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    The Swanston Hotel, Grand Mercure

    195 Swanston St, Melbourne, Victoria 3000, Australia
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    28/01/2018 29/01/2018
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    US$138
    US$130
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    Traveller (297)
    Room & Suite (120)
    Dining (16)
    Overview
    • Excellent26%
    • Very good48%
    • Average20%
    • Poor4%
    • Terrible2%
    Travellers talk about
    “the cocoon” (45 reviews)
    “great location” (374 reviews)
    “soul cafe” (24 reviews)
    Free Internet
    Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Housekeeping
    Babysitting
    4.0 Star Hotel
    All hotel details
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    Rooms
    28 Jan29 Jan
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    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (2,609)
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    1 - 5 of 2,535 reviews

    Reviewed 1 week ago

    Suggestion that this hotel needs to provide bodywash gels instead of soaps. provide a pair for each day as there are 4 people. the shampoos and conditioner are provided 2 each except we dont like soaps we prefer gel types.More

    Review collected in partnership with Accorhotels.com
    Thank williamcZ1163PB
    Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 1 week ago

    Dear williamcZ1163PB, Thank you for your constructive review. It is with regret to read that we didn't tick all the boxes during your recent stay with us. In regards to the toiletries, please feel free to contact our Housekeeping Department with your requirements and we...More

    Reviewed 1 week ago

    Our recent stay here was fantastic, Staff in all departments were lovely & welcoming. Our room was very spacious we a lovely view over Swanston Street. We would stay here again. Location is perfect with shopping on your door step & plenty of restaurants close...More

    Thank dyates16
    Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 1 week ago

    Dear dyates16, Thank you for your recent patronage and your time to provide a review. I was happy to read that you enjoyed Melbourne because of the Hotel's central location. Appreciate you highlighting the lovely and welcoming attitude of our staff. We hope your next...More

    Reviewed 1 week ago via mobile

    I chose this hotel when staying for business or extended business/leisure trips. Self parking is very reasonably priced at $15 so long as you don’t mind walking to the car park. Make sure you scan your ticket at the front desk though. Rooms are always...More

    Thank tontineboy2015
    Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 1 week ago

    Dear tontineboy2015, Thank you for your your detailed review and for your recommendation too on the Ishiyaka Stone Grill, greatly appreciated. We hope to see you again soon. Sincerely, Alex Mihardja Operational Project Manager

    Reviewed 2 weeks ago

    Excellent location in the heart of Melbourne, awesome for venues like the MCG/ Arena and for shopping and restaurants. Rooms were a little dated and beds not that comfy but big rooms and decent enough value.

    Thank Danielle M
    Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 1 week ago

    Dear Danielle M, Thank you for your valuable feedback. We hope you will allow us the opportunity to welcome you back to our hotel in the near future. Sincerely, Alex Mihardja Operational Project Manager

    Reviewed 2 weeks ago via mobile

    I stayed at the Swanston Hotel for three nights/four days. The front entrance is a bit tricky to find, even knowing approximately where it would be. (Look for the Haigh’s Chocolates sign!) I took my chance on an early check-in, and lovely Alan at reception...More

    2  Thank finchy678
    Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 2 weeks ago

    Dear finchy678, Thank you so much for taking the time to write a positive review about your recent stay. There will be a happy "welcome back " for you when we see you next. Thank you for sharing your positive encounter it is appreciated by...More

    About
    Amenities
    • Top amenities
    • Room Service
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    • Pool
    • Free Internet
    • Hotel Amenities
    • Room Service
    • Dry Cleaning
    • Meeting Rooms
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Banquet Room
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    • Pool
    • Indoor pool
    Details
    • Price range
    • US$116 - US$253 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #67 Romantic Hotel in Melbourne
    • #69 Business Hotel in Melbourne
    • #82 Luxury Hotel in Melbourne
    • Room types
    • Suites ,
    • Non-Smoking Rooms
    • Number of rooms
    • 200
    • Reservation Options
    • TripAdvisor is proud to partner with Accorhotels.com, Ctrip TA, Expedia, Hotels.com, Agoda, Booking.com, Travelocity, Hotwire, Cancelon, HotelQuickly, getaroom.com, TripOnline SA and Evoline ltd so you can book your The Swanston Hotel, Grand Mercure reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Australia >
    • Victoria >
    • Melbourne >
    • Central Business District
    • Also Known As
    • The Swanston Hotel, Grand Mercure Hotel Melbourne ,
    • The Swanston Hotel Grand Accor
    Add Photo Photos
    Traveller (297)
    Room & Suite (120)
    Dining (16)
    Pool & Beach (4)
    Hotel & Grounds (197)
    Bathroom (37)
    Nearby
    Central Business District
    Full of discovery and delight, Melbourne’s laneways
    tease the imagination long after you’ve put your weary
    feet up to rest. They weave through the heart of the
    city: cafes, bars, restaurants and boutiques,
    throbbing with conversation and espresso coffee. You
    never quite know what you’ll find around the next
    corner: cobblestone alleys, old beer barrel hoists and
    even vats of simmering organic soup. There is the air
    ...More
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    Ask a question
    Questions & Answers
    LEISHRS
    22 November 2017|
    AnswerShow all 4 answers
    Response from Cruiserchick2248 | Reviewed this property |
    We didn’t have a car so can’t help you. However it did seem to be in an area of narrow one way streets. Perhaps you could phone the hotel directly for more advice.
    0
    Votes
    LEISHRS
    22 November 2017|
    AnswerShow all 2 answers
    Response from Mel_kuan | Reviewed this property |
    The self-parking is about 5-10min walk away and it’s 15aud a day / entry. Meaning you either leave your car at the car park for 24 hours or pay every time you want to drive out the car. If you park with the hotel’s valet... More
    0
    Votes
    Rahul12112
    30 September 2017|
    AnswerShow all 3 answers
    Response from Retired2xs | Reviewed this property |
    They have a variety of fruits, and other choices for breakfast and other meals.
    0
    Votes
    Room Tips
    "Higher is better"
    Read review
    "Choose an alternative hotel."
    Read review
    "Don't go for just a standard room - rooms are not on the same level as other Mercure hotels"
    Read review
    "The hotel is above the city centre so the quieter rooms would be at the rear of the building and not..."
    Read review
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