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The Swanston Hotel, Grand Mercure

2,593 reviews
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Traveller (297)
Room & Suite (120)
Dining (16)
Overview
  • Excellent26%
  • Very good48%
  • Average20%
  • Poor4%
  • Terrible2%
Travellers talk about
“the cocoon”(45 reviews)
“great location”(374 reviews)
“soul cafe”(24 reviews)
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4.0 Star Hotel
All hotel details
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Reviews (2,593)Write a Review
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675
1,163
502
113
66
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675
1,163
502
113
66
Show reviews that mention
All reviewsthe cocoongreat locationsoul cafechina towntwo double bedsdavid jonescentral locationbourke st mallaccor memberthe heart of the cityvalet parkinga bit tiredbuffet breakfastyour doorsteproom was spaciousstreet noisetram stop
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1 - 5 of 2,519 reviews
Reviewed 3 days ago

The hotel is located right in the centre of the city, among numerous shops, cafes, and restaurants, on the edge of Chinatown, on the free tram route. However, for a Grand Mercure, the room was pretty drab, and the bathroom needed an urgent refurbishment. Wifi...More

Thank joetidd
Reviewed 4 days ago

We stayed here two and a half years ago as a family; this trip was an overnight stay for a company Christmas do. We arrived back on checkin time at 2pm, were seen to quickly, courteously and made to feel welcome. Our room was great....More

Thank Craig M
Reviewed 5 days ago via mobile

When staying in Melbourne I only want one thing, a bed. I don't need to work in my room or spend hours in there, give me a basic room to crash, clean up and go out again. Mercure Swanston fulfils this role well. If you...More

Thank Matt E
Reviewed 6 days ago via mobile

Hotel is a expensive in my view but seems to be in line with most Melbourne hotels which are all pricey. Stayed for 6 nights, it’s ok but a bit tired. Staff are friendly and helpful. Rooms are small but functional. Bathroom has seen better...More

Thank Steph847
Reviewed 1 week ago

My home away from home !!!!!! I so look forward to staying at The Swanston each time I have a chance to come to Melbourne. Love the Hotel, love the staff, in fact, I love everything about the Hotel from the moment I arrive till...More

Review collected in partnership with Accorhotels.com
Thank 997MARY
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Traveller (297)
Room & Suite (120)
Dining (16)
Pool & Beach (4)
Hotel & Grounds (197)
Bathroom (37)
About
Amenities
Top amenities
Room Service
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Pool
Free Internet
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Multilingual Staff
Conference Facilities
Babysitting
Banquet Room
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Pool
Indoor pool
Details
Price range
US$108 - US$250 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#67 Romantic Hotel in Melbourne
#69 Business Hotel in Melbourne
#83 Luxury Hotel in Melbourne
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$108 - US$250 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#67 Romantic Hotel in Melbourne
#69 Business Hotel in Melbourne
#83 Luxury Hotel in Melbourne
Room types
Suites, Non-Smoking Rooms
Nearby
Central Business District
Full of discovery and delight, Melbourne’s laneways
tease the imagination long after you’ve put your weary
feet up to rest. They weave through the heart of the
city: cafes, bars, restaurants and boutiques,
throbbing with conversation and espresso coffee. You
never quite know what you’ll find around the next
corner: cobblestone alleys, old beer barrel hoists and
even vats of simmering organic soup. There is the air
...More
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