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Carpets need to be ripped out and replaced as they were stained. No sink in the kitchen, had to use the little bathroom sink the clean cups & plates. Walls had marks on them. Queen bed sheet had a questionable mark on it. Sofa bed...More
Response from LRH-Team, Front Office Manager at Lake Rotorua HotelResponded 3 weeks ago
Thank you for the feedback. Carpets have been our most noticeable issue, which is the hotels priority to have replaced. Regarding the sheets we have informed our suppliers about the feedback we get and will get them resolved.
We were two couples sharing a two bedroom unit. One room only has twin beds and a bedside table attached to wall in between, but we swung the beds around and got a double bed that way. Not ideal but manageable.
Floors were dirty, desperately...More
Response from LRH-Team, Front Office Manager at Lake Rotorua HotelResponded yesterday
Hi Swiwi girl,
Firstly, thank you for the feedback as it always helps us improve. Our two-bedroom unit is advertised on all booking platforms the same that we have 1 Queen bed in one room and 2 single beds in the other and it suited...More
Needed a no-frills place to stay in Rotorua. Chose Lake Rotorua Hotel because of its decent value for the money. Comfortable bed and good water pressure in the shower. Other than that, the room could use a good cleaning. Walls are thing; we could hear...More
1 Thank Mike A
Response from LRH-Team, Front Office Manager at Lake Rotorua HotelResponded 13 September 2017
Dear Guest, Thank you for taking the time to review your recent stay with us. We look forward to welcome you in near future.
Booked this hotel last minute and thought the price was excellent considering location and facilities. Very friendly staff at check in, even allowed early check in as room was ready, with no additional charge. Nice room, very spacious. Pools d spa were great also. Only...More
1 Thank Shellie M
Response from LRH-Team, Assistant Manager at Lake Rotorua HotelResponded 28 August 2017
Dear Shellie, Thank you for lovely feedback. We are delighted to know that you really liked our services & location. Hoping to see you again in near future.
Very friendly helpful staff . Comfortable room surprisingly quite considering on a busy road , we had originally been given a room on the main road, I requested a move and that was no trouble . The bed was comfortable. Good Value for what we...More
2 Thank Lee L
Response from LRH-Team, Assistant Manager at Lake Rotorua HotelResponded 15 August 2017
Dear Lee, thank you very much for your recent stay at our Hotel, we are delighted to know you really liked our location and service. Also, your concern has been noted. We do organise cleaning schedule on regular basis due to our light coloured carpets....More
US$79 - US$159 (Based on Average Rates for a Standard Room)
#22 Spa Hotel in Rotorua
#33 Luxury Hotel in Rotorua
Non-Smoking Rooms ,
Number of rooms
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