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Crown Promenade Melbourne

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#24 of 157 Hotels in Melbourne
Certificate of Excellence
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Crown Promenade Melbourne
Crown Promenade Melbourne
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2,182 Reviews from our TripAdvisor Community

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Showing 2,096: English reviews
Sydney, Australia
Reviewed today NEW

From the initial check in to when we left the staff at the crown promenade made our stay very enjoyable. The room had great views over the city and the beds were very comfortable. Would highly recommend staying here

Review collected in partnership with this hotel
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Helpful?
Thank Alison G
Hobart, Australia
Reviewed yesterday NEWvia mobile

My partner and myself came to Melbourne and stayed here for 3 nights for our first anniversary together, and I must say we both were extremely impressed by our whole experience we had.. from the warm welcome & helpfulness from the doormen to the fantastic service at reception.. Then to see our room which was on level 19 which was...

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Thank cheffybaby12122015
Southbank Victoria
Reviewed yesterday NEW

I have stayed here a fair few times now and the staff are always fantastic. The hotel provides great facilities which are very clean and of high quality. Can't really ask for much more from a hotel. They are also located in a very handy area with lots to do.

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Thank Thomas D
Ashford, United Kingdom
Reviewed 2 days ago NEWvia mobile

Great location..... staff an asset to the hotel! would definitely stay again. Strolling out into southbank a definite plus!! Easy access to all we wanted to do. Would definitely recommend cycling to St Kilda/Brighton... decided to keep the bikes for another day and the hotel were more than happy to store them overnight.

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Thank SandraG64
Reviewed 3 days ago NEWvia mobile

Staying here for 5 nights. The hotel over all is well maintained and staff are nice. My king size is nice and spacious. River walk is right by and lots of restaurants along the river. Overall, good hotel! Would recommend people to stay here.

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1Thank Trevor L
CrownHotelsGM, General Manager at Crown Promenade Melbourne, responded to this review

Dear Trevor L, Thank you for your great review! Your feedback regarding your room and the greater Crown complex were greatly appreciated. It was also wonderful to note that you found the staff to be particularly helpful. We place a high importance on providing exceptional guest service and I will ensure your compliments are shared with my team. Thank you...

Perth, Australia
Reviewed 3 days ago NEWvia mobile

Arrived Melbourne 13 Jan 17 Staying at Novotel on arrival great freindly service arrived early from perth gave us room hand written welcome 4 drink vouchers comp platter good room service and most inportant not stuck up i said i wouldnt sray at crown ever again see previous comment of stay there.All they offered was a resturant voucher only if...

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Helpful?
Thank Gordy B
CrownHotelsGM, General Manager at Crown Promenade Melbourne, responded to this review

Dear Gordy B, Thank you for choosing to stay at Crown Promenade Melbourne and for sharing your review. I was naturally concerned to learn that your stay did not meet your expectations and would like to investigate further. If you do have time, our Duty Manager team would be eager to discuss your review and can be contacted on +61...

Hong Kong, China
Reviewed 5 days ago NEW

A luxurious hotel at reasonable prices. Quite convenient location in the middle of Melbourne. Though in Southbank, downtown is reachable in 15 minutes walking distance. Luxurious shops, restaurants and casinos in the same complex. No need to go out when raining or bad weather: very convenient structure. Excellent staff and service. Clean and silent rooms, even as standard level. Comfortable...

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1Thank CoffeeAndIceCream
Reviewed 5 days ago NEWvia mobile

Great location and nice amenities like a fitness room, pool and hot tub, sauna and steam room. Only negatives are the kids who overran the pool and the limited hours of these facilities.... would be great if they had adults only hours and longer hours. The rooms are a little small but come with a robe and slippers which I...

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Helpful?
Thank Jeff W
CrownHotelsGM, General Manager at Crown Promenade Melbourne, responded to this review

Dear Jeff W, Thank you for your review. I am delighted to hear that you enjoyed your stay with us and that you found our staff "friendly and helpful". We do pride ourselves on our service and appreciate your kind feedback. Your comments regarding the in-room lighting and breakfast options have been noted and will be shared with our management...

Adelaide Hills, Australia
Reviewed 6 days ago NEW

Have stayed here numerous times and each time its just perfect. Staff are amazing, nothing is too much trouble. the rooms are on point, beds are so comfy. the location is perfect and the food (in room or restaurant) is always delicious. the pool area is divine. next door to the casino and the splendours of southbank. also close to...

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Helpful?
Thank Nicki B
CrownHotelsGM, General Manager at Crown Promenade Melbourne, responded to this review

Dear Nicki B, I was so delighted to read your lovely review following your recent stay with us. Thank you for taking the time to share your feedback on Tripadvisor. It sounds like your stay was positive across all areas and I am glad the team were so welcoming. I have to agree that our pool area is a real...

Ballarat, Australia
Reviewed 6 days ago NEW

We stayed for a week in November 2016. Staff were attentive and personable. Everything I would expect of Crown. Management went out of their way to welcome us. Whilst staying on a budget, our stay was totally enjoyable. We will return for sure.

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Helpful?
Thank Jocait
CrownHotelsGM, General Manager at Crown Promenade Melbourne, responded to this review

Thank you for your review, Jocait. We appreciate your feedback and thrilled to learn your stay was so enjoyable. It was most pleasing to learn our team took such great care of you during your week long visit. I hope to welcome you back to Crown Promenade when next in Melbourne. Sincerely, Greg Moore General Manager Crown Promenade Melbourne

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Relaxed, award-winning and thoroughly modern, Melbourne's Crown Promenade offers you a fresh perspective on how good a hotel can be. Located in the heart of the action - Melbourne's vibrant Southbank entertainment precinct and directly linked to the exciting Crown Entertainment Complex, Crown Promenade is also close to the CBD, the Melbourne Exhibition Centre and the city's most famous arts and sporting facilities. Eat and drink in style at Mesh restaurant or Tonic Bar, relax by the pool or take a walk to the 24 hour action of Melbourne's Crown Entertainment Complex. Sleep, eat, work or play - you can do it all in style at Crown Promenade. ... more   less 

Additional Information about Crown Promenade Melbourne

Address: 8 Whiteman St | Southbank, Melbourne, Victoria 3006, Australia
Region: Australia > Victoria > Melbourne > Southbank
Price Range: RM781 - RM1,750 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crown Promenade Melbourne 4*
Number of rooms: 465
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Agoda and TravelClick so you can book your Crown Promenade Melbourne reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Crown Promenade
Hotel Style:
#9 Spa Hotel in Melbourne
#18 Romantic Hotel in Melbourne
#20 Family Hotel in Melbourne
#22 Business Hotel in Melbourne
#23 Luxury Hotel in Melbourne
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Questions & Answers

Here's what travellers have asked, with answers from Crown Promenade Melbourne staff and other travellers.
21 questions
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Singapore
5 months ago
Adelaide, Australia
2 months ago
8 months ago

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Questions? Get answers from Crown Promenade Melbourne staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Any room over 10th floor to enjoy a marvellous view. Anyway all rooms are quiet and cosy with modern furniture”
 of 5 bubbles CoffeeAndIceCream, 11 Jan 2017 | Read review
“my favourite place in melbourne”
 of 5 bubbles 374nickib, 10 Jan 2017 | Read review
“Absolutely worth it.”
 of 5 bubbles Jocait, 10 Jan 2017 | Read review
“Corner room was big and had a great view”
 of 5 bubbles slinky1100, 1 Jan 2017 | Read review
“Upper levels with river views”
 of 5 bubbles RENWAR, 31 Dec 2016 | Read review
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