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The County Hotel Napier

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950 Reviews from our TripAdvisor Community

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Showing 928: English reviews
Reviewed 26 September 2016 via mobile

Lovely room..left us a gift of sweets to start our time...complimentary port in the evening..Easy walk to good restaurants and city center... It contains a beautiful library and Art Deco feel. Make sure upon leaving for the night that you can swipe back on... Our card did not work and we were lucky someone was available by phone to let...

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Helpful?
Thank LisaAnn D
ChristopherNapier, Manager at The County Hotel Napier, responded to this review

Dear LisaAnn D It is wonderful to hear that you got out and about and experienced what this fantastic hotel and region has to offer. It makes it really worth while when get the most out of your stay! That's really great to hear and I'm really glad our staff were there to help when you needed it. Thank you...

Montclair, New Jersey
Reviewed 25 September 2016

Classic traditional hotel right in the heart of Napier. Perfect for beach, cafe's and exploring the Art Deco heritage. Food was fantastic. However the crowning glory was the staff who went above and beyond to make sure I had what I needed. My only criticism as I was on a business trip was that the internet connection needs an upgrade....

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Helpful?
Thank craighanna
ChristopherNapier, Manager at The County Hotel Napier, responded to this review

Dear craighanna Thank you so much for your kind comments, we are always happy here to go above and beyond for our wonderful guests. I apologize about our internet, we have since invested further technology to make the internet service perfect. We look forward to you staying with us again.

Northern CA
Reviewed 24 September 2016 via mobile

First of all, A++++ for the staff! The hospitality is phenomenal - the staff personally showed us to our room and even personally helped us fix our heater. I forgot her name, but the breakfast host was super warm and welcoming! They also confirmed our bike tour for the next day, never had we had so much personal attention before!...

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Helpful?
Thank jolee165
ChristopherNapier, Manager at The County Hotel Napier, responded to this review

Dear Jolee165, We are very pleased we could change your opinion on specific decor hotels. We love this building as it has a lot of character. It's fantastic to hear you were looked after so well, we really appreciate you taking the time to let us know. Thank you again for staying with us, we look forward to seeing you...

Brisbane, Australia
Reviewed 24 September 2016 via mobile

Well appointed hotel in the centre of a number major restaurants of Napier. Lovely staff who were happy and helpful greeted us in arrival and after some confusion around the name of our booking we were checked in. The rooms appear to be old offices converted into individual lockable rooms with a B&B feel about the hotel. Parking is available...

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Helpful?
Thank Pete M
ChristopherNapier, Manager at The County Hotel Napier, responded to this review

Dear Peter M, It's lovely to hear you enjoyed the charm and comfort of our hotel. We pride ourselves on the decor and friendly staff. We really appreciate your feedback. Next time you stay with us we look forward to seeing you and our apologies for the Wifi disruption. Kindest regards,

Adelaide, Australia
Reviewed 21 September 2016 via mobile

A wonderful building, and a nice hotel. But not 5 star! The room was nicely decorated and the staff were always lovely, but our stay was affected by a few negative points: Parking is not free, which it states on this page. Wifi didn't work. Very noisy - could hear people in rooms on either side talking, and an incredible...

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Helpful?
Thank hczeyn
Masterton, New Zealand
Reviewed 19 September 2016

Great location, great service and great history. The bar and restaurant (excellent breakfasts) are superb and the complimentary port in the old library is a great way to finish the night. The staff and owner really go out of their way to make you feel welcome.

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Helpful?
Thank _simon_irving
ChristopherNapier, Manager at The County Hotel Napier, responded to this review

Dear Simon Irving That's fantastic to hear you enjoyed the great things that this hotel prides itself on! We look forward to welcoming you again in the future!

Reviewed 17 September 2016 via mobile

We stayed at the County for two nights and were very happy with our stay there. The minute we walked in the staff were very friendly, even going so far as to haul our heavy cases up a few flights of stairs. The décor of the room was gorgeous, and the room itself was spacious and comfortable....I've never had a...

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Helpful?
Thank Stephen S
ChristopherNapier, Manager at The County Hotel Napier, responded to this review

Dear Stephen S I am so pleased you loved your stay with us and enjoyed the gorgeous detail and decoration of our hotel. We were more than happy to help you with your cases however next time we will definitely wait for the lift. It was a funny occurrence and I thank you for having such a great attitude after...

Brisbane, Australia
Reviewed 17 September 2016

Our stay at the County Hotel was terrific and very enjoyable. Close to restaurants, shops and the beach this is well located. Around the corner is the Art Deco Centre Napier where all things Art Deco rule. The restaurant serves a terrific breakfast and the meals are also very, very good. The bar is snug and cosy with an excellent...

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Helpful?
Thank Monique B
ChristopherNapier, Manager at The County Hotel Napier, responded to this review

Dear Monique B We love that you really got amongst what our wonderful hotel has to offer! Your comments are really special and make everyone who works here so happy that you appreciated the attention to detail that we put in to make your stay the best it possibly can be. Thank you so much on behalf of everyone here...

Brisbane, Australia
Reviewed 10 September 2016

We stayed here towards the end of our trip around the North Island, and absolutely loved this hotel. Very friendly staff, and great amenities. The food at the Wine street restaurant was beautiful! If we are ever back in Napier we will definitely stay here again.

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Helpful?
1Thank mattyt600
ChristopherNapier, Manager at The County Hotel Napier, responded to this review

Dear mattyt600 It was a pleasure welcoming you to our hotel, what a great way for you to end your trip round the North Island with a little bit of luxury! I am also thrilled you took the opportunity to dine with us at the Wine Street Restaurant, where you are guaranteed a delicious meal with friendly service. The whole...

New York City, New York
Reviewed 9 September 2016 via mobile

This vintage inn looks charming on the outside. It is centrally located, and walking distance to excellent bars, restaurants and waterfront. The room is underwhelming. When you walk into the room, the first reaction is dated and a bit worn. It's llike walking into your grandma's spare room. The shower, fixtures and furnishings need to be updated. The bar onsite...

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Helpful?
Thank johmyu

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Wine Street
Wine Street
Cuisines: European, New Zealand
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Winner of the Art Deco Supreme Award. The owners of Napier's County Hotel wished to combine the qualities and ambience of some of the finest hotels in the world. They have achieved this by incorporating fine service, fine dining and luxurious accommodation in line with 1930's Art Deco characteristics of Napier. The County Hotel is situated in the centre of Napier which is considered to be the 'Art Deco Capital of the South Pacific' and has captivated the emotions and senses of countless admirers. Originally built for the Hawke's Bay County Council in 1909, The County Hotel is one of only two significant buildings to have survived the massive 1931 earthquake. Faithfully refurbished as a boutique hotel, the County Hotel now stands as Napier's premier Hotel. The hotel is home to an extremely popular, multi award winning Wine Street Restaurant, the superb Churchill's Champagne Lounge, an intimate library, well-appointed function areas, conference facilities and eighteen luxurious guest rooms and offer a variety of accommodation packages. Come and enjoy this architectural masterpiece with its atmosphere of conventional luxury and allow yourself to be pampered by the attentive service of our devoted staff. ... more   less 

Additional Information about The County Hotel Napier

Address: 12 Browning Street | Hawkes Bay, Napier 4015, New Zealand
Region: New Zealand > North Island > Hawke's Bay Region > Napier
Price Range: RM540 - RM1,082 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The County Hotel Napier 5*
Number of rooms: 18
Reservation Options:
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Also Known As:
County Hotel Napier
Hotel Style:
#2 Luxury Hotel in Napier
#16 Romantic Hotel in Napier
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Questions & Answers

Here's what travellers have asked, with answers from The County Hotel Napier staff and other travellers.
2 questions
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San Francisco
7 months ago
Melbourne, Victoria, Australia
over a year ago

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Questions? Get answers from The County Hotel Napier staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Just check which room you will be staying in as there are quite a few different ones to choose from!”
 of 5 bubbles lynnette2017, 18 Mar 2017 | Read review
“Our good sized room on (I think ) the second floor was on the side so had no particular view but was quite quiet.”
 of 5 bubbles jrcjo, 16 Mar 2017 | Read review
“Rooms on upper floors are, we were told, quieter.”
 of 5 bubbles michaelnW1133CZ, 13 Mar 2017 | Read review
“Gorgeous rooms to which you require, spacious and extremely comfortable, your choice of a room with a balcony or not.”
 of 5 bubbles Fionahead, 5 Mar 2017 | Read review
“Corner unit allowed for cross-flow of air through windows when AC not desired”
 of 5 bubbles gtrippers, 27 Feb 2017 | Read review
5 of 5