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Had a room that was a fair way from the main hotel ammenities . Very dark and dingy part of the hotel our rooms were very basic and outdated. I remember back in the day when I stayed and it was the the Quality Hotel...More
Stayed here and quite frankly quite dissatisfied with my stay firstly wasted my time over a faulty safe which eventually led to a room change after 3 people & over an hour of having to wait then their archaic wifi policy, in this modern day...More
Response from Theresa M, Manager at Copthorne Hotel RotoruaResponded 2 weeks ago
Thank you for your review. I do apologise for the faulty safe however we do experience breakdowns from time to time which may require specialist servicing which may not be readily available however the room change was the appropriate steps to take in this instance....More
Fantastic service. Would recommend to my colleagues and friend's . Great value. Lovely meals. Friendly staff. They are willing to go the extra mile to make your stay memorable. I will definitely stay here again.More
Thank Sue M
Response from Theresa M, Manager at Copthorne Hotel RotoruaResponded 3 weeks ago
Thank you kindly for your review. I was very pleased to read we achieved service expectations and it is a pleasure whenever our guests take the time to offer feedback. I will definitely pass your feedback to the team. We look forward to hosting you...More
The hotel was ok, a little tired. The shower was terrible. We had someone come into our room, unannounced. The air con was not the greatest. Would most likely pick another hotel to stay next time in rotorua.
I can't even put a rating on this place. It is so horrible. The bathrooms were dirty, the window was smashed and I had purchased 500MB data from the motel cause they don't offer any wifi service and my 500MB was gone in 3 minutes,...More
US$75 - US$203 (Based on Average Rates for a Standard Room)
#44 Luxury Hotel in Rotorua
Number of rooms
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