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SilverOaks Resort Heritage

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1 room 2 adults 0 children
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SilverOaks Resort Heritage
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356 Reviews from our TripAdvisor Community

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Showing 342: English reviews
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Reviewed yesterday NEW

parents booked this accomodation and thought it was decent because of the price and the photos they show. we should've looked at the reviews on this place before jumping to book, we did even think twice about canceling our booking after seeing photos and reviews. i called the place and asked about the cockroaches and the reviews on here and...

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2Thank Karlee N
Wellington, New Zealand
Reviewed 1 week ago NEW

Turned up and the reception was reasonable. Entered the room, discovered holes in the wall and cockroaches. We only lasted one night, then checked out. Reception was now rude with the main comment 'you're not going to get a refund'. We would not recommend this motel to anyone unless there is a major renovation. The management attitude appears to revolve...

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2Thank tonytracey90
Bay of Plenty Region, New Zealand
Reviewed 3 weeks ago

This is a very rundown property. Indian manager john is very rude Very disappointed .. Will never recommend this motel to any of my family members Pls have a second look at the advertised and reviews before booked here

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3Thank stargal70
Auckland, New Zealand
Reviewed 3 weeks ago via mobile

We thoroughly enjoyed our stay at SilverOaks over the weekend...Check in was easy and the G.M John was super accomodating to me and my family... Anything I asked about or needed was taken care of... Best breakaway we have had in a loooong time... Hotel is very tidy and comfortable... Will deffinately go back...

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Thank staceNrueb24
Cape Town, South Africa
Reviewed 3 weeks ago

This was a cheap option for the 4 of us - 2 adults, 2 kids. it was like a little apartment - lounge, kitchenette, bedroom, bathroom. While it worked for us there was definitely a need for some maintenance - broken tile, cobwebs on outside table, bedroom door doesnt click closed properly.. Tea and coffee sachets in the room was...

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Thank eshowegurl88
Ruakaka, New Zealand
Reviewed 17 February 2017

This is a very run down property which does not have any of the advertised amenities. Restaurant-- closed Heated swimming pool--- Very cold and in need of cleaning Tennis Court-- Net hanging by one pole and the surface of the court badly damaged. Plunge pools-- not operating The Mini Putt- the surfaces lifting making it unusable The grounds are unkempt,...

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1Thank ruakakakiwi
Auckland, New Zealand
Reviewed 13 February 2017

Seriously lacking maintenance. Good sized room for the price though as it had double and single bed plus another single in the lounge and a full kitchen. Room came with house pet (cockroach) unfortunately he didn't survive the stay although we managed to. The restaurant wasn't open (probably a blessing in disguise) and the pool heating was turned off so...

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3Thank TC-Auck
Reviewed 8 February 2017

We booked this motel for 3 of us because at 108 dollars we thought its a good deal and just for a night. We have stayed at a range of motels before and had cheaper ones that were dated but very clean. Unfortunately, this was not one of them. The first room we got had hair still on the bathroom...

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4Thank handles37
Reviewed 2 February 2017 via mobile

This photos for the second room after we complained from the first one also we offered third room which was not much different than this one we got! Plus TV control was not working and pillows cause me pain in my Neck!

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7Thank ahmed r
Reviewed 31 January 2017 via mobile

Absolutely shocking place with a lying Manager and an owner with no values! After 5 minutes in a studio room I received an electric shock from power points that were beyond dangerous! Thank goodness it was me and not a child! The room was not clean, the bed falling apart, no TV (they state all rooms have TVs), faulty power...

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10Thank anital268

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
About the property
  • Wheelchair Access
Things to do
  • Pool
Room types
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Need to revive and rejuvenate? Then select the SilverOaks Resort Heritage as your accommodation choice in Rotorua. The Resort is located in the heart of Rotorua with just a short walk to Te Puia, home of the World Famous Pohutu Geyser, and just 1km to the city centre.The Resort is perfect for both business or pleasure. The Resort has 41 rooms, including studio, one bedroom and two bedroom apartments, with a number offering a private spa pool or spa bath. The apartments offer a full kitchen lounge and dining area. Resort facilities include mini golf, tennis courts, heated swimming pool, spa complex, BBQ gazebo, breakfast room, guest lounge, conference rooms, internet cafe, wireless internet. The Resort in under new management and we are currently refurbishing the resort and adding additional services. We look forward to hosting our guests and welcome all feedback to assist us in providing a high quality product and service. ... more   less 

Additional Information about SilverOaks Resort Heritage

Address: 349 Fenton Street, Rotorua 3010, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range: RM212 - RM442 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SilverOaks Resort Heritage 3*
Number of rooms: 41
Reservation Options:
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Also Known As:
Silveroaks Resort Heritage Hotel Rotorua
Quality Inn Rotorua
Quality Hotel Heritage
Hotel Style:
#36 Spa Hotel in Rotorua
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Questions & Answers

Questions? Get answers from SilverOaks Resort Heritage staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“dont bother”
 of 5 bubbles karleen2017, 29 Mar 2017 | Read review
“Choose another venue”
 of 5 bubbles tonytracey90, 23 Mar 2017 | Read review
“The rooms close to the room shake with the traffic”
 of 5 bubbles handles37, 7 Feb 2017 | Read review
“Choose another hotel.”
 of 5 bubbles 777jakig, 5 Nov 2016 | Read review
“Don't bother”
 of 5 bubbles 121beverlym, 29 Sep 2016 | Read review
5 of 5