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Clarion Suites Gateway

Orbitz.comUS$94*
View Deal
#31 of 159 Hotels in Melbourne
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$114*
US$94*
US$114*
US$94*
US$104*
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Clarion Suites Gateway
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1,066 Reviews from our TripAdvisor Community

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Showing 1,029: English reviews
Reviewed 14 April 2017 via mobile

It's always good to review places that I have reviewed in the past to see whether I am taking the business for granted or worse still I am being taken for granted as an ongoing customer. I have just been back to the Clarion for the first time in 4 months and at reception were Anesu and Viviana. As usual...

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Helpful?
Thank Chestyhorsham
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this review

Dear Valued Guest, Thank you for staying with us and sharing your experience on Tripadvisor. It is pleasing to read that our room met your expectations and enjoyed our great location, rooms and service. Our Team are delighted to read that they were able to make your stay a memorable one. Also if you’re not already a member can I...

Sydney Australia
Reviewed 14 April 2017 via mobile

Looks good in theory but very disappointed. Had lousy sleep as the windows need to be double glazed as you are overlooking Flinders st line so beware trains are running all night,so there goes the sleep. Bathroom was rubbish and dangerous as I actually slipped in the shower and pulled the safety rail straight out of the wall - great...

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Helpful?
Thank markmW8037NB
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this review

Dear MarkM, Thank you for your review from July 2016. May I please offer a point of clarification, in that, all our bedrooms are double glazed, at times guest do open the second glass panel which forms the part of double glazing, unsure if this was the case during your stay, unless the panel is secured into the frame, the...

Coongulla
Reviewed 11 April 2017 via mobile

We love to stay here at one William, it is very comfortable, well positioned and great value at the same time, love the restaurant, friendly staff and parking (even for our oversize vehicle (just call to enter via flinders st exit!) a two day stay is even better as you can access the entire city from jazz clubs to restaurants...

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Helpful?
Thank Trevor C
CSGManagement, Manager at Clarion Suites Gateway, responded to this review

Dear Trevor C, Thank you so much for choosing Clarion Suites Gateway for your recent stay in Melbourne. We are delighted to read that you had a great stay with us. Your kind words towards the restaurant and the team is much appreciated. We hope we can welcome you back again to Clarion soon. Kind Regards, Mikko Kojima

Wangaratta, Australia
Reviewed 9 April 2017

We were treated like family once again at the hotel! The spacious rooms facing the Yarra river were excellently prepared, including the usual delicious homemade biscuits on arrival, supplied by the general manager, Tony Cakmar! At reception, Anesu and Viviana recognised us and made us feel right at home. We had a great chat and they sorted out our accommodation...

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Helpful?
Thank Flyingfox2608
CSGManagement, Manager at Clarion Suites Gateway, responded to this review

Dear Flyingfox2608, Thank you so much for staying with us again and sharing your experience. We appreciate for you to choose us among many other hotels in Melbourne. It is pleasure to know you have enjoyed every bits of your stay. Our team is delighted to receive your positive feedback. We look forward to welcoming you back soon when you...

Irish in Australia
Reviewed 5 April 2017 via mobile

Arrived late at night, had called & emailed to give them notice about this. The night manager was rude I felt like I was an inconvenience. If it wasn't passed 11pm I would have left. (Before you ask I don't drink so didn't arrive drunk after a big night, I went to a function straight from the airport & didn't...

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Helpful?
Thank AoifeBr
CSGManagement, General Manager at Clarion Suites Gateway, responded to this review

Dear AoifeBr, Thank you for your post. I do foremost apologies that our communication was not delivered at a level based on customer service excellence, albeit this being our utmost goal. Admittedly, our Night Audit accounts team do not generally excel or demonstrates exuberance in customer service, the night/early morning shifts tend attract more reserved individuals, notwithstanding, I would like...

Melbourne, Australia
Reviewed 5 April 2017

I had a 3 night stay in the Clarion this week to farewell my cousin who was visiting Victoria. Although I stay at other hotels in Melbourne from time to time, I always end up coming back to the Clarion. I've stayed here with my family at least 6 or 7 times and the customer service is always 5 star....

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Helpful?
Thank Helena039
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this review

Dear Helena, Thank you for your review, it has indeed been our pleasure to take care of you during your recent stay with us, your patronage is appreciated. I am delighted that you enjoyed your stay, rooms and amenities. It is also pleasing to read that you enjoyed our dinner service. F&B team members are delighted to read that they...

Bendigo, Victoria
Reviewed 1 April 2017

When we arrived Friday to check in and be greeted with the news that we have been upgraded to a 2 bedroom suite on the 17th floor. Well we were so excited and the river views were amazing both day and even more spectacular at night. I love staying here, this is my favourite place in Melbourne to stay. There...

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Helpful?
Thank Jennifera710
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this review

Dear Jennifer, Thank you for staying with us and sharing your experience on Tripadvisor. It is pleasing to read that our room met your expectations and enjoyed our great location, rooms and service. Our Team are delighted to read that they were able to make your stay a memorable one. Also if you’re not already a member can I recommend...

Melbourne, Australia
Reviewed 26 March 2017

Excellent hotel that is only a short walk from the main train stations and tram stops. We were fortunate enough to have a room on a higher up floor facing the river, so we had a pretty awesome view. The staff were very pleasant and our room was ready before check in, allowing us to check in 2 hours earlier....

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Helpful?
Thank BFStyles
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this review

Dear Valued Guest Thank you for taking the time to leave a review on tripadvisor, your support and patronage is well recognised and most welcome at our hotel. It is pleasing to read that you enjoyed our location, rooms and facilities. We have to agree we are situated in a great location and with Crown Casino and the shopping prescient...

Paris, France
Reviewed 12 March 2017 via mobile

I can't say anything but... I love this place. Everything from check in to check out was flawless. The front desk staff were very helpful and friendly, the rooms are lovely and it's a great location. The set out of the room is perfect... spacious, clean, plenty of wardrobe space, sink and mirror not in the actual bathroom so you...

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Helpful?
Thank travellingfuntimes
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this review

Dear Valued Guest, Thank you for staying with us and sharing your experience on TripAdvisor and most importantly for allowing us to be of service to you, your patronage is well recognized and most welcome at our hotel. We are an all-suites, full serviced Hotel, our studio rooms are equipped with a kitchenette and our one and two bedroom suites...

south staffs
Reviewed 11 March 2017

Very nice stay. Good light breakfast room. Good pool area. Rooms overlooking river to front.Some with balcony. Good food and staff . Close to almost everything. Would recommend Trams stop close by and many free in center.

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Helpful?
Thank joebloggsSouthStaffs
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this review

Dear Valued Customer, Thank you for choosing Clarion Suites Gateway during your recent stay in Melbourne, we really appreciated you taking the time to leave a review. It is pleasing to read that you enjoyed our location, rooms, amenities and service. May we have the pleasure of your company when you next visit Melbourne. Kind Regards Maria Garcia

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04/06/2017 05/06/2017
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Staying in Central Business District

Neighbourhood Profile
Central Business District
Full of discovery and delight, Melbourne’s laneways tease the imagination long after you’ve put your weary feet up to rest. They weave through the heart of the city: cafes, bars, restaurants and boutiques, throbbing with conversation and espresso coffee. You never quite know what you’ll find around the next corner: cobblestone alleys, old beer barrel hoists and even vats of simmering organic soup. There is the air of Berlin in the street art, a touch of Paris in the umbrella-shaded cafes and, reminiscent of Rome, eateries tucked away in the most unlikely of places. Perhaps you might want a break and cross the Yarra River to Southbank - walk along the promenade, bask in the sun at a waterside bar and decide whether to go to the nearby casino or book a ticket at the Melbourne theatre company.
Explore this neighbourhood

Amenities

Highlights
  • Bar/Lounge
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
  • Conference Facilities
  • Business Centre with Internet Access
  • Breakfast Available
Official Description (provided by the hotel)
Contemporary High-rise Hotel situated 200 meters from aquarium & 500 meters from casino, shops & Yarra River Cruises. ... more   less 

Additional Information about Clarion Suites Gateway

Address: 1 William St, Melbourne, Victoria 3000, Australia
Region: Australia > Victoria > Melbourne > Central Business District
Price Range: RM446 - RM1,018 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Clarion Suites Gateway 4.5*
Number of rooms: 122
Reservation Options:
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Also Known As:
Clarion Suites Gateway Hotel Melbourne
Clarion Hotel Melbourne
Clarion Melbourne
Melbourne Clarion
Hotel Style:
#15 Family Hotel in Melbourne
#25 Romantic Hotel in Melbourne
#30 Luxury Hotel in Melbourne
#31 Business Hotel in Melbourne
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Questions & Answers

Here's what travellers have asked, with answers from Clarion Suites Gateway staff and other travellers.
17 questions
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Questions? Get answers from Clarion Suites Gateway staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“River view room on high floor for best view”
heatherm43, 21 May 2017 | Read review
“High floors more quiet”
holidayhopefuls, 7 May 2017 | Read review
“Choose a room in front so you can see the river.”
dhkelch, 30 Apr 2017 | Read review
“Make sure your room isn't beside the lift!”
TravellerRod, 24 Apr 2017 | Read review
“Rooms without river view probably quieter.”
cougs01, 17 Apr 2017 | Read review
5 of 5
Orbitz.com
US$94* /night
View Deal
Expedia.comUS$94
Booking.comUS$104
HotelQuicklyUS$114
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*Disclaimer
Prices are for 1 room, 2 adults
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