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Grand Hyatt Melbourne

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#20 of 157 Hotels in Melbourne
Certificate of Excellence
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3,645 Reviews from our TripAdvisor Community

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Showing 3,552: English reviews
Melbourne, Australia
Reviewed 14 August 2016

We enjoyed our stay immensely. The staff were attentive , professional and friendly, the hotel is in an excellent location in the CBD and the overall stay was a pleasure. I would recommend this hotel for anyone doing business in Melbourne.

Review collected in partnership with Hyatt Hotels
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Thank Mark M
Foster, Australia
Reviewed 14 August 2016 via mobile

Having visited previously with my husband I knew my sister would appreciate the spacious room with great views, comfortable seating area, lovely beds and divine pillows. However due to not feeling well, I arrived at the hotel hours before check in time. The lovely lady at check in (Christie/Krista? sorry I can't be sure) immediately had me sitting down and...

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Helpful?
Thank Carol S
GrandHyattMel, Public Relations Manager at Grand Hyatt Melbourne, responded to this review

Dear Carol S, Thank you for taking the time to share your kind review following your recent stay at Grand Hyatt Melbourne. We are pleased to read our staff showed genuine care for you and arranged a room to be available as soon as possible. We thank you for providing your feedback regarding the breakfast layout and we do sincerely...

Greater London, United Kingdom
Reviewed 12 August 2016

This hotel is set within a city block rather than being a defined separate building. It's located within Melbourne CBD, so it's very convenient for getting around central Melbourne. The lobby is quite grand, but the lighting was so subdued when we arrived, I had problems reading my check in sheet. The room size was adequate, but not particularly large....

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Thank MBCS2015
GrandHyattMel, Public Relations Manager at Grand Hyatt Melbourne, responded to this review

Dear MBCS2015, Thank you for taking the time to share your review following your recent stay at Grand Hyatt Melbourne. We are pleased to read you enjoyed our hotel facilities along with our central location. We look forward to welcoming you back to the hotel in the near future.

Adelaide, Australia
Reviewed 12 August 2016

Good location, excellent rooms and mostly good service. However, a number of relatively minor issues caused frustration. Room supplies tea, coffee, milk etc not replenished on 3 of 4 nights; part of breakfast order not sent on two occasions. The biggest issue was that the total bill was actually charged to the 'pre-authorization card' (unbeknown to me) even though I...

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Thank davidC9941LH
GrandHyattMel, Public Relations Manager at Grand Hyatt Melbourne, responded to this review

Dear DavidC9941LH, Thank you for taking the time to share your review following your recent stay at Grand Hyatt Melbourne. Please do accept our sincere apologises regarding the issues you experienced and we do understand your frustration we have caused. I have investigated further and have been informed that our team has contacted your bank with a release form to...

Sydney, Australia
Reviewed 11 August 2016

Review collected in partnership with Hyatt Hotels
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Thank Julie A
GrandHyattMel, Public Relations Manager at Grand Hyatt Melbourne, responded to this review

Reviewed 11 August 2016 via mobile

Loved our stay at the Hyatt for business. Trying to find a twin room in a 5 star hotel can be difficult and pricey. Very satisfied with the Hyatts customer service, room was clean and maintained. Only grievance would be that the air conditioner seemed a little noisy at night but I'm sure one of the staff could have figured...

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Thank Stacey M
GrandHyattMel, Public Relations Manager at Grand Hyatt Melbourne, responded to this review

Dear Stacey M, Thank you for taking the time to share your kind review following your recent stay at Grand Hyatt Melbourne. We are pleased to read you were very satisfied with our customer service and we are able to accommodate for your business trips. Thank you for providing your feedback regarding the noise from the air conditioner, staff would...

Altamonte Sprin
Reviewed 11 August 2016

Great hotel with a great location. Great rooms with great views from the room. Very comfortable bed. Good choice of local restaurants as well as hotel options. The nespresso coffee machine in the room is a nice touch.

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Thank Tim D
GrandHyattMel, Public Relations Manager at Grand Hyatt Melbourne, responded to this review

Dear Tim D, Thank you for taking the time to share your kind review following your recent stay at Grand Hyatt Melbourne. We are delighted to read you had a comfortable stay and enjoyed our hotel facilities. We look forward to welcoming you back to the hotel in the near future.

Melbourne, Australia
Reviewed 11 August 2016 via mobile

If you would like to travel back in time this hotel is the best place to be. You can tell that years ago was the top of the class , very stylish and elegant but today it is time to change the carpet! I must say that anyway I had great time. The staff is really nice and the steam...

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Thank Emanuela883
GrandHyattMel, Public Relations Manager at Grand Hyatt Melbourne, responded to this review

Dear Emanuela883, Thank you for taking the time to share your feedback following your recent stay at Grand Hyatt Melbourne. Thank you for comments regarding the refurbishment, they are greatly appreciated. We are pleased to read you enjoy the restaurant facilities. We look forward to welcoming you back to the hotel in the near future.

Sydney, Australia
Reviewed 10 August 2016

Review collected in partnership with Hyatt Hotels
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Thank Alana B
GrandHyattMel, Public Relations Manager at Grand Hyatt Melbourne, responded to this review

Perth, Australia
Reviewed 10 August 2016

Review collected in partnership with Hyatt Hotels
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Thank Zoe H
GrandHyattMel, Public Relations Manager at Grand Hyatt Melbourne, responded to this review

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Staying in Central Business District

Neighbourhood Profile
Central Business District
Full of discovery and delight, Melbourne’s laneways tease the imagination long after you’ve put your weary feet up to rest. They weave through the heart of the city: cafes, bars, restaurants and boutiques, throbbing with conversation and espresso coffee. You never quite know what you’ll find around the next corner: cobblestone alleys, old beer barrel hoists and even vats of simmering organic soup. There is the air of Berlin in the street art, a touch of Paris in the umbrella-shaded cafes and, reminiscent of Rome, eateries tucked away in the most unlikely of places. Perhaps you might want a break and cross the Yarra River to Southbank - walk along the promenade, bask in the sun at a waterside bar and decide whether to go to the nearby casino or book a ticket at the Melbourne theatre company.
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Grand Hyatt Melbourne hotel is a 5-star hotel on Collins Street in the centre of CBD, business, luxury shopping, theatre and restaurant district. The hotel is located within walking distance of Princess Theatre, Federation Square and Southgate. The hotel provides 548 rooms and suites with extensive meeting rooms and event facilities, spectacular upper and lower lobbies, the restaurant, Collins Kitchen, the bar, RU-CO, as well as an exclusive retail environment and innovative events venue, the residence. Guests booking into Club accommodation will enjoy all the benefits of the Grand Club lounge including personalised express check in and check-out, deluxe continental breakfast, all day refreshments, evening drinks with canapes and private meeting areas. For meetings and events, Grand Hyatt Melbourne offers the perfect combination of first-class function rooms, outstanding services and a range of flexible packages. For weddings our Melbourne hotel offers a range of romantic rooms for your special day. Grand Hyatt Melbourne also offers all guests' access to City Club Health & Fitness 24/7. ... more   less 

Additional Information about Grand Hyatt Melbourne

Address: 123 Collins St., Melbourne, Victoria 3000, Australia
Region: Australia > Victoria > Melbourne > Central Business District
Price Range: RM781 - RM2,558 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hyatt Melbourne 5*
Number of rooms: 548
Reservation Options:
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Also Known As:
Grand Hyatt Melbourne Hotel Melbourne
Melbourne Grand Hyatt
Hyatt Melbourne
Melbourne Hyatt
Hotel Style:
#5 Romantic Hotel in Melbourne
#5 Family Hotel in Melbourne
#6 Business Hotel in Melbourne
#19 Luxury Hotel in Melbourne
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hyatt Melbourne staff and other travellers.
17 questions
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Questions? Get answers from Grand Hyatt Melbourne staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a High Floor Room with a view over the Yarra River.”
 of 5 bubbles Travelguy1857, 13 Jan 2017 | Read review
“VIews of St Kilda”
 of 5 bubbles JONWILL101, 11 Jan 2017 | Read review
“Go for a high floor”
 of 5 bubbles MichaelBendigo, 10 Jan 2017 | Read review
“Higher the better views”
 of 5 bubbles Jpog123, 10 Jan 2017 | Read review
“Ensure and insist your room has been properly cleaned”
 of 5 bubbles DFBLondon, 10 Jan 2017 | Read review
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