We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Swanston Hotel, Grand Mercure

2,613 reviews
Save
Traveller (298)
Room & Suite (119)
Dining (16)
Overview
  • Excellent26%
  • Very good48%
  • Average20%
  • Poor4%
  • Terrible2%
Travellers talk about
“the cocoon”(45 reviews)
“great location”(374 reviews)
“soul cafe”(24 reviews)
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4.0 Star Hotel
All hotel details
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Rooms
4 Feb5 Feb
|
1 room, 2 adults, 0 children
Standard Room
Getting you more information on this room More
Free Cancellation
Book now, pay at stay!
Select
Show Available Rooms
Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 8 partner sites to see rooms from US$116.
We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Melbourne hotels with availability
{"BOOKING_FEATURES": ["IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","VISA_SPONSORSHIP_WEB","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "19dcda3b68e444e98107346eafca2f4b", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":256812,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[32445076],"additionalContentIds":[],"pollCount":0,"checkin":{"day":4,"month":2,"year":2018},"checkout":{"day":5,"month":2,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":116,"entryCurrency":"USD","complete":false,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"19dcda3b68e444e98107346eafca2f4b","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":116,"lowestMetaPrice":116,"additionalPartner":false,"highestMetaPriceDisplay":116,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":116,"lowestMetaPrice":116,"highestMetaPriceDisplay":116,"hotelName":"The Swanston Hotel, Grand Mercure","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6IjE5ZGNkYTNiNjhlNDQ0ZTk4MTA3MzQ2ZWFmY2EyZjRiIiwiQUlLIjoiZWM1OTEzNGU5ZWU0NGU5ZmEwOGZkZmQ2MWJkY2EwNmYifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"isPriceDrawerEnabled":false,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "04/02/2018", "checkOut": "05/02/2018", "lowestPrice": "US$116", "hasDates": true, "hacComplete": false, "contentIdMappings": {"32445076":"BookingCom"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_responsive","template":"ibex_room_grid_responsive__widget","moduleList":["handlers","tracking"],"divClasses":"prw_rup prw_ibex_room_grid_responsive","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_responsive__sub_header"}},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","moduleList":["handler"],"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{}},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_responsive","template":"ibex_room_grid_row_responsive__widget","moduleList":[],"divClasses":"prw_rup prw_ibex_room_grid_row_responsive","js":{},"dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"}},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
Reviews (2,613)Write a Review
There are newer reviews for The Swanston Hotel, Grand Mercure
See the most recent reviews
Filter reviews
2,539 results
Traveller rating
679
1,171
507
114
68
Traveller type
Time of year
LanguageEnglish
More languages
679
1,171
507
114
68
Show reviews that mention
All reviewsthe cocoongreat locationsoul cafetwo double bedsdavid jonescentral locationbourke st mallthe heart of the citya bit tiredvalet parkingbuffet breakfastyour doorsteproom was spaciousstreet noisetram stopan upgradepublic transport
FilterEnglish
Updating list...
21 - 25 of 2,539 reviews
Reviewed 15 December 2017

The hotel is located right in the centre of the city, among numerous shops, cafes, and restaurants, on the edge of Chinatown, on the free tram route. However, for a Grand Mercure, the room was pretty drab, and the bathroom needed an urgent refurbishment. Wifi...More

Thank joetidd
Response from Erdi G, Guest Relations Manager at The Swanston Hotel, Grand MercureResponded 4 weeks ago

Dear Joe, I'm glad you enjoyed our position right in the heart of Melbourne. I'm sure you will be glad to hear we are starting a full refurbishment of the hotel in the New Year. We hope to see you at the hotel again soon....More

Reviewed 15 December 2017

We stayed here two and a half years ago as a family; this trip was an overnight stay for a company Christmas do. We arrived back on checkin time at 2pm, were seen to quickly, courteously and made to feel welcome. Our room was great....More

Thank Craig M
Response from Erdi G, Guest Relations Manager at The Swanston Hotel, Grand MercureResponded 4 weeks ago

Hi Craig, thanks for your comments and I'm glad that you had a great family stay here. I do apologise for the issue with the AC vents though. I know that maintenance has been going through all the rooms cleaning the events, I can only...More

Reviewed 14 December 2017 via mobile

When staying in Melbourne I only want one thing, a bed. I don't need to work in my room or spend hours in there, give me a basic room to crash, clean up and go out again. Mercure Swanston fulfils this role well. If you...More

Thank Matt E
Response from Erdi G, Guest Relations Manager at The Swanston Hotel, Grand MercureResponded 4 weeks ago

Thanks Matt, I'n gald that you found us to be great value for money and that you wish to come and stay with us again. We hope to see you at the hotel again soon. Best Regards, Nick Phillips Guest Relations

Reviewed 13 December 2017 via mobile

Hotel is a expensive in my view but seems to be in line with most Melbourne hotels which are all pricey. Stayed for 6 nights, it’s ok but a bit tired. Staff are friendly and helpful. Rooms are small but functional. Bathroom has seen better...More

Thank Steph847
Response from Erdi G, Guest Relations Manager at The Swanston Hotel, Grand MercureResponded 4 weeks ago

Thanks Steph, I'm glad that you enjoyed our great location and friendly staff. You might also wish to know that we are commencing a complete refurbishment which will address the other issues you mentioned. We hope to see you at the hotel again soon. Best...More

Reviewed 12 December 2017

My home away from home !!!!!! I so look forward to staying at The Swanston each time I have a chance to come to Melbourne. Love the Hotel, love the staff, in fact, I love everything about the Hotel from the moment I arrive till...More

Review collected in partnership with Accorhotels.com
Thank 997MARY
Response from Erdi G, Guest Relations Manager at The Swanston Hotel, Grand MercureResponded 4 weeks ago

Thanks Mary! We love it that you think of us as a home away from home and we all get excited every time we here you are coming to stay again. We hope to see you at the hotel again soon. Best Regards, Nick Phillips...More

View more reviews
PreviousNext
134567508
About
Amenities
Top amenities
Room Service
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Pool
Free Internet
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Multilingual Staff
Conference Facilities
Babysitting
Banquet Room
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Pool
Indoor pool
Details
Price range
US$118 - US$252 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#67 Romantic Hotel in Melbourne
#69 Business Hotel in Melbourne
#81 Luxury Hotel in Melbourne
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$118 - US$252 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#67 Romantic Hotel in Melbourne
#69 Business Hotel in Melbourne
#81 Luxury Hotel in Melbourne
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveller (298)
Room & Suite (119)
Dining (16)
Pool & Beach (4)
Hotel & Grounds (199)
Bathroom (37)
Nearby
Central Business District
Full of discovery and delight, Melbourne’s laneways
tease the imagination long after you’ve put your weary
feet up to rest. They weave through the heart of the
city: cafes, bars, restaurants and boutiques,
throbbing with conversation and espresso coffee. You
never quite know what you’ll find around the next
corner: cobblestone alleys, old beer barrel hoists and
even vats of simmering organic soup. There is the air
...More
Questions & Answers
Ask a question
LEISHRS
22 November 2017|
AnswerShow all 4 answers
Response from Cruiserchick2248 | Reviewed this property |
We didn’t have a car so can’t help you. However it did seem to be in an area of narrow one way streets. Perhaps you could phone the hotel directly for more advice.
0
Votes
LEISHRS
22 November 2017|
AnswerShow all 2 answers
Response from Mel_kuan | Reviewed this property |
The self-parking is about 5-10min walk away and it’s 15aud a day / entry. Meaning you either leave your car at the car park for 24 hours or pay every time you want to drive out the car. If you park with the hotel’s valet... More
0
Votes
Rahul12112
30 September 2017|
AnswerShow all 3 answers
Response from Retired2xs | Reviewed this property |
They have a variety of fruits, and other choices for breakfast and other meals.
0
Votes
Room Tips
"if you are a family you will be placed on a lower floor if travelling as a couple or single better chances of..."
Read review
"Higher is better"
Read review
"Choose an alternative hotel."
Read review
"Don't go for just a standard room - rooms are not on the same level as other Mercure hotels"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing
Map
Satellite