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Grand Mercure Auckland

211 reviews
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Traveller (135)
Room & Suite (62)
Dining (37)
Overview
  • Excellent49%
  • Very good42%
  • Average5%
  • Poor3%
  • Terrible1%
Travellers talk about
“top floor”(19 reviews)
“vue restaurant”(4 reviews)
“customs street”(5 reviews)
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
4.0 Star Hotel
All hotel details
Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (211)Write a Review
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91
76
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Show reviews that mention
All reviewstop floorvue restaurantcustoms streetamazing views of the harbourroom attendantshaving kitsky busonline checkcardio equipmenteasy access to shopsstrategic locationskybus stopan overnight flightvalet parking servicethe hotel is perfectly locatedgreat breakfast buffetqueen street
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1 - 5 of 185 reviews
Reviewed yesterday

Prime location to discover Auckland that's for sure...close to everything like Queens street and the shops, the ferry terminal, sky tower etc.... this modern look and design hotel is nice to stay few days and visit this city. Classic modern rooms and suites but practical...More

Thank arnaud v
Reviewed 3 days ago

Very beautiful hotel near the quay in Auckland, we had lovely view over the city (I assume that the harbour view would have been even better). Breakfast and dinner can be had on the top floor with a great view, but breakfast is quite expensive....More

Thank woflmao
Reviewed 5 days ago via mobile

Today arrived at 8:00 and reserved a junior suite with the early check in at 8:00 for 120NZD but we are still waiting for the room, terrible communication between reservations and front desk. Terrible experience after a 14 hr flight from LAX

1  Thank Juan-F-Patron
Reviewed 5 days ago via mobile

We stayed at the Grand Mercure in Auckland for two nights and enjoyed our stay. The hotel had kindly upgraded our room which was comfortable and ok sized for a city centre hotel. Bed was comfortable and the room very clean. The location, right in...More

Thank Chris A
Response from Mercure A, Guest Relations Manager at Grand Mercure AucklandResponded 4 days ago

Dear Chris, Thank you very much for taking the time to share your experience on TripAdvisor! I am very glad to read that you enjoyed your room,the very comfortable bed and in particularly the Happy Hour served in Attica Bar. Thank you for highlighting as...More

Reviewed 6 days ago

My father and step-mother stayed here this week. It was my step-mother’s birthday so I contacted the hotel via email to ask how I could organise the delivery of a bottle of champagne to their room. Moira Kapua (Reservations Agent) contacted me swiftly to provide...More

Thank MB3691
Response from Mercure A, Guest Relations Manager at Grand Mercure AucklandResponded 5 days ago

Dear MB3691, You have made mine and Moira day! Thank you very much for awarding us with this five star review and for taking the time to share your experience.It was truly a pleasure to help you to make your step-mother birthday as special as...More

View more reviews
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12345637
About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Restaurant
Room Service
Bar/Lounge
Fitness Centre with Gym / Workout Room
Free Internet
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Details
Price range
US$135 - US$378 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Luxury Hotel in Auckland Central
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$135 - US$378 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Luxury Hotel in Auckland Central
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (135)
Room & Suite (62)
Dining (37)
Business Centre & Event Rooms (2)
Family and Play Areas (1)
Questions & Answers
Ask a question
Sameera G
6 December 2017|
AnswerShow all 4 answers
Response from Chowbins | Reviewed this property |
I didn't have a harbour view and hadn't realised how good it was until I went to the top floor restaurant for breakfast! The best thing to do is request a room with the view when booking, can't see the room rate being that... More
1
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HuntSAH
15 November 2017|
AnswerShow all 7 answers
Response from alang684 | Reviewed this property |
It's 5 to 10 minutes walk to sky tower and less than 5 minutes to the water front. However there are a lot of road works going on in Auckland at the moment for the new metro system so some streets have barriers up. The hop... More
1
Vote
Permanent_Tourists
30 September 2017|
AnswerShow all 6 answers
Response from anneaR7676VF | Reviewed this property |
No there is not an executive lounge. The bar on the top floor has great views over Auckland harbour and is a flat walk, short to the main shops and ferries'
2
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123456
Room Tips
"City hub request as high of a floor as possible to enjoy the best views."
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"Queen double is small."
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"A room positioned away from the elevators may offer more peace and quiet."
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"Ask for room away from the building works on Queen Street and go higher up as you can hear late nighters on..."
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