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The Crossley Hotel

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#38 of 158 Hotels in Melbourne
Certificate of Excellence
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1 room 2 adults 0 children
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The Crossley Hotel
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1,493 Reviews from our TripAdvisor Community

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Showing 1,458: English reviews
Collins St East
Reviewed 17 August 2016

If it's location you are seeking then this hotel works otherwise it is unremarkable in most other respects. The staff could have been friendlier and more obliging. The noise from garbage trucks throughout the night is an issue if you want a quiet night's sleep.

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Helpful?
Thank riab775
CrossleyHotel, Front Office Manager at The Crossley Hotel, responded to this review

Dear iab775, Thank you for your recent review. I am glad you enjoyed the central location of the hotel however it is disappointing to read that the noise disrupted your sleep. Please don't hesitate to contact our friendly reception team at any time for assistance, we are available 24 hrs and can assist you with any noise complaints. I hope...

Warragul, Australia
Reviewed 16 August 2016

This hotel is in a fantastic location and still quite at night. Breakfast was so good and the staff were lovely and helpful. I would definitely recommend this hotel. The only improvement would be bathroom refirb. They room was very clean.

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Thank 685Gretta
CrossleyHotel, Front Office Manager at The Crossley Hotel, responded to this review

Dear Gretta, Thank you for the 'excellent' review on the Crossley Hotel. This is just fantastic. It will give great pleasure to pass on your kind comments to the team that you found us to be lovely and helpful! We are in the process of reburbishment and one of them includes a make over in the bathroom as mentioned in...

Traralgon
Reviewed 15 August 2016

We couldn't fault our stay at the Crossley; from check in to check out they were awesome. The front of house staff were incredibly friendly, and I think Melissa was the name of the young lady who assisted us. We have stayed here twice before, and have never been disappointed. The sofa bed was very comfortable as was the king...

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Helpful?
Thank Carole O
CrossleyHotel, Front Office Manager at The Crossley Hotel, responded to this review

Dear Carole O, Thank you for the perfect review on the Crossley Hotel. We are absolutely over the moon with your post! It is pleasing to ready you had a comfortable stay and that is surely what we hope to provide for our valuable guest. Thank you for highlighting our lovely staff, especially Melissa and your compliments have been shared...

Brisbane, Australia
Reviewed 15 August 2016

The hotel was located in a sensational location for easy access to Melbourne's Theatres and some excellent Restaurants. The only issue we had was the noise from other rooms and the street. They need to add soundproofing and/or double glazing.

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Helpful?
Thank krusty18
CrossleyHotel, Front Office Manager at The Crossley Hotel, responded to this review

Dear krusty18, Thank you for taking the time to post your review. I am glad to hear you found our location to be convenient with the theatres and top eateries around the corner from us. Your feedback is very valuable and we will take your comments on board in regards to the windows and updating where necessary. We hope to...

Gellibrand
Reviewed 14 August 2016

All good for us at this hotel close to Chinatown & the shops and theatres & public transport. The room had all we needed & being small there was no waiting on arrival or departure. 200 words minimum is more words than necessary!

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Thank 839mireilleg
CrossleyHotel, Front Office Manager at The Crossley Hotel, responded to this review

Dear 839mireilleg, Thank you for your review on the Crossley Hotel. We are delighted to hear that the accommodation we provide suited your needs throughout your stay. We are lucky to be located in such a central location; it makes it very easy for our guests to explore all that Melbourne has to offer! We hope to see you again...

Dardanup, Australia
Reviewed 11 August 2016

We found the Crossley a very friendly place to stay. All the staff were happy to help with any requests. The room was lovely and clean, very comfortable and well appointed. Great value for money, however would have appreciated wifi in our room (but that was a minor problem). Closely situated to all things we wanted to see. Tram stop...

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Helpful?
Thank Kerry G
CrossleyHotel, Front Office Manager at The Crossley Hotel, responded to this review

Dear Kerry G, Thank you for your rosy 5/5 star review on The Crossley Hotel. I’m pleased to read your well-appointed room was clean and comfortable, our housekeeping staff work hard to ensure that all our guests are provided with the highest quality of standards while staying with us. Thank you also for your comments regarding our great location and...

Toowoomba
Reviewed 9 August 2016

The Crossley is within easy walking distance of theatres restaurants markets and shopping in melbournes cbd. It is in a quiet location with the free city circle tram stop only a short walk away. Room was spotlessly clean and staff friendly and helpful Highly recommended

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Thank Des W
CrossleyHotel, Front Office Manager at The Crossley Hotel, responded to this review

Dear Des W, Thank you for your 5/5 review on The Crossley Hotel. You are certainly right that we are centrally located close by to everything required for a great stay. Thank you for your comments regarding the cleanliness of the rooms we provide and also for your recommendation. I am sure our housekeeping team will be happy to be...

Greenwith
Reviewed 9 August 2016

Exceptionally helpful staff, stunning Superior room. Close to all areas. Staff went above and beyond to make my stay comfortable. Only suggestion would be to improve the variety of items available for the buffet breakfast. Would've been good to have hot eggs, bacon, etc

Review collected in partnership with this hotel
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Helpful?
Thank Kimberley R
CrossleyHotel, Front Office Manager at The Crossley Hotel, responded to this review

Dear Kimberly R, Thank you for taking the time to write us a fantastic review on Tripadvisor! I’m pleased our exceptional helpful staff went above and beyond to ensure you have a comfortable stay. Thank you for also highlighting our beautiful refurbished superior rooms. Thank you on your feedback regarding breakfast and we will take on board your comments to...

Vermont Sth
Reviewed 8 August 2016

Stayed on a Thurs night, so price was great for a clean and well located hotel. Would definitely stay again at the price we payed. Would be a great option if going to the theatre. Staff were friendly and also called to notify me that I had left an item in the room.

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Helpful?
Thank 410petraw
CrossleyHotel, Front Office Manager at The Crossley Hotel, responded to this review

Dear 410petraw, Thank you for taking the time to write a review on The Crossley Hotel. I’m pleased to read you found the hotel such great value being in a prime location. Thank you for highlighting the cleanliness of the hotel and also your comments regarding our friendly staff. I’m happy to read we notified you in regards to your...

Reviewed 7 August 2016

rooms were nice but beds/pillows very uncomfortable, spent 4 nights with very little sleep due to noise from party goers/neybouring buildings all hours of the night and morning. we were on 4th floor so might be better higher

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Helpful?
Thank Maree B
CrossleyHotel, Front Office Manager at The Crossley Hotel, responded to this review

Dear Maree B, Thank you for taking the time to write a review on The Crossley Hotel. I’m really disappointed to read you found your bedding uncomfortable and your room was noisy throughout your stay. We do operate a 24 hour reception desk so I do hope you advised one of our friendly staff as we would have been more...

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Staying in Chinatown

Neighbourhood Profile
Chinatown
Locals know that Chinatown is the tried and true place to eat before hitting the nightclub scene. The place simply buzzes, and the well-preserved buildings exude a sense of Imperial China stemming from immigration over a century ago. In restaurant after restaurant on Little Bourke Street, you'll find delicious dishes such as sizzling honeyed prawns, and value for your money. Stately matrons oversee family kitchens serving up age-old recipes. The lighting may be unromantic, the patrons loud, and the service no-nonsense, but the food is sensational.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Multilingual Staff
  • Room Service
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
Contemporary, boutique style accommodation ranging from Standard rooms to Executive Suites with kitchenette and microwave. Located in the heart of the entertainment precinct of Melbourne, the hotel is synonymous with comfort and convenience whether for business or pleasure. ... more   less 

Additional Information about The Crossley Hotel

Address: 51 Little Bourke St, Melbourne, Victoria 3000, Australia
Region: Australia > Victoria > Melbourne > Chinatown
Price Range: RM403 - RM1,205 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Crossley Hotel 4*
Number of rooms: 88
Reservation Options:
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Hotel Style:
#37 Luxury Hotel in Melbourne
#41 Romantic Hotel in Melbourne
#42 Family Hotel in Melbourne
#55 Business Hotel in Melbourne
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Questions & Answers

Here's what travellers have asked, with answers from The Crossley Hotel staff and other travellers.
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Questions? Get answers from The Crossley Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you are a light sleeper request rooms above the 1st floor due to noise from the ground floor lifts.”
 of 5 bubbles 949kimg, 11 Mar 2017 | Read review
“Room higher up at the back of the hotel”
  • Fabulous room
  • Fabulous room
  • Modern bathroom
  • Modern bathroom
  • Fabulous room
  • Modern bathroom
  • Fabulous room
  • Fabulous room
 of 5 bubbles BendigoVic, 9 Mar 2017 | Read review
“Ask for a room on the top floor, less noise from garbage collectors early in the morning.”
 of 5 bubbles AlexK315, 15 Feb 2017 | Read review
“Located CBD, Quiet Rooms and close to all facilities”
 of 5 bubbles p0stie45, 14 Feb 2017 | Read review
“We chose to have a room on the 6th floor and so upgraded for $25 a night extra for the corporate room. Worth being higher up.”
 of 5 bubbles casnkennyLondon, 4 Feb 2017 | Read review
5 of 5