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Grand Hyatt Melbourne

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#21 of 158 Hotels in Melbourne
Certificate of Excellence
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Grand Hyatt Melbourne
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3,824 Reviews from our TripAdvisor Community

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Showing 3,728: English reviews
Melbourne, Australia
Reviewed 21 October 2016

Great location nice facilities but starting to date. Rooms are small and neat but soft furnishings were tired. Always seem to be an issue to get a board room the previous booking was moved to Crown as there was not a room for 15 people available.

Review collected in partnership with Hyatt Hotels
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Thank Errol S
Bargara, Australia
Reviewed 20 October 2016

I stayed at the hotel as part of a conference. The quality of the fittings and rooms was very high, as expected. The room was peaceful and comfortable. The conference facilities and staff assistance for presenters were excellent. What was exceptional was the level of customer service received from Dave the concierge. I was taken ill after the first day...

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Thank Erika4000
Sydney, Australia
Reviewed 19 October 2016

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Thank marymO123HE
Palmerston North
Reviewed 19 October 2016

Awful bar manager. Didn't even want to give me his name. Apparently VC. Young, inexperienced and shouldn't have been given this job in the first place. Check in was bad also. They used my wrong credit card despite assuring me that they will use the correct one

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3Thank davidmU1300SJ
GrandHyattMel, Public Relations Manager at Grand Hyatt Melbourne, responded to this review

Dear DavidmU1300SJ, Thank you for taking the time to share your review following you recent stay at Grand Hyatt Melbourne. We are incredibly disappointed to read of your experience at Ru-Co Bar as we take pride in our customer service. Please accept our sincere apologies if our service did not meet your expectations. We would be most grateful if you...

Hong Kong, Hong Kong
Reviewed 18 October 2016

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Thank Charles H
Wuppertal, Germany
Reviewed 18 October 2016

and a very good location. The Grand Hyatt is a very large hotel and it was quite busy during my stay. It felt a bit impersonal - could well be because it was so busy. Breakfast was unbelievable - the selection was grand and all food very fresh. However, here as well the service varied and once I waited almost...

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1Thank monika_everywhere
Paddington
Reviewed 18 October 2016

Review collected in partnership with Hyatt Hotels
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Thank SusieM82
Adelaide, Australia
Reviewed 18 October 2016

My wife and I spent a couple of nights there in a suite on level 25. Well located and the view from the room was great. The club was really not good value where a simple scrambled egg for breakfast was too much to expect! We have spent a lot of time in club facilities throughout various Asian destinations and...

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1Thank djhm
GrandHyattMel, Public Relations Manager at Grand Hyatt Melbourne, responded to this review

Dear Djhm, Thank you for taking the time to share your review following your recent stay at Grand Hyatt Melbourne. We are disappointed to read of your experience at our Grand Club Lounge as we take pride on our customer service. Please accept our sincere apologise if our service did not meet your expectations. We thank you again for your...

Sydney, Australia
Reviewed 18 October 2016

Review collected in partnership with Hyatt Hotels
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Thank Jason C
GrandHyattMel, Public Relations Manager at Grand Hyatt Melbourne, responded to this review

Auckland Region, New Zealand
Reviewed 18 October 2016 via mobile

If you are a light sleeper, well, be prepared to wake every-time people next door or above you are using the bathroom. Told the staff at reception and was told that it's an old building and yes that does happen. Room size was ok. Not big. Other than that location is great, breakfast is good. Haven't used the gym so...

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1Thank Reyrey7
GrandHyattMel, Public Relations Manager at Grand Hyatt Melbourne, responded to this review

Dear Reyrey7, Thank you for taking the time to share your experience following your recent stay at Grand Hyatt Melbourne. I do apologise for the inconvenience caused during the earlier hours of the night with neighbouring noise. This is a issue we are currently investigating and we thank you for highlighting your experience as your feedback is highly valuable for...

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Staying in Central Business District

Neighbourhood Profile
Central Business District
Full of discovery and delight, Melbourne’s laneways tease the imagination long after you’ve put your weary feet up to rest. They weave through the heart of the city: cafes, bars, restaurants and boutiques, throbbing with conversation and espresso coffee. You never quite know what you’ll find around the next corner: cobblestone alleys, old beer barrel hoists and even vats of simmering organic soup. There is the air of Berlin in the street art, a touch of Paris in the umbrella-shaded cafes and, reminiscent of Rome, eateries tucked away in the most unlikely of places. Perhaps you might want a break and cross the Yarra River to Southbank - walk along the promenade, bask in the sun at a waterside bar and decide whether to go to the nearby casino or book a ticket at the Melbourne theatre company.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Grand Hyatt Melbourne hotel is a 5-star hotel on Collins Street in the centre of CBD, business, luxury shopping, theatre and restaurant district. The hotel is located within walking distance of Princess Theatre, Federation Square and Southgate. The hotel provides 548 rooms and suites with extensive meeting rooms and event facilities, spectacular upper and lower lobbies, the restaurant, Collins Kitchen, the bar, RU-CO, as well as an exclusive retail environment and innovative events venue, the residence. Guests booking into Club accommodation will enjoy all the benefits of the Grand Club lounge including personalised express check in and check-out, deluxe continental breakfast, all day refreshments, evening drinks with canapes and private meeting areas. For meetings and events, Grand Hyatt Melbourne offers the perfect combination of first-class function rooms, outstanding services and a range of flexible packages. For weddings our Melbourne hotel offers a range of romantic rooms for your special day. Grand Hyatt Melbourne also offers all guests' access to City Club Health & Fitness 24/7. ... more   less 

Additional Information about Grand Hyatt Melbourne

Address: 123 Collins St., Melbourne, Victoria 3000, Australia
Region: Australia > Victoria > Melbourne > Central Business District
Price Range: RM797 - RM2,471 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hyatt Melbourne 5*
Number of rooms: 548
Reservation Options:
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Also Known As:
Grand Hyatt Melbourne Hotel Melbourne
Melbourne Grand Hyatt
Hyatt Melbourne
Melbourne Hyatt
Hotel Style:
#5 Family Hotel in Melbourne
#5 Romantic Hotel in Melbourne
#6 Business Hotel in Melbourne
#20 Luxury Hotel in Melbourne
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hyatt Melbourne staff and other travellers.
18 questions
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Questions? Get answers from Grand Hyatt Melbourne staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a river view, and book a club room for access to the business lounge with complimentary snacks/drinks and views”
  • Our city view from our 32nd floor
 of 5 bubbles LetsGoMumReviews, 20 Mar 2017 | Read review
“if you can afford it the suite”
 of 5 bubbles janalaia, 18 Mar 2017 | Read review
“High-floor corner rooms”
  • Room on level 25
  • Room on level 25
  • View from room on level 25
 of 5 bubbles Gia24, 15 Mar 2017 | Read review
“If you can it is worth upgrading to a Club Room and enjoying the lounge.”
 of 5 bubbles kdougo, 14 Mar 2017 | Read review
“Suite has 360 views with top to floor ceilings”
 of 5 bubbles kcherrie, 6 Mar 2017 | Read review
5 of 5