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Copthorne Hotel Rotorua

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310 Reviews from our TripAdvisor Community

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Showing 297: English reviews
Auckland Region, New Zealand
Reviewed 13 December 2013

I stayed here on my own to attend a wedding at the hotel. The room was comfortable and possibly nicer than I expected. I had a small couch, coffee table and king bed and the bathroom had a nice big bath. Everything I needed was in the room, including ironing board and hair dryer. The service from all staff was...

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Helpful?
Thank Janabill
Theresa M, Manager at Copthorne Hotel Rotorua, responded to this review

Thank you kindly for your feedback. Your comments were well received by the staff and I am pleased we delivered a acceptable level of service during your stay. We look forward to welcoming you back in the near future.

Auckland NZ
Reviewed 1 December 2013

Self and spouse stayed here 2 x nights on a discounted rate through BestHotels.com We were not displeased at all. Room was very tidy and clean, with armchairs, a table and much drawer space. All good. Presumably the room had been redecorated and nicely recarpeted. Seems the painters overlooked the inside of the bathroom door. If you stay in the...

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Helpful?
Thank Probian9910
Theresa M, Manager at Copthorne Hotel Rotorua, responded to this review

Thank you kindly for your feedback. Your comments have been taken on board and we do hope to host you again in the near future.

Telford, United Kingdom
Reviewed 16 November 2013

Enjoyed our stay here but have to say it needs an upgrade. Carpets are well worn, décor scuffed and buckets on the landing as roof was leaking. Check in was friendly and efficient. Our room was about as far away from reception as it could be. Not a problem for us but may be for anyone with mobility issues. Our...

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Helpful?
Thank Travellingirl58
Theresa M, Manager at Copthorne Hotel Rotorua, responded to this review

Thak you kindly for your review. We appreciate any form of feedback. We are planning a mini refurnbishment in late March early April which should address some of the areas you mentioned. Thank you again.

Cairns, Australia
Reviewed 10 November 2013

Dated and old. Only one lift serviced all levels, people forced to take stairs. One couple in our group got stuck in the lift. If this wasn't a pre organised tour, we would not have stayed here. Too far from town, you need a taxi to take you in. Was clean and tidy. We had no jug in the room...

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Helpful?
Thank CNDAV6
Theresa M, Manager at Copthorne Hotel Rotorua, responded to this review

Thank you kindly for your review. I do apologize for the lift being down during a portion of your stay. We are upgrading it in the New Year. Unfortunately the distance from town can be a problem for some guests although if you travelled with a group this is usually clarified through your Travel agent. Thank you for your review,...

Napier, New Zealand
Reviewed 5 November 2013

We booked using a "mystery accommodation" booking through Wotif. The room reflected the budget price, tired decor, double bed, misfit curtains, no spoon for the coffe/tea facility, carpet desperately needed replacing, multiple scorched/melted iron marks on the nylon carpet covering the suitcase ledge. Wi-fi limited to 20mins free per day and only from the reception lobby. Bar facilities nice. Dinning...

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Helpful?
Thank Adrienne F
Theresa M, Manager at Copthorne Hotel Rotorua, responded to this review

Than you kindly for your review. Your comments have been taken on board. Our hotel will be going through a mini refurb in mid March early April which should see a big improvement with some of our hotel decor. Your comments have been invaluable to us as a tool to move forward..Thank you again.

Adelaide
Reviewed 13 October 2013

We booked a standard room for two adults and a teenager. The room was very hot and stuffy because the bathroom heater was left on. We had to open all the doors and windows to cool the room down. Our room was a non smoking room - but we had cigarette smoke circulating thru the vents. We told reception about...

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Helpful?
Thank Kathie L
Theresa M, Manager at Copthorne Hotel Rotorua, responded to this review

Thank you for your feedback. My apologise for the inconvenience with the aroma of smoke. We do try our very best to police non smoking in our rooms where we can. Your feedback has been noted with thanks.

Auckland Region, New Zealand
Reviewed 10 October 2013

After having such a dreadful experience at a filthy hotel opposite the Copthorne myself and three children turned up at Reception here in the hope that they could accommodate us. The Receptionist was the most pleasant and helpful lady who took time to work something out for us and even upgraded us. The bar staff were very friendly. Rooms well...

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Helpful?
Thank Teresa H
Theresa M, Manager at Copthorne Hotel Rotorua, responded to this review

Thak you for your review. I was very pleased we managed to accommodate you after you expereince at another property. We do pride ourselves on our customer service and facilities. Your comments were well received by the team here at the Copthorne Hotel Rotorua and we hope to host you again. Thank you

Napier, New Zealand
Reviewed 7 October 2013

Stayed here a number of times over the past twenty years or so as the hotel offers comfortable rooms at good value. We took the opportunity of the offer of a well priced room which was spacious and, as we were out for the day and evenings, we found it comfortable. The bathroom was clean but typically it is a...

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Helpful?
Thank Jeff55555
Theresa M, Manager at Copthorne Hotel Rotorua, responded to this review

Thak you for your review. I do apologise for the fan in your room as our maintenance team would certainly make repairs to a any inoperable amenities shold they be made aware. I will follow up with the team to investigate further. I was hapy to read you were happy to pay the extra to get the superior rooms, they...

Cambridge, New Zealand
Reviewed 4 October 2013

Copthorne Hotel Rotorua does not disappoint you. I had stayed in a Copthorne in Wellington, I really prefer Copthorne Hotel Rotorua. I was here for a conference. I like the location, how friendly the staff are. I am impressed with the services provided. Nothing is a problem. I only wished I could stay another night. I will come back again...

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Helpful?
Thank Janr20
Theresa M, Manager at Copthorne Hotel Rotorua, responded to this review

Thak you for your favourable review. I am happy to read we accommodated your needs with our usual high standard of friendly service. Your comments are invaluable to our team as a working tool to build on and enhance our operations. We do hope to host you again and for a longer period. We do have special promotions available during...

Auckland, New Zealand
Reviewed 2 October 2013

Having visited Rotorua for the numerous time this weekend, We stayed at the COPTHORNE HOTEL on Fenshaw Street. This hotel, although very dated, was immaculately clean and the staff were most pleasant and helpful. My daughter did have a very bad experience at a motel opposite and the reception staff at the Copthorne worked very hard to accommodate her and...

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Helpful?
Thank Sylvia1944
Theresa M, Manager at Copthorne Hotel Rotorua, responded to this review

Thank you kindly for your feedback and rating. We do thrive towards maintaining a clean, safe and friendly environment for our guests. Your coments have been well received by the team here at the Copthrone Hotel Rotorua and we do hope to host you again in the near future. Thank you again for your review it is appreciated and a...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Free Internet
  • Bar/Lounge
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Four-story Motor Hotel located near city center, 2 km from train station. ... more   less 

Additional Information about Copthorne Hotel Rotorua

Address: Fenton St, Rotorua, New Zealand (Formerly Kingsgate Hotel Rotorua)
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range: RM326 - RM642 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Copthorne Hotel Rotorua 4*
Number of rooms: 110
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Also Known As:
Rotorua Kingsgate Hotel
Hotel Style:
#47 Luxury Hotel in Rotorua
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Questions & Answers

Here's what travellers have asked, with answers from Copthorne Hotel Rotorua staff and other travellers.
2 questions
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Palo Alto, California
3 months ago

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Questions? Get answers from Copthorne Hotel Rotorua staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Wouldn't stay here”
LorTGlasgow, 29 Mar 2017 | Read review
“Wait until they update hotel”
karendL6686MT, 7 Mar 2017 | Read review
“Bottom floors have nice seating area right outside the room.”
tomaszh697, 15 Feb 2017 | Read review
“Just go elsewhere”
Gregory'sGirl, 27 Jan 2017 | Read review
“Find somewhere else.”
samanthahN717WN, 23 Dec 2016 | Read review
5 of 5