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Novotel Rotorua Lakeside

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Novotel Rotorua Lakeside
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2,241 Reviews from our TripAdvisor Community

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Showing 2,108: English reviews
Auckland Region, New Zealand
Level Contributor
96 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed yesterday NEW

Novotel is the macdonalds of the hotel world, you know what you are going to get, the lobby and the the public areas are done really well. How ever they have forgotton about the rooms and they are now tored. IE Rust in the bathrooms, cracked sink in the bathroom, dirty toilet. The spa area needs a update as thats... More 

Helpful?
Thank Glyder69
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 days ago NEW

Staying at the Novotel Rotorua, we found the decor to be rather shabby and dated, it is the only place we have stayed where there isn't free WIFI although can have an hour per 24 hours, but only in reception (who would use that ?). Even the backpackers hostel down the road had free wifi. They also charge a fee... More 

Helpful?
Thank whitebears1
Hamilton, New Zealand
1 review
Reviewed 3 days ago NEW

I usually stay at Novotel and Ibis hotels because they have a high standard of cleanliness and kept up to date. I was very disappointed that this was not the case in Rotorua. While the location and staff were great the rest was not

Review collected in partnership with Accorhotels.com

Helpful?
Thank deannah468
Wellington, New Zealand
1 review
Reviewed 3 days ago NEW

The hotel has been around for a long time and has always provided Accor standard of service. It is perhaps getting on to the renovate list. The room was itself nice but the ensuite was a bit tired. The restaurant is a pleasant environment but the buffet could do with a bit of improvement - lots of food but a... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank James W
Schindellegi, Switzerland
Level Contributor
904 reviews
199 hotel reviews
common_n_hotel_reviews_1bd8 522 helpful votes
Reviewed 3 days ago NEW

Good location in Rotorua, very close to the lake, EatStreet and main city atractions. Friendly staff. Comfortable room: medium size but well equipped with minibar, pressing facilities, safety box, a very good bed and well sized / equipped bathroom. Good cleanliness. Acceptable free wifi. Good breakfast: a very complete hot and cod buffet including an eggs cooking station. Check-out time... More 

Helpful?
Thank atontao
Auckland, New Zealand
1 review
Reviewed 5 days ago NEW

Pretty impressed with our stay at the Novotel Lakeside. It's a well kept property with plenty of great facilities and the frontline reception and bar staff were excellent. They have a great spa and gymnasium area as well as a range of conference rooms which appeared to be flat out for this weekend. We tried the buffet breakfast on the... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank Z3793ZLmarkt
Edward J, General Manager at Novotel Rotorua Lakeside, responded to this review

Dear Z3793ZLmarkt, Thank you for your amazing 5 star review! It was a pleasure to welcome you to our hotel. I am so happy to see that you enjoyed your stay with us and found the staff and facilities to your liking. I will share your comments with our team. We look forward to welcome you back in the near... More 

Sydney, Australia
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 days ago NEW

Visited Rotorua in November and chose to stay at this centrally located hotel. This Novotel is definitely showing its age, with rooms outdated and corridors in dire need of a renovation. Staff service is ok but the little touches are missing, cleaners routinely leave bags of garbage and used plates in corridors. Bit of a shame really as its location... More 

Helpful?
Thank lcksyd
Edward J, General Manager at Novotel Rotorua Lakeside, responded to this review

Dear lcksyd, Thank you for taking the time to review our property. I am glad to learn you appreciate the convenient hotel location. It is pleasing to read that your stay was, on majority, a comfortable and pleasing one. However, I do apologies for the garbage bags and dirty plates not being cleaned sooner. I have shared your comments with... More 

Beveren
Level Contributor
127 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 6 days ago NEW via mobile

We stayed in a good room with a view over the lake but with no extras (bath robes, water, ...) and worst of all no shower gel. We would have given a slightly better score if the breakfast buffet would have been better. Ham and cheese are difficult to find and when you find them they look awful ... in... More 

Helpful?
Thank Guy9120
Edward J, General Manager at Novotel Rotorua Lakeside, responded to this review

Dear Guy9120, Thank you for taking the time to comment on your stay with us. I am glad to learn you appreciate the room with the view! Our apologies for letting you down with the breakfast service. I have shared your comments with the team and we will put a higher focus on this area. We look forward to hosting... More 

Singapore, Singapore
1 review
Reviewed 6 days ago NEW

Staff was very helpful. The hotel has many facilities such as the geo-thermally heated pools. It is also conveniently located as there are many restaurants just walking distance away, such as Nando's and Indian food. There was also the popular Lady Jane's Ice Cream Parlour. The buffet breakfast started at 6am and ended at 10.30am, which allowed us to take... More 

Helpful?
Thank Keevan K
Edward J, General Manager at Novotel Rotorua Lakeside, responded to this review

Dear Keevan K, Thank you for your kind review. We are glad to hear you enjoyed your visit to our hotel, especially our great location and friendly staff. We hope to see you back again soon! More 

Auckland, New Zealand
1 review
Reviewed 6 days ago NEW

Friendly staff and that's where it stops. Rooms are out dated and unclean, check out the floor and bathroom fixtures, yuck! common areas are disgraceful, dirty dirty stained carpets. This is 1 star place. Walls are paper thin could here the next rooms all night. only 2 cups for a coffee so had to take turns using cups for a... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank 5startraveller963
Edward J, General Manager at Novotel Rotorua Lakeside, responded to this review

Dear 5startraveller963, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Novotel Rotorua Lakeside is ideally situated near the shores of lake Rotorua and withing meters of the CBD and restaurant sector.. The hotel has 199 modern, spacious accommodation rooms, some with stunning lake views, including 11 suites and the prestigious Royal suite. All bedrooms have either a king or two double beds, en-suite with shower over bath, mini bars and safes. Guests also have access to our fully equipped gym, indoor heated pool and geothermal plunge pools. Atlas cafe and restaurant is open all year round, serving guests and visitors from the extensive buffet and ala-carte dining. Our Hotel bar Clarke's is the perfect place to relax and enjoy a drink fireside or catch up with friends over a shared platter on our outdoor courtyard. ... more   less 

Additional Information about Novotel Rotorua Lakeside

Address: Lake End Tutanekai Street, Rotorua 3215, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range: RM551 - RM1,080 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Novotel Rotorua Lakeside 4.5*
Number of rooms: 199
Reservation Options:
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Also Known As:
Novotel Rotorua Lakeside Hotel Rotorua
Accor Rotorua Lakeside
Rotorua Novotel
Hotel Style:
#15 Luxury Hotel in Rotorua
#15 Business Hotel in Rotorua
#25 Family Hotel in Rotorua
#33 Romantic Hotel in Rotorua
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Rotorua Lakeside staff and other travellers.
8 questions
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Adelaide, South Australia, Australia
Phoenix, Arizona
1 month ago
Auckland, Auckland, New Zealand
9 months ago
Tauranga, New Zealand
over a year ago

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Questions? Get answers from Novotel Rotorua Lakeside staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“higher floors facing the lake”
 of 5 bubbles lcksyd, 30 Nov 2016 | Read review
“Lovely lake views from higher floors”
 of 5 bubbles madtravel-with-4kids, 26 Nov 2016 | Read review
“Want a lake view room.”
 of 5 bubbles motorbodies, 15 Nov 2016 | Read review
“Lake view rooms the best”
 of 5 bubbles 59_Well-Traveled, 8 Nov 2016 | Read review
“Don't go if you want to use Wi-Fi”
 of 5 bubbles RobY403, 1 Nov 2016 | Read review
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