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Sudima Hotel Lake Rotorua

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Sudima Hotel Lake Rotorua
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1,339 Reviews from our TripAdvisor Community

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Showing 1,249: English reviews
Reviewed 2 days ago NEW

Had a great double room, lovely food and had an amazing massage from Sue last night, I was feeling unwell and her massage soothed my achy body and felt amazing. Nice friendly staff willing to go the extra mile.

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Helpful?
Thank Dale S
Reviewed 4 days ago NEWvia mobile

No view, no sun, no elevator, very slow internet. Lousy. Rest is OK, but not more than that. Very average. Pity. Hotel is near town center. Restaurants on walking distance. If you do not like the smelly of sulfur; do not go to Rotorura anyway.

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Helpful?
Thank JP v
AtaloDeLaRocha, General Manager at Sudima Hotel Lake Rotorua, responded to this review

Dear Guest Thanks for sharing your feedback and rating, I'm sorry to read that our property wasn't up to your expectations but thanks for highlighting the benefit of our locations. Kind regards

Melbourne, Australia
Reviewed 6 days ago NEW

Stayed here for 1 night with my partner and unfortunately we both woke up with very sore necks from the pillows. The Staff are quite friendly and were able to assist when our toilet would not flush for some reason. The breakfast buffet was superb and chef very accommodating.

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Helpful?
Thank Josh W
AtaloDeLaRocha, General Manager at Sudima Hotel Lake Rotorua, responded to this review

Dear Guest Thanks for taking the time to write your review and rating, we are currently on the process of offering a pillow menu to offer a offer experience to our guests, I am happy to know that our staff made a good impression and that you enjoyed our breakfast. Kind regards

Reviewed 6 days ago NEWvia mobile

We came on our honeymoon for 2 days it was nice but not fabulous the thing that blew us away was the food absolutely amazing. The room was clean but small the bath room was very small not what I was expecting, for large people it was hard to share a shower. but I guess its what we paid for...

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Helpful?
Thank Sarah H
AtaloDeLaRocha, General Manager at Sudima Hotel Lake Rotorua, responded to this review

Dear Sarah Thanks for sharing your experience and review, I am disappointed to read that our hotel didn't meet your expectations but that we were able to compensate with the amazing food our chefs prepare. Kind regards

Texas
Reviewed 6 days ago NEW

The hotel is located close to the lake, restaurants, shops and even a grocery store. The rooms are spread out and there are really no connecting corridors from one wing to another. So getting to the bar and restaurant from your room is a bit challenging especially when it is raining hard. The hotel provided a staff carrying a big...

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Helpful?
Thank evelyn s
AtaloDeLaRocha, General Manager at Sudima Hotel Lake Rotorua, responded to this review

Dear Evelyn Thanks for taking the time to write your review and score, thanks for highlighting our location. Kind regards

Hobart
Reviewed 6 days ago NEWvia mobile

Well located, and is close to the city centre and geothermic locations. The rooms were decent and provided the basics as far as tea and coffee making facilities, tv, iron, toiletries etc. The only criticisms would be the unreliable internet, and one receptionist who seemed unhappy and uninterested about our choice to research other Maori experiences rather than the one...

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Helpful?
Thank zoef92
AtaloDeLaRocha, General Manager at Sudima Hotel Lake Rotorua, responded to this review

Dear Guest Thanks for your feedback, I apologize for the attitude that our front desk team member displayed during your stay, I have addressed this to our Head of department otherwise I am happy to read that the rest of your stay was good. Kind regards

Long Beach, California
Reviewed 1 week ago NEW

Rooms I think varys from the building you are allocated. Staff are very very friendly. I believe sometime an independent hotel offer more intimacy than a larger chain of hotel. Room is big with two Queen size bed. . Toilet is clean, shower with bathtub. The hotel offer three restaurants . Dinner is well timed for big group, very well...

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Helpful?
Thank SCT0356
AtaloDeLaRocha, General Manager at Sudima Hotel Lake Rotorua, responded to this review

Dear Guest Thanks for posting such a nice review, it makes us really happy when we read that our guests enjoyed their stay and our facilities, we hope we can welcome you back at some stage in the near future. Kind regards

Beijing, China
Reviewed 2 weeks ago

All staff of the hotel is helpful, nice and patient. Very appreciated. The location of the hotel is just perfect, next to Lake Rotorua and very near to the famous SPA and museum. The room is clean and comfortable.

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Helpful?
Thank weekred1982
Colchester, United Kingdom
Reviewed 2 weeks ago

Staff are friendly and helpful, hotel is situated approximately 15 - 20 mins walk to Tutanekai Street also known as EAT Street where most of the restaurants are situated although there is a very good Italian restaurant only 5 mins walk away on Fenton Street called " Ciccio " . Food was excellent and service great plus prices reasonable. Room...

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Helpful?
Thank Avril84
AtaloDeLaRocha, General Manager at Sudima Hotel Lake Rotorua, responded to this review

Dear Avril Thanks for taking the time to write your experience on your recent visit to Sudima, I am so pleased to read that you enjoyed our facilities and location and that our staff made such a nice impression. I hope we can welcome you at some stage in the near future. Kind regards

Ottawa, Canada
Reviewed 2 weeks ago via mobile

Location is the only thing going for this minimalist dormitory. It's a $120 a night place that you pay $220 a night for because it's near spa. And the Internet/WiFi is horrendous. They could at least get that right. Overall not impressed.

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Helpful?
Thank soccernube
AtaloDeLaRocha, General Manager at Sudima Hotel Lake Rotorua, responded to this review

Dear Guest Thanks for taking the time to share your review with other travelers, even though I do not agree with your point of view I apologize if our facilities and services weren't up to your standards and expectations. Kind regards

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Rotorua is one of New Zealand’s most exciting destinations - with fascinating history, rich Maori culture, and an enormous selection of attractions to experience. While visiting Rotorua, your premier accommodation choice is Sudima Lake Rotorua. Sudima Lake Rotorua is the largest hotel in Rotorua, and is set right on the shores of beautiful Lake Rotorua. The hotel is also adjacent to the world famous Polynesian Spa complex, Rotorua Museum and Government Garden, and just a short stroll from the Rotorua Convention Centre, the Energy Event Centre and Rotorua’s vibrant city centre. Sudima Hotel Lake Rotorua offers 250 guest rooms in a range of accommodation options, many with superb views across Lake Rotorua. ... more   less 

Additional Information about Sudima Hotel Lake Rotorua

Address: 1000 Eruera Street, Rotorua 3010, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range: RM405 - RM620 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sudima Hotel Lake Rotorua 4*
Number of rooms: 250
Reservation Options:
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Hotel Style:
#12 Spa Hotel in Rotorua
#27 Luxury Hotel in Rotorua
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Questions & Answers

Here's what travellers have asked, with answers from Sudima Hotel Lake Rotorua staff and other travellers.
5 questions
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Clearwater, Florida
Mont Tremblant, Canada
3 months ago
Gold Coast Australia
over a year ago

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Questions? Get answers from Sudima Hotel Lake Rotorua staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“would be nice to have a room facing the geyser.”
 of 5 bubbles 984evelyns, 1 Dec 2016 | Read review
“Front upstairs rooms will have the full view of the Lake. Whether this matters will depend of the length of your stay.”
 of 5 bubbles 842brucec, 29 Oct 2016 | Read review
“Some 2d floor rooms don't have elevator access. You may want to ask for the elevator rooms if accessibility is a problem.”
 of 5 bubbles thomasfI7860BL, 16 Oct 2016 | Read review
“The superior rooms aren't very 'superior' at all. The economy rooms must be even worse!!”
 of 5 bubbles danielpD615NT, 12 Oct 2016 | Read review
“Close to shops and city centre.”
 of 5 bubbles 933ashwinm, 12 Oct 2016 | Read review
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