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    The Swanston Hotel, Grand Mercure

    195 Swanston St, Melbourne, Victoria 3000, Australia
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    06/08/2017 07/08/2017
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    US$125US$152
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    Traveller (280)
    Room & Suite (117)
    Dining (16)
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    Overview
    • Excellent26%
    • Very good49%
    • Average19%
    • Poor4%
    • Terrible2%
    Travellers talk about
    “the cocoon” (44 reviews)
    “great location” (353 reviews)
    “soul cafe” (22 reviews)
    Free Internet
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Wheelchair Access
    Business Centre
    Dry Cleaning
    4.0 Star Hotel
    All hotel details
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    Mercure Welcome Melbourne
    4,192 reviews
    #109 of 160 hotels in Melbourne
     
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    #42 of 160 hotels in Melbourne
     
    Novotel Melbourne on Collins
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    737 reviews
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    Rooms
    6 Aug7 Aug
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Write a Review
    Reviews (2,500)
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    There are newer reviews for The Swanston Hotel, Grand Mercure
    See the most recent reviews

    1,061 - 1,065 of 2,430 reviews

    Reviewed 17 December 2013

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    Review collected in partnership with Accorhotels.com
    Thank Sue B
    Response from Erdi-GM, Manager at The Swanston Hotel, Grand MercureResponded 19 December 2013

    More

    Reviewed 15 December 2013 via mobile

    We were honeymooning in NZ but had to change in Melbourne. We decided to stopover for a couple of days and instructed our agent to book a 4 star hotel. This wasn't one of them. We caught the shuttle bus from the airport , which...More

    Thank Kaydeepix
    Response from Erdi-GM, Manager at The Swanston Hotel, Grand MercureResponded 16 December 2013

    Dear Kaydeepix, Thank you for your feedback & I am sorry to hear about your unfortunate start of your honeymoon. Please let us clarify that Skybus is a totally independent service run by another company and has no conection and certainly not subsidized by us....More

    Reviewed 14 December 2013

    Everything you would expect from a hotel of this caliber. The service is fantastic, from the front desk through to the work experience girl Tamara in the breakfast restaurant. Comfortable and very spacious rooms.

    Review collected in partnership with Accorhotels.com
    Thank Sarah B
    Response from Erdi-GM, Manager at The Swanston Hotel, Grand MercureResponded 16 December 2013

    Dear Sarah B, Thanks for the great feedback. Always happy to receive such feedback from Senior Reviewers. We look forward to seeing you back in the near future. Kind regards, Alex Mihardja, Operational Project Manager, The Swanston Hotel, Grand Mercure

    Reviewed 13 December 2013

    The Swanston was well-located but that was about it. The rooms were small and linens definitely in need of replacement. With all the modern buildings in Melbourne the Swanston was a disappointment. Breakfast was a buffet with typical offerings.More

    Thank BevSeattle
    Response from Erdi-GM, Manager at The Swanston Hotel, Grand MercureResponded 16 December 2013

    Dear BevSeattle, Thank you for your reviews. I shall pass on your feedback regarding the linens to our supplier. Thank you and we hope we can look forward to welcoming you back in the future. Kind regards, Alex Mihardja, Operational Project Manager, The Swanston Hotel,...More

    Reviewed 11 December 2013

    This hotel is situated right in the middle of Melbourne CBD, very close to Chinatown. The rooms I thought were very dated, and looked worn. I stayed here for a couple nights before driving the GOR, and then comnig back to the Langham just over...More

    Thank Dave9960
    Response from Erdi-GM, Manager at The Swanston Hotel, Grand MercureResponded 16 December 2013

    Dear Dave9960, Thank you for your feedback. The Langham & The Swanston Hotel are totally 2 different hotelsin terms of star rating, prices and location. Thank you & kind regards, Alex Mihardja, Operational Project Manager, The Swanston Hotel, Grand Mercure.

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    About
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    • Free Internet
    • Hotel Amenities
    • Room Service
    • Dry Cleaning
    • Meeting Rooms
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Conference Facilities
    • Banquet Room
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Microwave
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    Details
    • Price range
    • US$111 - US$223 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #50 Family Hotel in Melbourne
    • #67 Romantic Hotel in Melbourne
    • #69 Business Hotel in Melbourne
    • #77 Luxury Hotel in Melbourne
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 200
    • Reservation Options
    • TripAdvisor is proud to partner with Orbitz, Ctrip TA, Booking.com, Cheap Tickets, Expedia, Hotels.com, ACCOR, Travelocity, Hotwire and HotelQuickly so you can book your The Swanston Hotel, Grand Mercure reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Australia >
    • Victoria >
    • Melbourne >
    • Central Business District
    • Also Known As
    • The Swanston Hotel, Grand Mercure Hotel Melbourne ,
    • The Swanston Hotel Grand Accor
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    Traveller (280)
    Room & Suite (117)
    Dining (16)
    Pool & Beach (4)
    Hotel & Grounds (183)
    Bathroom (34)
    Nearby
    Central Business District
    Full of discovery and delight, Melbourne’s laneways
    tease the imagination long after you’ve put your weary
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    city: cafes, bars, restaurants and boutiques,
    throbbing with conversation and espresso coffee. You
    never quite know what you’ll find around the next
    corner: cobblestone alleys, old beer barrel hoists and
    even vats of simmering organic soup. There is the air
    ...More
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    Ask a question
    Questions & Answers
    Alan G
    23 July 2017|
    AnswerShow all 5 answers
    Response from carole2710 | Reviewed this property |
    I catch the Bourke Street tram to Southern Cross for the Skybus. Allow 30 mins (should be quicker but depends on traffic, lights, time of day). Easy if you are travelling light! But with suitcases check with your Hotel... More
    1
    Vote
    Rebecca D
    4 July 2017|
    AnswerShow all 7 answers
    Response from Brin H | Reviewed this property |
    yes its a wilson car park ..5 minute walk away just make sure you park in the correct one as it wont be validated by front desk..and i think it was roughly $25 per day if validated
    0
    Votes
    Luis H
    28 March 2017|
    AnswerShow all 11 answers
    Response from ritamelbourne2017 | Reviewed this property |
    If you book your hotel stay with a discount booking site the member details will not show at the time of booking. Accor Members can request a FREE WIFI Password when you Check In to any Mercure Hotel. Accor Membership apples... More
    1
    Vote
    Room Tips
    "Worth it to upgrade to a Superior King Room if space matters to you"
    Read review
    "5th floor room on Little Bourke Street side was quiet and comfortable."
    Read review
    "ask for a back room away from Swanston street"
    Read review
    "Don't take room facing Swanston Street"
    Read review
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