Olovo Laneway staff are friendly and welcoming. The new restruant/bar is a great addition with a good variety wine and the food was superb. We had a two bedroom apartment with the perks. The room was spacious, quiet and clean. The free mini bar, social drinks and lolly bar was a bonus. I highly recommend Ovolo Laneway and the restruant.
Our second visit to Ovolo, this time we stayed for 3 nights, What an absolute joy to walk in, see Bridget and be welcomed back like old friends. This is truely an unique hotel, yes the rooms and service are fantastic but the difference is the beautiful people who work here. Thank you all so much. We love Ovolo.
The good - location is amazing, right in the heart of Melbourne CBD, steps from the tram, Parliament station, Chinatown, shopping, and basically everything. My room was spacious and well-appointed. Chris at the front desk was very welcoming and friendly. Basic snacks, drinks, and packaged breakfast are included. Not good - there was no advance notice that the hotel is under construction and most of the amenities are unavailable... yet you still have to pay for them. There's not even a proper entry (you have to go through a restaurant to enter the hotel (which is also under construction). Basic things listed on their website like TVs with AirPlay (you can't even plug in your own HDMI device), a gym, and even functional wifi are nonexistent. The rooms have the loudest A/C I've ever experienced, and the rooms themselves, while large, are appointed with very cheap fixtures and furniture - it felt like Ikea quality. Friends that came by my room all commented on how cheap everything looked - one said it looked like a dorm room. The design is odd and not functional - for instance, there's not enough light in the bathroom but tons of light in the bedroom. Every staffer was friendly, but offered no real accommodation for all the things missing. How am I supposed to work without functional wifi? When I asked about a gym, they said I could find a local one in the area and then pay for it myself. The worst was on my final night. They locked the front door to the restaurant that's being used as a temporary entrance, and I had to wait outside until a staffer came to open the door... and it was raining hard. I really wanted to like this hotel... but for the price, I think there are better options.…
If you looked up the phrase "customer service" in the dictionary, you would find a picture of Bridget's face. I cannot stress enough how helpful Bridget was to me and my husband from the day I called up looking to reschedule my booking due to having COVID to the day we arrived. Honestly, Ovolo should promote Bridget to General Manager because she truly understands what it means to deliver customer service. When we arrived on Saturday night, it had been an incredibly difficult week. I had just had to attend my Grandmother's funeral in Victoria, spend the rest of the week helping my family with associated paperwork then support my husband to run a 100km ultramarathon in Anglesea. We arrived late in the evening emotionally and physically exhausted, and Bridget was so understanding. She gave us great advice about parking, let my hobbling husband check in immediately while I navigated cars and bags, and then even remembered it was our anniversary (which among everything I had completely forgotten about). Bridget had no idea what kind of a week we had had, but treated us with so much kindness and thoughtfulness anyway. We are so grateful for her kindness. The room was absolutely perfect. The bed was so comfy and we really appreciated the little touch of a note celebrating our anniversary and a bottle of bubbles in the fridge. This is our second time staying with Ovolo and it absolutely won't be our last. Thanks so much Ovolo and Bridget. - Angharad & Sam…
We had not heard of this hotel brand when booking our first trip from the US to Melbourne and were a little unsure based on the room types and the website - it felt a little bit like a budget or long term rental hotel. But the pricing was great and the fact that breakfast and evening drinks were included pushed us over the top and we booked a two BR suite. It ended up working great for us - the staff is so friendly and helpful, and we had great convos in the small lobby with other travelers during the evening cocktail hour. We were even given a free bottle of wine when a fire alarm forced us all briefly out of the hotel! The room decor is a little unconventional and you could see some signs of wear/age in our room but all in, we were very happy with the stay! Just a note on the breakfast - it is just packaged drinks/muffins/snack bars so don’t expect a hot buffet! But it was nice to grab on our way out for the day. Location was very convenient and walking distance to many sights we visited. …
We had been looking for a place to hold a bux and the team were awesome. They were there for help, support and for anything we needed to make our stay enjoyable. From the outset, Ovolo Laneways is the way to go.
What’s happier than a having a nice coffee in the morning before a long day with clients? Having coffee with a cheerful concierge in Ovolo, Melbourne. Happiness + coffee = what a perfect way to start a day!
Wow. Ive stayed in many good hotels. Many have far more investment in luxury. But they are unmemorable because marble is marble and corporate is tired. From the moment i walked into ovolo, little bourke melbourne i was in a warmth and friendliness that was unsurpassed. A glass of wine, a piece of fruit, late check out no problem. How about we bring ypur meal up. Luggage store no problem, happy friendly staff in a happy friendly place. I was a friend amongst friends and i think it is marvellous. Just marvellous. Congratulations. You got me.
Ovolo Laneway hotel in Melbourne was an amazing experience, the staff were exceptional and made the whole experience of staying there flawless. We were from UK and was on a tour around Australia so having such welcoming staff made it more relaxing. I would definitely recommend this hotel to anyone esp those with kids. The hotel location is fab very close to shops and restaurants. The staff sorted snacks out for our day trips and had left a great impression on my boys age 6 and 8 even they wanted to go back to that hotel.
Such an amazing hotel, everything is included in the price. Happy hour, lolly bar, breakfast spread all day, and friendly staff. Meg, hotel supervisor, went above and beyond making this experience so fun. We are looking forward to our next Ovolo Laneway experience.