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Reception is frosty with an air of arrogance. Air Conditioner was noisy. I couldnt get a wifi signal in my room. The club lounge served beautiful looking food that unfortunately was not very appetising I ate a prawn that made me sick for 14 hours....More
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Uncomfortable seating, service very poor and no value for money. Spend your money elswhere. After organising a family high tea for a mother’s day celebration for 12 people we expected quality for the money paid and better service.
Excellent hotel with unique location. Great views on Melbourne skyline. Close to the center ( walk or tram ). We stayed in 1 bedroom suite which had wonderful views, it was big and comfortable. We had access to the lounge which offered very good breakfast...More
We 've spent three different stays at this hotel, the first time we got a great upgrade to one of the most beautiful suites, the next two times we were also in great suites, so you can't go wrong with booking a suite with riverside...More
The Hotel was grand old style but up to date. The staff could not have been more helpful. Our room was on the 17th floor and had a beautiful view of the river and city.
The location was within walking distance of most everything we...More
Response from patriciabF8495MV | Reviewed this property |
Hi, You pay for the accommodation now and when you arrive the hotel charges an amount particularly if you select treats and drinks from the bar fridge or order breakfast in your room. If you do not select drinks and nibbles... More
Hi, You pay for the accommodation now and when you arrive the hotel charges an amount particularly if you select treats and drinks from the bar fridge or order breakfast in your room. If you do not select drinks and nibbles, the money is returned to your credit card once housekeeping checks your room (a few days or a week later). If you enjoy a meal or breakfast in one of the restaurants, you can charge it to your room and it is added to your bill which your credit card will cover.
The hotel reservation desk will explain this procedure either before you arrive or on arrival. Enjoy!