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Copthorne Hotel Rotorua

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Copthorne Hotel Rotorua
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301 Reviews from our TripAdvisor Community

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Showing 289: English reviews
Auckland Region, New Zealand
Reviewed 20 March 2014

The hotel was very spacious with big restaurant,bar and pool area.Staff were courteous but not over friendly.I had to ask for a compendium to find out about the services.This was duly delivered by a porter.There was a hole in the floor in the bathroom which worried one in terms of unwelcome visitors....The room could do with a touch up.No air...

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Helpful?
Thank Charles A
Theresa M, Manager at Copthorne Hotel Rotorua, responded to this review

Thak you for your feedback. I do appreciate parts of our hotel are dated and we plan to start refurbishment in late April in areas. Your feedback is very important to us as a way to measure our services and facilities. Thank you

Te Anau, New Zealand
Reviewed 10 March 2014

We checked into our SUPERIOR ROOM for a stay of 7 nights. After 30 minutes went to reception to check that we were actually checked into the right room. We were told we in the correct room. At the very least we thought we would have had 2 queen beds as per brochure. Not 1 Queen and 1 Single. Never...

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Helpful?
Thank Sheree H
Theresa M, Manager at Copthorne Hotel Rotorua, responded to this review

Thank you for your review. I was disappointed to hear the hotel was not what you expected although the booking was done on your behalf by the organizor. However I thnak you for your feedback and would suggest a motel would best suit your needs as you do have access to cooking facilities. Although we did not meet your criterias...

Chico, California
Reviewed 6 March 2014

Since the hotel address did not have a number other than Fenton Street, we drove about the entire length of the street before we found it. When we checked in, we were given an upgrade to the top floor. We were so happy, until we got to the room. The room's full windows faced the full brunt of the afternoon...

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Helpful?
Thank itchfoot
Theresa M, Manager at Copthorne Hotel Rotorua, responded to this review

Thank you for your feedback. Our non smoking policy is very hard to police although we do our upmost to control this. I was pleased to read you did enjoy some of the facilities of the hotel although our location did not quite suit your needs. Your acknowlegemnet of your stay is appreciated. Thank you kindly

Comblanchien, France
Reviewed 1 February 2014

We have spent 2 nights in this hotel. Very disapointing if you are in the old bulding. Swimming pool not entertaining, and sauna-spa closed. Good to stay for a night, but not more. We will not return there anyway!

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1Thank Raphael2204
Theresa M, Manager at Copthorne Hotel Rotorua, responded to this review

Thank you for your review. We do acknowledge areas of our hotel are dated and we do plan a mini refurbishment this year. I have addressed the gym cleanliness with our housekeeping team as a lapse in standards is very concerning. I appreciate your feedback as it is a great tool for our hotel to use to develope our team...

Auckland Region, New Zealand
Reviewed 17 January 2014 via mobile

Front desk isn't too friendly except for one lady who always greeted us as we passed by. Group of 8 stayed here in different superior rooms which are very basic and should be renamed. Carpet is old and could do with revamp, same with the 80's curtains. Beds were firm but made well and very clean. Bathroom was decent. Shower...

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Helpful?
Thank CappyRai
Theresa M, Manager at Copthorne Hotel Rotorua, responded to this review

Thank you for your review. We are planning a refurbishment in the hotel early this year which should bring a noticable change to our standard rooms. I will address the food quality with our chef as we do pride ourselves on our selection of food. Your comments have been taken on board and I thank you for your feedback.

Wellington, New Zealand
Reviewed 8 January 2014

We stayed as got a good deal on wot if.com. The tarrif was $110 including a $50 food/beverage credit. It was actually really good ! Decor a little tired, but lovely pool that opens at 7am...perfect for the kids and the staff changed our room to be closer to the pool. Spent our food credit on a very good meal...

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Helpful?
Thank Pip L
Theresa M, Manager at Copthorne Hotel Rotorua, responded to this review

Thank you for your feedback. I was very pleased to read we delivered a good level of service and that the promotional offer we are running suited your budget and needs. We hope we have the pleasure of hosting your family and yourself in the future.

Auckland Region, New Zealand
Reviewed 5 January 2014

We had fun at Rotorua ,the rooms are pretty clean. The breakfast are pretty good as well. We didn't go try the spa, but we think we may gonna try it next time. The value are just right, it a good value.

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Thank DjyYjn
Theresa M, Manager at Copthorne Hotel Rotorua, responded to this review

Thank you kindly for your review. We are pleased you enjoyed our hotel and that you plan to return. We look forward to hosting you.

Redland City, Australia
Reviewed 5 January 2014

We stayed in Rotorua for 3 nts over New Years. We had been staying in self contained apartments during the rest of our travels and thought a hotel with buffet breakfast would be a nice change - especially considering 2 of the 3 nights we had planned evenings out for dinner anyway. The Room was great for families with a...

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Helpful?
Thank BirdyBunch
Theresa M, Manager at Copthorne Hotel Rotorua, responded to this review

Thak you kindly for your review. I was pleased to read we provided a good level of service and that it made your holiday hassle free. We look forward to hosting you again in the future.

Auckland Region, New Zealand
Reviewed 4 January 2014

Never judge a book by its cover. Looks maybe deceiving!!!! Old rooms, old furniture ie Tv, HAIRDRYER that looked like it was from the 1800's century or something, paint fading, dodgey looking plates, spoons utensils. Oh and Don't Even Get Me Started On There Gym!!!! Has it even been cleaned ever????? Smelt so rank like crap. I have never been...

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Helpful?
Thank SportyGuyNz
Theresa M, Manager at Copthorne Hotel Rotorua, responded to this review

Thank you for your review. I have raised the cleanliness of the gym with our housekeeping team as this area gets serviced everyday and I do know we do have a huge volume of guests utilizing this facility. I would suggest depending on your time of using the gym there may have been many other guests before you as it...

Auckland Central, New Zealand
Reviewed 31 December 2013

I was very disappointed in this hotel. Rooms were very tired and in need of a renovation. Bathrooms were dirty. We Had visitors with us from Australia so after I had told them it was 4 stars we were very disappointed and a little embarrassed. I definitely think there needs to be a review on the standard of the hotel....

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Helpful?
Thank Jonsonwhanau
Theresa M, Manager at Copthorne Hotel Rotorua, responded to this review

Thank you for your review. I was very disappointed to read your concerns and I have raised this with heads of departments concerned. Our custome comments are a valuable tool for our hotel to take on board and ensure we deliver a memorable service. I do apologise for the lack of service you mentioned and pleae be assured this has...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Four-story Motor Hotel located near city center, 2 km from train station. ... more   less 

Additional Information about Copthorne Hotel Rotorua

Address: Fenton St, Rotorua, New Zealand (Formerly Kingsgate Hotel Rotorua)
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range: RM369 - RM618 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Copthorne Hotel Rotorua 4*
Number of rooms: 110
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Also Known As:
Rotorua Kingsgate Hotel
Hotel Style:
#46 Luxury Hotel in Rotorua
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Questions & Answers

Here's what travellers have asked, with answers from Copthorne Hotel Rotorua staff and other travellers.
2 questions
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Palo Alto, California
1 month ago

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Questions? Get answers from Copthorne Hotel Rotorua staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Bottom floors have nice seating area right outside the room.”
 of 5 bubbles tomaszh697, 15 Feb 2017 | Read review
“Just go elsewhere”
 of 5 bubbles Gregory'sGirl, 27 Jan 2017 | Read review
“Find somewhere else.”
 of 5 bubbles samanthahN717WN, 23 Dec 2016 | Read review
“Go to a different hotel”
 of 5 bubbles A.Duckson, 24 Sep 2016 | Read review
“Room got the afternoon sun had a awesome view with a balcony A/C”
 of 5 bubbles tsmith843, 4 Jul 2016 | Read review
5 of 5