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Grand Hotel Melbourne - MGallery Collection

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#63 of 158 Hotels in Melbourne
Certificate of Excellence
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1 room 2 adults 0 children
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Grand Hotel Melbourne - MGallery Collection
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1,617 Reviews from our TripAdvisor Community

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Showing 1,584: English reviews
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Sydney, Australia
Reviewed 2 days ago NEW

The rooms were good, very clean, hotel is well located. The biggest let down was reception. Firstly my loyalty status was wrong on my welcome letter and the check in process made me feel anything but recognized. By far the biggest disappointment was the way Jason handled my question about whether or not I could get a late check out....

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Thank glennb57
Melbourne, Australia
Reviewed 2 days ago NEW

beautiful place to stay position is excellent easy to get to anywhere in Melbourne Trams just outside Rooms were beautiful and roomy we ate breakfast at the hotel it was really nice Staff were extremely helpful in guiding us the best ways to get where we wanted to go

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Thank annetteh188
Carrum Downs
Reviewed 5 days ago NEWvia mobile

We stayed here over the weekend, for both the Adele concert plus a birthday celebration. One family member has mobility issues so the stairs leading up to the bedroom and bathroom were quite troublesome for her. We had windows open, plus the cooling on, however upstairs was just so stuffy, you could really feel the difference in temperatures between the...

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Thank Yvette S
Melbourne, Australia
Reviewed 5 days ago NEW

I stay here occasionally for business trips to Melbourne. Was very impressed, it is such a unique property. Some of the rooms have had a refurbishment and has been freshened up. I see a few reviewers have recently given uncomplimentary reviews I think some of these are a bit precious and other comments seek the venue to be something other...

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Thank 36Peter36
Reviewed 5 days ago NEWvia mobile

Stayed 5 nights in a single story studio apartment for a business trip, very out dated room. Kitchen floor was collapsed in one corner and the bed was absolutely horrible to sleep on - It kept rolling apart. One other annoying thing about the room as it was on the complete opposite end of the hotel check in desk and...

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Thank jruss93
Adelaide Hills, Australia
Reviewed 1 week ago NEW

We stayed in this hotel for three nights. It is a grand old building, steeped in history, having been the railways offices previously. The good - hotel location, deluxe rooms spacious, rooms serviced daily, swimming pool, most staff friendly and accomodationg. The bad - airconditioning struggled(well failed) on a 32 degreee day.

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Thank Barbera S
Reviewed 1 week ago

Good hotel. Traditional British interior. Very understaffed but not important. It is not a hotel they give service apartments. Very close to the crown casino and eureka tower. Centrally located. Free tram service in the city area.

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Thank Tarun S
Toodyay, Australia
Reviewed 1 week ago

First impressions count, they say, and that was certainly the case here. The reception area is a let-down. I imagine the idea of three desks was a nod to the hotel's past but it doesn't work. Eyes are always down as the staff sit behind the desk and it seemed a little like being in the headmaster's office. No offence...

Review collected in partnership with Accorhotels.com
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Thank Grant S
Limassol, Cyprus
Reviewed 1 week ago

Dirty old place, from the lobby to the lift, you feel this place is understaffed and dirty. If you expect a MGallery Collection, keep away! This is a old administrative building that has been transformed into some residential appartments and some hotel rooms. I was due to stay 4 nights with my wife, we left the following morning after our...

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Thank Philippe H
Melbourne, Australia
Reviewed 1 week ago

Located very centrally this is a magnificent building to stay in. It is the former Victorian Railways HQ and was built in an era when railways were king. Massive rooms with excellent facilities. Good indoor pool, gym and sauna all well maintained and easily accessed. We stayed there so we could access Gold class cinema at Crown and local Spencer...

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Thank ndjordan1

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Centrally located adjacent to Southern Cross station and close to Melbourne Convention Centre, Melbourne city shopping, theatres, galleries and museums, The Grand Hotel Melbourne - a member of the MGallery collection is one of the most treasured heritage buildings in Victoria. Offering modern five star comfort, it exudes Victorian grandeur, with ornate detailing harking back to the 1800s. Grand Hotel Melbourne provides deluxe Melbourne accommodation, with 95 spacious studio's, one bedroom and two bedroom apartments, a heated indoor pool, spa, gym, library and hidden garden. ... more   less 

Additional Information about Grand Hotel Melbourne - MGallery Collection

Address: 33 Spencer St., Melbourne, Victoria 3000, Australia
Region: Australia > Victoria > Melbourne
Price Range: RM536 - RM1,280 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Grand Hotel Melbourne - MGallery Collection 4.5*
Number of rooms: 95
Reservation Options:
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Also Known As:
Grand Hotel Melbourne
Sofitel Melbourne
Hotel Style:
#36 Business Hotel in Melbourne
#38 Romantic Hotel in Melbourne
#49 Family Hotel in Melbourne
#59 Luxury Hotel in Melbourne
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hotel Melbourne - MGallery Collection staff and other travellers.
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Questions? Get answers from Grand Hotel Melbourne - MGallery Collection staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are very similar just the size is different. Bedroom is on the upper level & the lobby and kitchen on lower.”
 of 5 bubbles , 16 Mar 2017 | Read review
“Maybe ask for a quiet room away from train lines”
 of 5 bubbles Shirley2810, 13 Mar 2017 | Read review
“Try and get one near the lift or you have a loooong walk”
 of 5 bubbles Searene10, 8 Mar 2017 | Read review
“Rooms facing Holiday Inn are quiet ,choose higher floors”
 of 5 bubbles N1245ENsaraht, 6 Mar 2017 | Read review
“Away from west and trains”
  • steep stairs to bed room
  • Lounge
  • Kitchen
 of 5 bubbles Wildfire57, 4 Mar 2017 | Read review
5 of 5