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Cleveland Thermal Motel

Agoda.comUS$84*
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#12 of 92 Hotels in Rotorua
Certificate of Excellence
05/06/2017 06/06/2017
1 room 2 adults 0 children
US$84*
Great Deal
US$85*
US$85*
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Cleveland Thermal Motel
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554 Reviews from our TripAdvisor Community

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Showing 525: English reviews
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Reviewed 2 days ago NEW

Excellent service and lady in office was very helpful in recommending restaurants and entertainment in the Rotorua area, much appreciated, including calling a restaurant and making a booking for us, also arranging for a taxi to pick us up.

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Helpful?
Thank carmelb866
Auckland, New Zealand
Reviewed 1 week ago

Enjoyed stay. Owners very helpful and welcoming. Unit was warm, very clean & tidy - older style. Bed was super comfortable - had a great sleep. Happy to stay there again. Nice large outside hot pool & under cover mineral pools.

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Helpful?
Thank EldonRoberts
Reviewed 1 week ago

We arrived late, but we're greeted with a very warm welcome from the team at the motel We were down for a meeting, we enjoyed the stay that much we decided to book another night. We have stayed in motels around new zealand and rate this place one of the best. The beds are the best we have EVERY slept...

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Helpful?
Thank rangishilux
Beijing, China
Reviewed 1 week ago

Great hosts, no complications, free wifi - didn't use the facilities as only there one night, but 3 hot pools. The motel is central, on the way into Rotorua if coming from Auckland. Only 2 minutes from the centre of town.

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Thank TonyFalkenstein
Reviewed 1 week ago via mobile

I stay often here and throughly enjoy the motel The rooms are very clean the pools are hot and relaxing. The staff are friendly and helpful.Its located near all the attractions and is very quiet at nite so you sleep sound

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Helpful?
Thank Dave B
Reviewed 1 week ago

Modern bathroom, tidy well equipped kitchen and the apartment is clean,well equipped and very well appointed. Sky movies and heated pool made for a relaxing stay, topped off with thermal heated spa pool. Tim was a warm and friendly host and the little touches with new towels and welcome chocolates and milk were much appreciated.

Review collected in partnership with this hotel
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Helpful?
Thank D6607SDpaula
Reviewed 2 weeks ago via mobile

Easy to find and located nicely for all Rotorua attractions. Tim was very welcoming and showed me round the room facilities thoroughly. Easy checking in process. Studio room on upper floor was spacious and clean. Comfy bed, radiator worked well which was good as it was a very cold night! Only minus was noise from neighbouring rooms....soundproofing could be better....

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Helpful?
Thank Sam M
ShelleyTim, Manager at Cleveland Thermal Motel, responded to this review

Hi Sam, Thanks for the review. Yes we are nice and handy to the majority of locals attractions and are only 1.5kms away from the city centre. The check in process is of vital inportance to us. The customer experience is first and foremost as we show you around our home, as is the clealiness of the rooms. Our sincerest...

Christchurch, New Zealand
Reviewed 2 weeks ago

We have just returned from our second stay at the Cleveland. This is an older property that is currently undergoing renovation, but is clean and comfortable and represents great value for money. The managers are fantastic and were very accommodating when we requested a late check out after the Rotorua Marathon for which we were in town. The thermally heated...

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Helpful?
Thank Pete_Helen_Lucy
ShelleyTim, Manager at Cleveland Thermal Motel, responded to this review

It was good to have you back here! We are glad that you enjoyed your time and loved the pools after such a fantastic effort out on the race course! Keep up the hard work! We are more than happy to accomodate late check outs where we can as we understand that there is so much to offer. Can't wait...

Reviewed 2 weeks ago

It was amazing to find a motel that would accommodate my sweet cat. For some reason so many motels only allow dogs so it was nice to find some people who realised cats can be good guests :) They are pet friendly but you do need to give them a call and book direct, so they know who their furry...

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Helpful?
Thank Jody S
ShelleyTim, Manager at Cleveland Thermal Motel, responded to this review

Hi Jody, Thank you for your response, it is certainly appreciated. Yes, we are pet friendly and all it takes it a call to us so we can accommodate your furry family member! There are some restrictions, but we are more than happy to discuss this over the phone as it is one of our stipulations with animals on site....

New Zealand
Reviewed 3 weeks ago

We had a wonderful stay at this motel. The hosts are knowledgeable and helpful with directions and suggestions (especially when we needed to get shoes for our toddler early on the first morning since we forgot to pack any!). The room was clean and well equipped, excellent for staying with a family. We were able to make breakfast for our...

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Helpful?
Thank Kazza020782
ShelleyTim, Manager at Cleveland Thermal Motel, responded to this review

We do take great pleasure in trying to provide a clean comfortable place to stay while you are visiting Rotorua, and providing you with information and advice on the many great things to do and see while in Rotorua. As we have young children of our own, we love the fact kids can come here and families can relax knowing...

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05/06/2017 06/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Welcome to The Cleveland Thermal Motel. The Cleveland Thermal Motel is perfectly situated only minutes from both Rotorua's lake front and city centre, and in close proximity to many leading tourist attractions. We are an outstanding accommodation option for those visiting this tourist haven in the central North Island. Set in over 2 acres of spacious grounds with manicured lawns and beautiful gardens, the motel also offers a great outdoor heated pool, two hot thermal mineral pools, and a large children's playground area. Our comfortable rooms and amenities make The Cleveland the perfect accommodation choice for couples getaways, large groups, and in particular, family holidays. We have plenty of parking for boats, trailers, second cars or large vehicles, and with our location within walking distance of the markets at the lake, the central city, and the hospital, we are ideal for those without transportation too. ... more   less 

Additional Information about Cleveland Thermal Motel

Address: 113-119 Lake Road, Rotorua 3010, New Zealand (Formerly The Cleveland Thermal Resort)
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range: RM361 - RM666 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Cleveland Thermal Motel 3*
Number of rooms: 31
Reservation Options:
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Also Known As:
Cleveland Hotel Rotorua
Cleveland Motel Rotorua
Hotel Style:
#13 Family Hotel in Rotorua
#15 Romantic Hotel in Rotorua
#16 Business Hotel in Rotorua
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Questions & Answers

Here's what travellers have asked, with answers from Cleveland Thermal Motel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Hotel rooms offer movies on demand which need to be paid for unless booked directly through the hotel.”
moko70, 15 Apr 2017 | Read review
“Away from road. A bit noisy.”
AndyAuckand, 14 Apr 2017 | Read review
“Fantastic location, decent sized rooms and comfortable and clean beds:-)”
kamniraju, 11 Apr 2017 | Read review
“We had a room with a separate lounge and kitchen”
jeemuz10, 22 Mar 2017 | Read review
“We had a frount room,which was very quiet, you'd need to ask for a room down-stairs if required.”
12charlesc, 20 Mar 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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