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Quality Hotel @ The Ambassador

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Quality Hotel @ The Ambassador
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192 Reviews from our TripAdvisor Community

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Showing 187: English reviews
Melbourne, Australia
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 3 weeks ago

The 'hotel' was well located beside a PaknSave and was only a 500-800m walk into town. However the room was very dated and the decor needs a desperate upgrade. Couch was worn and beds were basic and uncomfortable. The room beside us had a very loud group in it who were yelling to all hours and despite reports to management... More 

Helpful?
Thank theatreguy2012
Ambassador_Team, Front Office Manager at Quality Hotel @ The Ambassador, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

1 review
Reviewed 5 weeks ago via mobile

Booked this place on line, the rooms looked great in pictures but the room we got was nothing like the pictures!! Very dated and not to my standard of cleanliness! The bathroom needed a good scrub & the windows and sills were grubby!

Helpful?
Thank Tasha C
Ambassador_Team, Front Office Manager at Quality Hotel @ The Ambassador, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Tauranga, New Zealand
Level Contributor
5 reviews
3 hotel reviews
Reviewed 24 October 2016

Certainly on the 'budget ' side of accommodation when it comes to the standard rooms. Some rooms have had an upgrade but those that haven't are well overdue for a 'birthday'. Rooms totally lacking in additional touches ( obviously not designed as an ' eat in' motel as there are no eating, crockery items apart from cups and glasses) Rooms... More 

Helpful?
Thank Sutton58
Ambassador_Team, Director of Sales at Quality Hotel @ The Ambassador, responded to this review

Thank you very much for your review, we really appreciate your feedback. We truly apologise for the bad experience you had when you stayed with us recently and are grateful for you bringing it to our attention so we can quickly work to ensure this doesn’t occur again. More 

Level Contributor
6 reviews
Reviewed 23 October 2016 via mobile

Room was dated and tired looking, but the beds were exceptional. Hotel offered nice breakfast at cost. WiFi access to the room which was great for our business needs. All in all it met our needs and was a reasonable cost for 3 persons

Helpful?
Thank Poihakena P
Ambassador_Team, Guest Relations Manager at Quality Hotel @ The Ambassador, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Whakatane, Bay of Plenty, New Zealand
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 October 2016

Would look for better value or maybe go for retro larger rooms. The Bartender was nice, others seemed like they didn't want to be interrupted by patrons who were wanting to check in or ask questions .

Helpful?
Thank Toni B
Ambassador_Team, Guest Relations Manager at Quality Hotel @ The Ambassador, responded to this review

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. More 

Orchard Road, Singapore
Level Contributor
75 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 22 August 2016 via mobile

$139 for a family room. Met the basic criteria. Great location in Hamilton. However do not expect an inch more than basic. Given the choice I would not stay here again. Only chosen due to the brand & location but it is clear that this hotel has been acquired more than build in the name of this brand. Following are... More 

Helpful?
Thank Darknight1522
Ambassador_Team, Front Office Manager at Quality Hotel @ The Ambassador, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Whakatane, New Zealand
Level Contributor
8 reviews
4 hotel reviews
Reviewed 15 August 2016 via mobile

Big smiles with great customer services. Not a bad price for a family of four. The hotel room we stayed in was overlooking the pool area and courtyard. Clean, tidy and warm the room had convenient facilities for tea and coffee with a small but adequate bathroom that had a bath, shower and toilet. Centrally located near the city, this... More 

Helpful?
Thank Ahuapai
Ambassador_Team, Guest Relations Manager at Quality Hotel @ The Ambassador, responded to this review

Thank you very much for your review, our team really appreciate your feedback and work hard to constantly increase the quality of our guest’s experiences. We are currently working hard to resolve the issues that guests are experiencing in regards to WiFi and apologise for the inconvenience. We are very happy that you enjoyed your stay and look forward to... More 

Auckland Region, New Zealand
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 3 August 2016

The rooms were clean and tidy. The spa was too cold for me but the kids had a great time specially with the terrible weather we had. The room was nice and warm. The bed was comfortable. Would definitely go back again.

Helpful?
Thank Oeht
Ambassador_Team, Guest Relations Manager at Quality Hotel @ The Ambassador, responded to this review

Thank you very much for your review, our team really appreciate your feedback We are very happy that you enjoyed your stay and look forward to seeing you return in the future. More 

Auckland Region, New Zealand
Level Contributor
11 reviews
Reviewed 1 August 2016

I had a nice room overlooking the pool although the weather was certainly not conducive to swimming - mid Winter, windy, wet & cold. The room was well appointed, sparkling clean, but with basic facilities. Would have been good to have a microwave and the bathrooms could do with a bit of modernising. Very comfortable bed and chair with footstool... More 

Helpful?
Thank BevyR
Ambassador_Team, Guest Relations Manager at Quality Hotel @ The Ambassador, responded to this review

Thank you very much for your review, our team really appreciate your feedback and work hard to constantly increase the quality of our guest’s experiences. We are very happy that you enjoyed your stay and look forward to seeing you return in the future. More 

Hamilton, New Zealand
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 27 July 2016

I recently stayed here. My room was spacious with clean and comfortable sheets. I loved having a long, hot bath and watched SKY for hours. I did not eat in the restaurant as there were nothing for vegans. I think there was only vegetarian meal , which I found quite disappointing. Although the repectionist quicky suggested a vegan restaurant for... More 

Helpful?
Thank fairyLondon_Uk
Ambassador_Team, Guest Relations Manager at Quality Hotel @ The Ambassador, responded to this review

Thank you very much for your review, our team really appreciate your feedback and work hard to constantly increase the quality of our guest’s experiences. We are very happy that you enjoyed your stay and look forward to seeing you return in the future. More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Pool
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Laundry Service
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Central to Hamilton Events and Entertainment.Located in the heart of the city amidst shopping, entertainment and the CBD, Quality Hotel at The Ambassador is within short walking distance to Waikato stadium, Claudelands Event Centre, Seddon Park cricket grounds and only 20 minutes from Hamilton International Airport.Relax in one of 51 guestrooms and suites, cool off in the pool, enjoy a wine in the house bar or dine in Retrospect, the family friendly restaurant with fresh seasonal cuisine. The Quality Hotel at The Ambassador is the ultimate location for the corporate traveler to large sporting or tour groups looking for that iconic touch. ... more   less 

Additional Information about Quality Hotel @ The Ambassador

Address: 86 Ulster Street | Whitiora, Hamilton 3240, New Zealand (Formerly The Ambassador Motel)
Region: New Zealand > North Island > Waikato Region > Hamilton
Price Range: RM354 - RM496 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Quality Hotel @ The Ambassador 3.5*
Number of rooms: 51
Reservation Options:
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Also Known As:
Quality Inn Hamilton
Hotel Style:
#5 Business Hotel in Hamilton
#9 Romantic Hotel in Hamilton
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Questions & Answers

Questions? Get answers from Quality Hotel @ The Ambassador staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book directly with the establishment, get a better room. .Request a room facing away from the roading intersection”
 of 5 bubbles Sutton58, 24 Oct 2016 | Read review
“Hotel rooms overpriced for basic room.”
 of 5 bubbles ToniB165, 1 Oct 2016 | Read review
“easy access to CBD”
 of 5 bubbles fairyLondon_Uk, 26 Jul 2016 | Read review
“Ask for a room with air conditioning during the summer.”
  • View from our room. No AC and that fan didn't help too much.
 of 5 bubbles katiesP6263QW, 14 Jul 2016 | Read review
“Free internet was the only bonus”
 of 5 bubbles Jackie771, 28 May 2016 | Read review
5 of 5
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