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Copthorne Hotel Rotorua

Official SiteUS$79*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
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Copthorne Hotel Rotorua
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312 Reviews from our TripAdvisor Community

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Showing 299: English reviews
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Waihi Beach, New Zealand
Reviewed 1 week ago

This hotel is very dated and needs upgrading. If it wasn't for the great staff that assisted us when we arrived I think that we may have left. The hotel had buckets for dripping water from the roof. When we got to our room the door looked like it had been tampered with several times and this made me uneasy....

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Helpful?
Thank OrangesnLemons
Reviewed 2 weeks ago via mobile

Star rating based only on 3 staff members. They saved our stay. Breakfast Staff Member Patrick - Amazing customer service and very accommodating. Reception staff forgot that we would be in for breakfast & the restaurant closed. When we arrived to the restaurant Patrick brought food out and offered for everything to be cooked fresh if we wanted. Thank you...

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Thank Kuini M
new zealand
Reviewed 4 April 2017

We usually stay at 2 properties with a higher star rating when staying in Rotorua, however, due to growing family numbers we decided to stay at the Copthorne. Based on the value of our stay both financially and needs-wise, we intend to visit again. Although the establishment itself is in need of updating, this is currently being worked on and...

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Thank tappz
Glasgow
Reviewed 30 March 2017

Just back from one month trip of New Zealand. We stayed at many hotels over the two .islands and this was the only one I was disappointed with. The hotel is very shabby stained carpets in bedrooms and corridors just a total disappointment. Good location but needs upgrade and the reception staff disinterested. The worse part was 30 NZD charge...

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Thank LorTGlasgow
UK
Reviewed 29 March 2017

We stayed here in January as part of our tour in New Zealand. The hotel was fine, room was clean and comfortable, but for us Sunil in the restaurant made the stay one to remember. He was very knowledgeable about the food and drink on offer and was very interested in us and our travels. A real asset to the...

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Thank UkJenny
Huntingdon Valley, PA
Reviewed 14 March 2017 via mobile

We were on a small group tour of New Zealand, really enjoying ourselves until we arrived at the Copthorne Hotel in Rotorua. What a dump. Our room had water damage/ mold in bathroom and rugs. The fixtures were blackened with rust. I had an allergic reaction and had to take medication. We were offered another room with the same conditions....

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1Thank FoodLover59_9
Victoria, Canada
Reviewed 8 March 2017

What a disappointment, In great need of updating. Our room was adequate and the sofa had a large tear in it, pool had many broken tiles and even though it is a non smoking establishment people still smoke on the balconies and one cannot keep the windows open in fear of smoke wafting in. This is a sub par hotel...

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1Thank Karen D
Whyalla, Australia
Reviewed 5 March 2017

Rooms are fine but this place gets 2 out of 10 for wifi. You are allowed 30 minutes only then you pay. When travelling in this day and age wi fi is important to keep up with business and friends. Location is good in this unique city

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1Thank deantully
London, United Kingdom
Reviewed 2 March 2017 via mobile

We booked a night here with only a couple of weeks' notice and based our choice on what was close to the lake and available. The entrance to the hotel is lovely, the front desk staff and gentleman who brought our bags up were all lovely, professional and welcoming. Our room was pretty tiny but for about NZ$150 that was...

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1Thank emjay1968
United Kingdom
Reviewed 1 March 2017 via mobile

I popped over for an evening meal, on the recommendation from my hosts at Apex on Fenton motel. I ordered the Pork and pudding. I can only describe the food as spot on, just like I cook at home, you get a large helping of pork too. The pudding is a delight. But the staff are wonderful, chatty and smiley....

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Helpful?
1Thank David H

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Internet
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Paid Internet
Services
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Four-story Motor Hotel located near city center, 2 km from train station. ... more   less 

Additional Information about Copthorne Hotel Rotorua

Address: Fenton St, Rotorua, New Zealand (Formerly Kingsgate Hotel Rotorua)
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range: RM325 - RM539 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Copthorne Hotel Rotorua 4*
Number of rooms: 110
Reservation Options:
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Also Known As:
Rotorua Kingsgate Hotel
Hotel Style:
#44 Luxury Hotel in Rotorua
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Questions & Answers

Here's what travellers have asked, with answers from Copthorne Hotel Rotorua staff and other travellers.
2 questions
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Palo Alto, California
4 months ago

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Questions? Get answers from Copthorne Hotel Rotorua staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“As this hotel is on a main road all the rooms facing the road are noisy, no double glazing.”
OrangesnLemons, 17 May 2017 | Read review
“Wouldn't stay here”
LorTGlasgow, 29 Mar 2017 | Read review
“Wait until they update hotel”
karendL6686MT, 7 Mar 2017 | Read review
“Bottom floors have nice seating area right outside the room.”
tomaszh697, 15 Feb 2017 | Read review
“Just go elsewhere”
Gregory'sGirl, 27 Jan 2017 | Read review
5 of 5
Official Site
US$79* /night
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AMOMAUS$163
Booking.comUS$79
Expedia.comUS$79
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*Disclaimer
Prices are for 1 room, 2 adults
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