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Hilton Auckland

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1,915 Reviews from our TripAdvisor Community

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Showing 1,780: English reviews
New York City, New York
Level Contributor
73 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 25 December 2015

This is a pretty good/new/modern Hilton as far as the chain is concerned. And the location is good in terms of being on the Harbor, catching ferries to nearby islands, and having good restaurant choices nearby within walking distance. The decor is pleasant and the room relatively comfortable. I stayed here 3 times in one month and these would be... More 

Helpful?
1 Thank GlobalGirlz
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review

Dear GlobalGirlz Thank you for sharing on TripAdvisor. I appreciate your feedback and naturally disappointed to note that your stay on this occasion did not completely meet your expectation. I do apologize for the shortcomings that you experienced at the hotel and your comments have been taken onboard. I am sorry for the inconvenience with cruise ships mooring beside the... More 

Saint Louis, Missouri, United States
Level Contributor
43 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 23 December 2015

Located right on the harbor, lots of bars and restaurants to walk to and great views. If renting a car in Auckland, is kind of a pain to park as you have to go through public parking lot, then valet with the hotel. Wish we could have spent more time there!

Helpful?
Thank Jessi N
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review

Dear Jessi N Thank you for sharing on TripAdvisor and I am glad you enjoyed your time at our waterfront hotel set amidst the stunning Waitemata Harbour at the end of Princes Wharf. May I take this opportunity to wish you a Happy 2016 and we look forward to having you return and stay with us once again the next... More 

Nantwich, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 December 2015

Our first visit to this particular Hilton hotel showed that it is as good as, or possibly better than, all the others around the world where we have stayed. The friendly and very helpful staff on arrival and departure, the reception staff as well as those in the restaurant are a real asset to the hotel. It was a real... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank peterreddish
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review

Dear peterreddish Thank you for sharing your complimentary review on TripAdvisor. It was our pleasure to welcome you to the Hilton Auckland and we are delighted you enjoyed the experience. We hope to see you again on future travels. Best wishes for a Happy New Year 2016. Kind regards, Roger. More 

Bunbury, Australia
Level Contributor
327 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
Reviewed 19 December 2015

This hotel is one of the best in the chain we have stayed at. Great location, fantastic harbour views, great buffet breakfast overlooking the harbour and walking distance onto the city. We have stayed here a few times and never dissappointed.

Helpful?
Thank rwe003
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review

Dear rwe003 Thank you for choosing Hilton Auckland as your preferred accommodations on your travels to Auckland City. We are glad that you keep on coming back to enjoy the fantastic waterfront location and enjoy the experience in true Hilton style. Once again thank you for your loyalty and we look forward to welcoming you back in the future. Kind... More 

Auckland, Auckland, New Zealand
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 18 December 2015 via mobile

The Fish restaurant had excellent food. We were disappointed with the wine service lack of the waiter being available. Very disappointed that they ran out of one of our wine choices. Had to ask the wine waiter to come and top up our wine glasses. We chose this venue expecting much better service.

Helpful?
Thank Stotte
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review

Dear Stotte Thank you for writing a review on TripAdvisor. I am delighted that you enjoyed the cuisine in FISH restaurant, all served with spectacular views of Auckland’s Waitemata Harbour. I am very sorry that the customer service fell short of your expectation on this occasion and it is unfortunate that the restaurant had depleted stocks of your particular choice... More 

Eastbourne
Level Contributor
124 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 18 December 2015

Room felt very claustrophobic particularly when cruise ship pulled up early hours both mornings.Also noisy with the ships tannoy and things being offloaded and loaded on.Would not choose to stay here again.Staff excellent however from concierges to reception and bar staff.Would not book this hotel again as the Sofitel is far more superior for comfort,decor and overall tranquility. Our room... More 

Helpful?
Thank KazzaEastbourne
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review

Dear KazzaEastbourne Thank you for sharing on TripAdvisor. I am sorry that your stay fell short of your expectation on this occasion with a cruise ship docking beside the hotel on both mornings. We certainly do endeavour to inform all of our guests when there will be cruise ships in port so that guests are aware of this prior to... More 

California
Level Contributor
95 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 17 December 2015

Loved everything about this hotel from the friendly, helpful, staff to the quiet, spacious, well appointed room with a gorgeous harbor view, the location, and the great food! This hotel is worth your time and your dime. It certainly was mine!

Helpful?
Thank cwcharacters
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review

Dear cwcharacters Thank you for posting your favourable review on TripAdvisor. We are delighted you enjoyed the hotel and it’s waterfront location set amidst the splendour of Waitemata Harbour. It certainly is a unique city location and we are glad it met your expectation in many ways. Thank you for choosing to stay at Hilton Auckland and we look forward... More 

Denver, Colorado
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 17 December 2015 via mobile

This hotel is right on the pier and very convenient for pre or post cruising. As usual, Hilton provides everything from an electric converter to GuyLian chocolates and bottled water at turn down. They don't have a separate lounge for Hilton Honors members but they do provide the wonderful buffet breakfast and coupons for evening drinks. They will have a... More 

Helpful?
Thank Bonni R
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review

Dear Bonni R Thank you for posting your favourable review on TripAdvisor. It was our absolute pleasure to welcome you to the hotel as a Hilton HHonors traveller and glad to read that you enjoyed the experience in true Hilton style. We look forward to seeing you again on future travels. Kind regards, Roger. More 

Burleigh Heads, Australia
Level Contributor
377 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 165 helpful votes
Reviewed 17 December 2015

Stayed for a conference recently and spent 5 days at the Hilton. Centrally located and walking distance to all the waterfront offers, and the CBD and shopping areas. Comfortable rooms and the food was great. Conference facilities also comfortable and easy to get around. Friendly staff.

Helpful?
Thank Amanda C
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review

Dear AmandaC3 Thank you for reviewing TripAdvisor following your recent stay at Hilton Auckland for a business conference. I am delighted you enjoyed the facilities at the hotel and that the experience met your expectation on this occasion. The hotel certainly does boast an amazing waterfront location in Downtown Auckland and I am glad you took the time to explore... More 

Charlotte, North Carolina
Level Contributor
144 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed 16 December 2015

Get a harbor-front room with balcony. Sit in your room and watch all the activity on the docks and in the harbor! We loved our stay at this hotel. Good room service, and all the quality you expect from a top-rated Hilton Hotel. Excellent staff who worked hard to ensure guests are engaged and their needs facilitated. We will definitely... More 

Helpful?
Thank travelj60
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review

Dear travelj60 Thank you for posting a review of your experience at Hilton Auckland following your recent stay with us. It is great to read that you enjoyed our waterfront hotel, especially the fantastic Harbour Views on display! I am delighted you took the time to relax and we look forward to welcoming you back on your next visit to... More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Hilton Auckland sits on the iconic Princes Wharf 300 meters out into the Waitemata Harbour. Enjoy views over the city or past the harbour to the Hauraki Gulf. Take a trip from the nearby Ferry terminal or enjoy the fun at the nearby Viaduct or Britomart precincts. Whether for business or leisure, Hilton Auckland is ideally located on the vibrant Auckland waterfront. ... more   less 

Additional Information about Hilton Auckland

Address: 147 Quay Street | Princes Wharf, Auckland 1010, New Zealand
Region: New Zealand > North Island > Auckland Region > Auckland
Price Range: RM1,116 - RM3,196 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Auckland 5*
Number of rooms: 165
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Booking.com, Cancelon, Priceline, Orbitz, Hotels.com, Travelocity, Agoda, Odigeo and Jetsetter so you can book your Hilton Auckland reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Auckland Hotel Auckland Central
Auckland Hilton
Hilton Auckland New Zealand
Hotel Style:
#4 Luxury Hotel in Auckland
#7 Business Hotel in Auckland
#8 Family Hotel in Auckland
#9 Romantic Hotel in Auckland
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Auckland staff and other travellers.
17 questions
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San Francisco, California
5 months ago
Abu Dhabi, United Arab Emirates
over a year ago
1 month ago
2 months ago
Easley, South Carolina
2 months ago

See all questions (17)

Questions? Get answers from Hilton Auckland staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for sea-views”
 of 5 bubbles rohitg108, 3 Dec 2016 | Read review
“Get a room with view of the ocean.”
 of 5 bubbles postrawb, 2 Dec 2016 | Read review
“Take the room with sea view. I think mine was 206 with terrace and next room had huge terrace. Take a look at the hotel map.”
 of 5 bubbles Anna_z2906, 27 Nov 2016 | Read review
“Request a water view if possible”
 of 5 bubbles Elizabeth531, 17 Nov 2016 | Read review
“Please, if you can, get a room with a view of the harbour”
 of 5 bubbles Shellfire, 14 Nov 2016 | Read review
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