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Rotorua Thermal Holiday Park

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Rotorua Thermal Holiday Park
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255 Reviews from our TripAdvisor Community

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Showing 239: English reviews
Adelaide, Australia
Reviewed 23 November 2016

Everything about this place surprised us. The people...wow...they were all gorgeous! So super friendly and helpful. NOTHING was too much trouble. They went the extra mile..mile after mile! Our dear little 'log cabin' was not the newest, poshest, roomiest, modernest, luxuriant but we LOVED it. We had friendly cats and chickens come to the door each day to visit. The...

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Helpful?
Thank Caz G
Rotorua T, Front Office Manager at Rotorua Thermal Holiday Park, responded to this review

Wow - thank you very much for your wonderful review, that has made our day to hear such fabulous comments as we have worked very hard to upgrade our holiday park as much as possible over our winter months ready for the summer. This is only the start of a long "to do" list but it is very endearing to...

Hamilton, New Zealand
Reviewed 7 November 2016

The cabins were separate, giving a little privacy, but the interior was very small. There was no way two people could get into the bathroom/toilet. Our unit could sleep up to 7 people but they would hardly all get into the lounge/kitchen. We did not expect top quality accommodation but thought the units were a bit over priced for the...

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Helpful?
Thank Ross G
Rotorua T, Front Office Manager at Rotorua Thermal Holiday Park, responded to this review

Thank you for your review and we appreciate the response. Apologies you found your accommodation not to standard and slightly cramped. We are endeavouring over the coming winter months (once our crazy summer time has passed) to continue our upgrades in our holiday park so our guests continue to enjoy their visit, whatever type of accommodation they require. If you...

NZ
Reviewed 16 October 2016

Have stayed here several times and utilised both the camping grounds, kitchen, laundry, log cabins & log cabin with ensuites. this time stayed in the self contained unit. Up on the hill above away from the rest of the park, so privacy and noise is really good. Parking straight outside. Plenty of room when you walk in with dining, fully...

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Helpful?
Thank JJnzNz
Rotorua T, Front Office Manager at Rotorua Thermal Holiday Park, responded to this review

Thank you SO much for your wonderful response, we love to hear positive reviews such as the one you have just posted :)! We are working extremely hard to upgrade our Holiday Park so it certainly makes our day when we read such lovely comments - when you make your next booking please ask for myself (Customer Services Team Leader)...

Canberra, Australia
Reviewed 9 October 2016 via mobile

Our ensuite cabin was an excellent price and very clean. Check in and out was a breeze, even outside of business hours. Reception staff were friendly and it was very easy to find our cabin and other park facilities. Only down side was that we were woken fairly early by wood chopping and other banging noises close to our cabin.

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Helpful?
Thank Jay_6592
Rotorua T, Front Office Manager at Rotorua Thermal Holiday Park, responded to this review

Thank you for your positive response and we appreciate the feedback. We are working extremely hard to make extensive upgrades to our Holiday Park so apologies for the early noises - on the upside our new cabins are looking amazing. Large rows of trees have been removed to make way for more sunlight into our rooms and our new motel...

Gold Coast, Australia
Reviewed 3 October 2016 via mobile

We booked a powered site online, when we arrived in the dark the reception was closed and they provided us with our check in information and site number in their after hours mailbox. We drove to our site to find that it was not powered despite paying the extra for a powered site and all our paperwork that was left...

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Helpful?
Thank Ausyani
Rotorua T, Front Office Manager at Rotorua Thermal Holiday Park, responded to this review

Thank you for your response and we appreciate the feedback - you were allocated a powered site PS016, the power to this site is in the hedge - apologies if you missed this. There is an after hours number on our front door which we advise guests to use if they have a problem - we could have plugged you...

Reviewed 2 October 2016 via mobile

We stayed here for 2 nights and the location couldn't be better. You could ride to the MTB tracks but there was roadworks so it was a bit too dangerous to do at the moment. We paid a bit extra for our own ensuite room E10 and it was in a great spot it was right on the end of...

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Helpful?
Thank Ilovetottavel
Rotorua T, Front Office Manager at Rotorua Thermal Holiday Park, responded to this review

Thank you for your response and we appreciate the positive feedback. Apologies if you found your bed uncomfortable, we are expecting delivery of new beds shortly to help rectify this. Sorry to hear that the hot water ran out after only one shower, this should not have happened and this has been reported to our maintenance department to ensure this...

Caloundra, Australia
Reviewed 21 September 2016

Stayed Monday 5th September for one night. We booked a powered site for a campervan. The park is a bit of a mess with no proper roads and bare grass everywhere. The toilet/showers should be pulled down, as we had the campervan we used our own shower/toilet. We did some washing in the laundry and the dryer was useless after...

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1Thank Michael-4551
Rotorua T, Front Office Manager at Rotorua Thermal Holiday Park, responded to this review

Thank you for your response and we appreciate the feedback - sorry you found the amenities not acceptable. Our Holiday Park is under major renovations - two large rows of trees have been cut down, 8 large rooms by our thermal pools are under reconstruction and new roofs are about to go on our covered in walkway down in our...

Levin, New Zealand
Reviewed 21 September 2016

Stayed here for 3 nights. Staff very friendly. I felt the camp was a little run down and tired. We stayed in a 2 bedroom flat thing. It was fine, had the essentials, shower was terrible though. no pressure. The hot pools weren't hot enough and needed more regular cleaning. good value for money though if you're just looking for...

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Helpful?
Thank lilb044
Rotorua T, Front Office Manager at Rotorua Thermal Holiday Park, responded to this review

Thank you for your response and we appreciate the feedback - our Holiday Park is under extensive renovations and we are trying hard to upgrade a number of our units before our summer period arrives. Due to the large amounts of rain we have endured recently it is sometimes difficult to keep our natural thermal pools heated at a constant...

Canberra, Australian Capital Territory, Australia
Reviewed 17 September 2016 via mobile

This could have been okay, with wonderful and helpful check in staff and an ideal location within proximity of many of Rotarua's finest offerings. Unfortunately, the park is pretty tired and in need of a really good revamp. Additionally, while there was access to a few onsite thermal pools to while away niggles, these were constantly dominated by noisy rude...

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Helpful?
Thank Karen B
Rotorua T, Front Office Manager at Rotorua Thermal Holiday Park, responded to this review

Thank you for your response and we appreciate the feedback, we are in the midst of extensive renovations with cabins being refurbished, new motel units arriving and two large rows of trees being removed. We are about to put new roofs on our camper block covered in walkway just in time for our summer holiday period. Our amenity blocks will...

Reviewed 13 September 2016 via mobile

Really really good chalet! It was clean and had everything we needed. Had a little heater that warmed up the whole room. We soent the evening in the hot pools. If we have to go back to Rotarua we will definitely book again!

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Helpful?
Thank Gaja B
Rotorua T, Front Office Manager at Rotorua Thermal Holiday Park, responded to this review

Thank you so much for your wonderful, positive response - we are working really hard to upgrade our Holiday Park during the down season with new chalets and another brand new motel unit so we certainly appreciate it when our guests review their stay with a five star. We look forward to seeing you again one day when you are...

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Amenities

Highlights
  • Free Parking
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Self-Serve Laundry
  • Children Activities (Kid / Family Friendly)
Official Description (provided by the hotel)
A visit to Rotorua is not complete without visiting Rotorua's renowned Thermal Holiday park Rotorua's closest Holiday Park to Thermal activity, world-class level Whakarewarewa Mountain bike park. With free geothermal pools onsite to relax in at the end of the day. A heated outdoor pool and some fantastic walks through the tree-trust behind us, you won't be short of things to do. As well as being one of New Zealand's Tourism hubs for cultural and Geothermal attractions and activities. A great place to stay, with all types of accommodation including tent sites & powered caravan/motorhome sites, studio cabins, log cabins, ensuite cabins, tourist flats and superb self contained 2 bedroom motel units. Surrounded by Protected Native trees Rotorua Thermal Holiday park is the ideal place to stay. The Holiday park has a bike wash, wifi (fee), pools, a kids mtbk track, playground and an onsite sports masseuse (by appointment only). ... more   less 

Additional Information about Rotorua Thermal Holiday Park

Address: 463 Old Taupo Road, Rotorua 3015, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range: RM218 - RM829 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Rotorua Thermal Holiday Park 4*
Number of rooms: 46
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Also Known As:
Rotorua Thermal Holiday Park Hotel Rotorua
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Questions & Answers

Here's what travellers have asked, with answers from Rotorua Thermal Holiday Park staff and other travellers.
2 questions
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Brisbane, Australia

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Questions? Get answers from Rotorua Thermal Holiday Park staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The cabins were rustic and beautriful”
 of 5 bubbles suzannemX1297TM, 27 Nov 2016 | Read review
“We love our log cabin but haven't stayed before so cant offer a comparrison on others.”
  • Basic but clean and character filled. Lovely deck out the front.
 of 5 bubbles cazbar62, 22 Nov 2016 | Read review
“Check that your unit has its own bathroom facilities.”
 of 5 bubbles RossG149, 6 Nov 2016 | Read review
“Sign up with kiwi holidays VIP card before booking, get 10& off at booking if you do frequent kiwi holiday parks”
 of 5 bubbles JJnzNz, 15 Oct 2016 | Read review
“Smell it first, and try sitting on the beds.”
 of 5 bubbles NeedGoodCoffee, 6 Jun 2016 | Read review
5 of 5