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Mercure Auckland

Hotels.comUS$103*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
US$214*
US$103*
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US$106*
US$105*
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Mercure Auckland
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2,599 Reviews from our TripAdvisor Community

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Showing 2,355: English reviews
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Reviewed 2 days ago NEW

For a hotel with this many stars I am baffled at Mercure's communication. The booking was made in part to celebrate my mothers "big" birthday. In one word - ruined. We were not told of the scheduled power outage in the middle of the night. As my father requires a medical device thats needs electricity this power outage caused unnecessary...

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Helpful?
Thank Anson H
Wellington
Reviewed 3 days ago NEW

Recently refurbished room with a nice contemporary decor and a comfortable bed made for a pleasant stay. Remarkably quiet given its location. Lots of USB charging points, great quality TV picture and WiFi/internet speed is reasonable (slows down at peak times when it gets congested). Staff are attentive and helpful.

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Helpful?
Thank floydbloke
North Yorkshire, United Kingdom
Reviewed 6 days ago NEWvia mobile

I was expecting much better, the room wasn't as advertised. Bathroom was out of date, room was out of date and not very clean around the edges. I wouldn't stay here again, would rather pay more and stay at Hilton. Auckland however was great.

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Helpful?
Thank jackhZ9807TC
Mercure A, General Manager at Mercure Auckland, responded to this review

Dear jackhZ9807TC, Thank you for your review, I would like to know when you stayed as the hotel has been fully refurbished with the last rooms just being completed now. Any old rooms where taken off line in October. We hope that you retrurn in the near future to see our new product. Kind Regards Zac Lumsden

Sydney, Australia
Reviewed 6 days ago NEW

A trip to Auckland for four days of work - I had not been to Auckland for 7 years. I arrived on Sunday and was very pleased with the downtown location of the hotel. The downtown Quay district is great with the abundance of cafes and bars. Gym at the hotel was a bit cramped but overall the hotel was...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank MTHeaney
Mercure A, General Manager at Mercure Auckland, responded to this review

Dear MTHeaney, Thank you for your review, great to hear that you enjoyed Auckland and explored the amazing dining prescient around the hotel. We look forward to welcoming you back in the near future Regards Zac Lumsden

Sydney, Australia
Reviewed 6 days ago NEWvia mobile

Stay here if you just need a bed!! The staff are surprisingly untrained for an Accor hotel, restaurant service, room service, even the valet service were all absolute fiasco's, no internal communication, the staff even faked being the duty manager when I asked to speak with him.... you've been warned, spend your money somewhere else!!!

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Helpful?
2Thank justjosh9
Mercure A, General Manager at Mercure Auckland, responded to this review

Dear justjosh9, Thank you for your review, Disappointing to hear that you never found and internal communication. The beautiful compendium box on the desk has all information that you have listed inside it so the hotel room does not look like a information centre. Very disappointing to hear that you believe the duty managers and fake as they have all...

Hamilton Island, Australia
Reviewed 6 days ago NEW

Amazing service we arrived early and room was not ready. We were given vouchers to go the bar for complimentary drinks. Amazing view from our room of the water front. Room was very clean and modern with nice complementary extras. So convenient to transport and restaurants just a short walk. Highly recomend staying here, staff so friendly and obliging. Some...

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Helpful?
Thank Sheryl C
Mercure A, General Manager at Mercure Auckland, responded to this review

Dear Sheryl C, Thank you for your lovely review, I will pass this onto the team as they will be very proud. We look forward to welcoming you back to the hotel in the near future. Kind Regards, Zac Lumsden

Reviewed 1 week ago

I stayed last week while attending a trade show at the Cloud. The location was great, easy walking distance to the Cloud and waterfront restaurants. The room and bathroom was more spacious than I expected for a standard room. The breakfast is what you expect from a hotel - good variety, good quality and pricey. I woudl stay here again.

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Helpful?
1Thank 99tamsinw
Mercure A, General Manager at Mercure Auckland, responded to this review

Dear 99tamsinw, Thank you for the very kind review, our location is fantasic for anyone doing business in the CBD or waterfront. I hope that you enjoyed our new product and we hope to welcome you back again soon. Kind Regards, Zac Lumsden

Melbourne, Australia
Reviewed 2 weeks ago

Review collected in partnership with Mercure Hotels
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Helpful?
Thank Judy W
Mercure A, General Manager at Mercure Auckland, responded to this review

Phnom Penh, Cambodia
Reviewed 2 weeks ago

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Jennifer b
Mercure A, General Manager at Mercure Auckland, responded to this review

Palmerston North, New Zealand
Reviewed 2 weeks ago

Really enjoyed staying here. Excellent central location for getting to Queen's wharf during the master's games. Very friendly, polite and helpful staff. Beautiful views from the 11th floor down to the harbour. Rooms - bedroom and bathroom - were clean and pleasant.

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Helpful?
Thank tsubasani237
Mercure A, General Manager at Mercure Auckland, responded to this review

Dear tsubasani237, Thank you for taking the time to post a positive review, I will ensure the staff are aware of your kind words regarding their performance. Kind Regards, Zac Lumsden

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Vue Restaurant
Vue Restaurant
Cuisines: European, New Zealand, International
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
Overlooking the picturesque Waitemata Harbour in the heart of Auckland city and located adjacent to Britomart transport centre, the hotel is an easy walk to the waterfront and the best shopping, restaurant and nightlife districts in Auckland. Mercure Hotel Auckland has conference facilities for up to 300 delegates, the Vertigo Restaurant and Bar located on the top floor offering magnificent views of the city and harbour as well as a gym and valet parking. All rooms come with broadband Internet access. ... more   less 

Additional Information about Mercure Auckland

Address: 8 Customs Street, Auckland 1001, New Zealand
Region: New Zealand > North Island > Auckland Region > Auckland
Price Range: RM509 - RM1,051 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Auckland 4*
Number of rooms: 189
Reservation Options:
TripAdvisor is proud to partner with ACCOR, Expedia, Orbitz, Travelocity, Hotwire, Hotels.com, Booking.com, Agoda, Priceline, Cancelon, TripOnline SA, HotelQuickly and HRS so you can book your Mercure Auckland reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Auckland Hotel Auckland Central
Accor Hotel Auckland
Mercure Auckland New Zealand
Hotel Style:
#26 Luxury Hotel in Auckland
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Auckland staff and other travellers.
13 questions
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Questions? Get answers from Mercure Auckland staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try room 1016 tenth floor amazing views”
829sherylc, 17 May 2017 | Read review
“The hotel was renovating when we stayed, we did have a few issues but the reason for our score of excellence is the way staff & management handle us, We would recommend this hotel to anyone, the Location to the port is excellent,the view from the restaurant is great, and rooms, even though a little small are excellently appointed, and all the little extras to a nail file!!”
661judyw, 8 May 2017 | Read review
“Our room was 11th floor and facing the harbour, which afforded amazing views.”
tsubasani237, 7 May 2017 | Read review
“Higher waterside will get a good view”
Ddkdave, 2 May 2017 | Read review
“We were on the 9th floor with a great view”
BarbaraB693, 27 Apr 2017 | Read review
5 of 5
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US$103* /night
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Prices are for 1 room, 2 adults
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