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Quest Carlaw Park

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156 Reviews from our TripAdvisor Community

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Showing 146: English reviews
Kota Kinabalu, Malaysia
Reviewed 12 May 2016

Stayed here on our transit back from Brisbane to Rotorua. Service - We checked in late and it was an interesting procedure to pick up the swipe card from a locked box after talking to manager on phone. Friendly enough on check out though. Location - Very handy location to town and motorway but therein lies the problem. It was...

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Thank MJJC_1982
Auckland
Reviewed 1 May 2016 via mobile

Stayed here as it was a handy location and the Rydges was booked out. It is a modern building, and you will love it if you enjoy showers with poor pressure and pillows that are like paper. The morose front counter staff are worth a special mention, oh and they do forget the late checkout promises they made at the...

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Thank Aklguy
1961KathyG, Manager at Quest Carlaw Park, responded to this review

I am sorry we did not meet your expectations. Thank you for taking the time to let us know where we failed you.

Mount Maunganui, New Zealand
Reviewed 25 April 2016

Quest - what can you say? New and has all the trimmings, as you'd expect from Quest. A bit noisy from the nearby road, they supply earplugs ! . Clean, car parking, café next door, and opposite the office meeting so ticked all the boxes.

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Thank YvonnePapamoa
1961KathyG, Manager at Quest Carlaw Park, responded to this review

It gladdens my heart when you tell us we ticked all the boxes and especially when you mention clean. Thank you so much for taking the time to review us.

Reviewed 7 April 2016

After staying at the Quest Carlaw Park, I do not think I will ever stay at any Quest again. The staff was incredibly rude upon check in and made us move rooms during our stay. The general manager had zero sympathy for their apparent problem and wanted to charge a bond, even though every other hotel just makes it "pend"....

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2Thank Jgatterdam
Santiago de Cuba, Cuba
Reviewed 31 March 2016 via mobile

Modern and comfortable rooms are offered there, in a business district, only a few hundreds mets from Parnell, and 20 mn walk to the City. Kitchenette, bathroom and a comfortable bed made our stay pleasant. The staff provided a very good service too! Polite and efficient. For the joggers, you are at the bottom of Auckland Domain, so quite convenient....

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Thank ClubGGG
1961KathyG, Manager at Quest Carlaw Park, responded to this review

Many thanks for your review of our property. we are delighted you enjoyed your stay and found our services to your liking. We would love to welcome you back to Quest Carlaw Park.

Reviewed 30 March 2016

What you see in the photos is what you get - pleasant, modern accommodation & facilities ... and impressively clean and tidy rooms and public areas. We had a slight glitch with the TV which was fixed in a heartbeat by one of the helpful and friendly staff. Easy access to the (paid) on-site secure parking. Free WIFI was a...

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Thank need4these
1961KathyG, Manager at Quest Carlaw Park, responded to this review

Thanks so much for your very informative review of our property. We are delighted you found all our services and area great. Apologies for the bed, please ask us for a topper pad next time!

Christchurch, New Zealand
Reviewed 14 March 2016

I'm really not sure why this place is so cheap compared to the alternatives. It put me off a bit at first, 'If something seems too good to be true...' but I can say that it was very modern, clean & tidy. Staff seemed very helpful and friendly. It was near the student accommodation and large service station, but other...

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Thank Jonny_8iron
1961KathyG, Manager at Quest Carlaw Park, responded to this review

Thank you for taking the time to review us. We are delighted you called us a "Great Find" We work hard to keep our prices competitive and our rooms in excellent condition. For you to notice we are truly appreciative.

Spokane Valley, Washington
Reviewed 29 February 2016

If you are arriving late, there is a lock box out front with your info.You call and they unlock the box. Don't park in the garage till you get this package or it messes up the parking. They could do a better job of informing on this since parking is sent as an additional cost option.

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Thank mikekarluk
1961KathyG, Manager at Quest Carlaw Park, responded to this review

Thank you for your review and important comments about parking. we have taken this onboard, and now have altered our confirmation letter. We appreciate any feedback to help us improve our service.

Lower Hutt, New Zealand
Reviewed 25 February 2016

Stayed 1 night for a business meeting. Room very clean and had all I needed. Lovely touch were the earplugs as there is a busy road outside, although did not need them. Reception staff very efficient, friendly and helpful. A number of close by restaurants do charge back, including the breakfast place on the ground floor of the building (excellent...

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Thank Rob S
1961KathyG, Manager at Quest Carlaw Park, responded to this review

Thank you for taking the time to review us. We are thrilled you enjoyed your stay with us. I am with you on the omelette!

Omokoroa Beach, New Zealand
Reviewed 21 February 2016

Room was wonderful, comfy big bed, lovely sheets. Very clean and tidy. Everything you need even washer and dryer. Parking you pay extra for. Front desk staff are wonderful. Little noisy during the night due to its central location. They even supply ear plugs in your room though.

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Thank carlene mabey m
1961KathyG, Manager at Quest Carlaw Park, responded to this review

Thank you for taking the time to review our property and your lovely comments. We work very hard and so glad you noticed. We would love to welcome you back to Quest Carlaw Park.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Multilingual Staff
  • Self-Serve Laundry
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
New property in between Auckland CBD & Parnell. Suitable for both Leisure and business travellers. All rooms have full kitchen and laundry facilities. on-site cafe, Italian, Sushi & Japanese Restaurant for your convenience. Walking distance to Museum, Parnell Village, AUckland CBD, University, Vector Arena, ASB Tennis Centre. ... more   less 

Additional Information about Quest Carlaw Park

Address: 15 Nicholls Lane | Carlaw Park, Auckland 1010, New Zealand
Region: New Zealand > North Island > Auckland Region > Auckland
Price Range: RM454 - RM927 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Quest Carlaw Park 4*
Number of rooms: 42
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Also Known As:
Quest Carlaw Park Auckland, New Zealand
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Questions & Answers

Here's what travellers have asked, with answers from Quest Carlaw Park staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We have stayed in studio's, 1 bedroom and 2 bedroom - all are spacious for their class”
nzweekender, 26 Feb 2017 | Read review
“We stayed in room 210 which was nice”
Tuwhare, 17 Dec 2016 | Read review
“Just confirm with the hotel before hand if you are checking in late and they will make all necessary arrangements.”
JamesT387, 24 Nov 2016 | Read review
“Higher up room and towards the back away from the main road if you want to keep sane”
Y4296MCraym, 16 Oct 2016 | Read review
“Ask for a room away from the elevators and away from Stanley Street.”
2XKiwisTauranga, 12 Aug 2016 | Read review
5 of 5