hayley Smith, Guest Services / Front Office at Majestic Roof Garden Hotel
Responded 8 Jan 2023
Hi Its_Jamila_C, Thank you for taking the time to write us a review, and what a lovely one too. I am very glad to hear that you enjoyed your time with us and that we have left you with such a positive impression. I have passed your kind words onto the team and we look forward to welcoming you back for your next staycation in Adelaide! Kind regards, Hayley
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Unfortunately as I can my own computer and use the hotels free wifi , I did not notice any computers but a quick call to the hotel will answer your question.
London, United Kingdom393 contributions184 helpful votes
Hi Cruiser 58
Just - fairly sure that there is one in the bathroom cupboard. I took a hair dryer on this trip to Australia and found it was not needed
Do not pay extra for a balcony as we just looked out onto a concrete car park, and do ask when the restaurant will be open as it seems to close at 9pm and is always closed on Sunday evening.
Thoroughly recommend Adelaide Sightseeing for the Barossa Food and Wine Tour if you have time. Phil was an exceptional Tour Guide.
South Australia, Australia26 contributions31 helpful votes
not in the room. I suggest ring the Hotel direct. There may be a Laundry facility in a separate room within the Hotel.. Be aware: Parking $38.00 per night Hotel undercover carpark. HMZ.
Good Morning, Thank you for your email. Parking arrangements is either self parking for $22 for 24 hours or valet parking for $34 per day. You do not need to pre-book parking. Please park your car outside the Hotel when checking in and you can let us know what you would like to do. Regards Derek Wynne Rooms Division Manager
There are more places to choose from in the Adelaide area.
PRICE RANGE
RM 383 - RM 573 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
majestic roof garden adelaide, hotel majestic roof garden
LOCATION
AustraliaSouth AustraliaGreater AdelaideAdelaide
NUMBER OF ROOMS
120
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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