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Crown Promenade Melbourne

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Whiteman Street 8, Melbourne, Victoria 3006 Australia
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (1046)
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Panoramas (10)
Videos (5)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 10/01/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Crown Promenade Melbourne
Updated 10/01/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#39 of 170 hotels in Melbourne
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Silver level
Stylish and welcoming, Crown Promenade Melbourne’s contemporary guest rooms are all furnished in natural tones and feature floor to ceiling windows offering beautiful city views of Melbourne. Crown Promenade Melbourne is a fully non-smoking hotel and is the ideal accommodation for families, couples and business travellers alike with its central Southbank location and close proximity to the Crown Melbourne entertainment complex.. Crown Promenade is also close to the CBD, the Melbourne Exhibition Centre and the city's most famous arts and sporting facilities. Eat and drink in style at Mesh restaurant or Tonic Bar, relax by the pool or take a walk to the 24 hour action of Melbourne's Crown Entertainment Complex. Sleep, eat, work or play - you can do it all in style at Crown Promenade.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Casino and Gambling
Evening entertainment
Airport transportation
Paid private parking on-site
Wifi
Paid internet
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
ATM on site
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Flatscreen TV
Bath / shower
Room service
Safe
Seating area
Telephone
Iron
Laptop safe
Minibar
Refrigerator
On-demand films
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Family
Languages Spoken
Chinese
Hotel links
Special Offer:Book Crown Direct & Save
3166Reviews46Q+A100Room tips
Traveller rating
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Popular mentions
Jeffry b wrote a review 12 Jan
Essendon, Australia9268 contributions2864 helpful votes
Crown Pomenasde is one of Melbourne's top luxury hotels. The hotel has easy access to the Crown Entertainment Complex, including Crown Casino and many top-class restaurants. It's located on the Promenade, which will take you into the CBD in around 10 minutes. Crown Promenade is a great location for business or pleasure.
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Date of stay: January 2022
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Awayfrmhome wrote a review Mar 2021
Mount Eliza28 contributions28 helpful votes
Hotel's Favourite
Stayed in Melbourne to celebrate my wife's birthday-this hotel has some of the friendliest and most efficient staff you'll meet anywhere. This was our first trip to Melbourne since the covid restrictions started to lift and were very pleasantly surprised at the level of attention paid to make us feel safe and at home
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Review collected in partnership with Crown Resorts and Medallia
Date of stay: March 2021
1 Helpful vote
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Response from Shaun D'Cruz, Other at Crown Promenade Melbourne
Responded 24 Mar 2021
Dear Awayfrmhome, Thank you for your five-star review. I was absolutely delighted to hear that you had such a positive experience at Crown Promenade Melbourne and appreciated your feedback regarding our friendly staff. I look forward to welcoming you back again soon. Sincerely, Shaun D’Cruz Executive General Manager Crown Hotels Melbourne
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K C wrote a review Dec 2021
3 contributions
Excellent customer service. Love the pool and room still looking new and clean. No microwave but that’s ok. All requests granted like baby cots. Safety protocols implemented strictly inside the hotel against Covid. Amazing view of the city from the room. Child friendly. Highly recommended to family and friends.
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Review collected in partnership with Crown Resorts and Medallia
Date of stay: December 2021
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Response from Amy Trengove , Other at Crown Promenade Melbourne
Responded 1 week ago
Dear KC, Thank you so much for taking the time to share your kind 5 star review of your recent stay with us at Crown Promenade Melbourne. I'm so pleased to hear you enjoyed our facilities with your family safely and the team looked after you well. We look forward to welcoming you and your family back soon. Warmest Regards, Amy Trengove Hotel Manager Crown Promenade Melbourne
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Amanda M wrote a review Dec 2021
Melbourne, Australia42 contributions73 helpful votes
We stayed on the family special which was great value and was available to families with 3 children which is so hard to find. We booked an additional room which was interconnecting but was not available until 3pm so we were offered late check out the next day which suited us fine. We were also able to check in a few hours early and the kids enjoyed using the pool while it wasn't crowded. Between 2-6pm the pool was over crowded and COVID safety was out the window. The rooms were clean and spacious but some features were outdated. The water pressure in both showers was very poor and shower head was very small and not able to be adjusted. You know the shower is bad when your 9 year old complains about it. It would be great to have a range of density in the pillows as the ones available were very squishy. Breakfast was offered and kids ate free with full paying adult. There was a huge range and the food was fresh. Again I am not sure how COVID safe a buffet breakfast is with many children under 12 dining at the restaurant. Also check your charges on check out as we were charged $254 for breakfast in error. The charges were rectified but this was a lengthy process that was difficult for reception staff to work out. All in all it was an enjoyable stay with lots of inclusions making it great value despite the few minor negatives. Yes we would stay again if there was a deal for families.
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Date of stay: December 2021
Rooms
Cleanliness
Service
Room Tip: Very good value for families
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Response from Amy Trengove , Other at Crown Promenade Melbourne
Responded 4 weeks ago
Dear W9162AKamandam, Thank you kindly for taking the time to provide us with this very valuable feedback. I am so delighted to read you felt the family package was great value and you were able to enjoy a few extra hours at the pool - it's definitely the best part! We will certainly continue to monitor our numbers in the pool to ensure safety for our guests is paramount, thank you for bringing this to our attention. We appreciate your feedback on the water pressure and décor, and will certainly take this on board to review. MESH offer a fabulous breakfast, I'm so happy you enjoyed the fresh range on offer. Thankfully we have covid marshals guiding our guests to follow safe practices and of course all our staff and guests are double vaccinated further protecting our community. I apologies for the error in charge, and glad to hear this was resolved. We will review this process to improve accuracy with our teams so thank you for bringing to our attention. We hope to welcome you and your family back again in the future, no doubt there will be many more family packages on offer to enjoy. Warmest Regards, Amy Trengove Hotel Manager Crown Promenade Melbourne
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jen wrote a review Dec 2021
Melbourne, Australia75 contributions30 helpful votes
The service was great, friendly, professional and efficient. The room was lovely, clean, comfortable and spacious. The room temperature control was great, being hot outside it was lovely and cool in our room.
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Review collected in partnership with Crown Resorts and Medallia
Date of stay: December 2021
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Response from Amy Trengove , Other at Crown Promenade Melbourne
Responded 4 weeks ago
Dear Jennifer, Thank you kindly for your kind review of your recent stay with us at Crown Promenade Melbourne. I am so pleased to read your room was comfortable, clean and spacious and the team looked after you well. We wish you a Merry Christmas ahead and hope to welcome you back very soon! Warmest Regards, Amy Trengove Hotel Manager Crown Promenade Melbourne
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PRICE RANGE
US$166 - US$358 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crown promenade melbourne, hotel crown promenade
LOCATION
AustraliaVictoriaMelbourneSouthbank
NUMBER OF ROOMS
465
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Frequently Asked Questions about Crown Promenade Melbourne
Which popular attractions are close to Crown Promenade Melbourne?
Nearby attractions include SEA LIFE Melbourne Aquarium (0.4 km), Crown Casino (0.2 km), and Red Herring Escape Rooms (0.2 km).
What are some of the property amenities at Crown Promenade Melbourne?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Crown Promenade Melbourne?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Crown Promenade Melbourne?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Crown Promenade Melbourne?
Yes, a parking garage, paid private parking on-site, and paid public parking nearby are available to guests.
What are some restaurants close to Crown Promenade Melbourne?
Conveniently located restaurants include Conservatory, The Meat & Wine Co Southbank, and Spice Temple.
Are there opportunities to exercise at Crown Promenade Melbourne?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Crown Promenade Melbourne have airport transportation?
Yes, Crown Promenade Melbourne offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Crown Promenade Melbourne located near the city centre?
Yes, it is 0.6 km away from the centre of Melbourne.
Are any cleaning services offered at Crown Promenade Melbourne?
Yes, dry cleaning and laundry service are offered to guests.
Does Crown Promenade Melbourne offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.