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Cleveland Thermal Motel

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113 Lake Road, Rotorua 3010 New Zealand
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (57)
360
Panoramas (9)
Room & Suite (316)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
  • Contactless check-out
Updated 09/03/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Cleveland Thermal Motel
Updated 09/03/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#9 of 89 hotels in Rotorua
Location
Cleanliness
Service
Value
Travellers' Choice
Welcome to The Cleveland Thermal Motel. The Cleveland Thermal Motel is perfectly situated only minutes from both Rotorua's lake front and city centre, and in close proximity to many leading tourist attractions. We are an outstanding accommodation option for those visiting this tourist haven in the central North Island. Set in over 2 acres of spacious grounds with manicured lawns and beautiful gardens, the motel also offers a great outdoor heated pool, two hot thermal mineral pools, and a large children's playground area. Our comfortable rooms and amenities make The Cleveland the perfect accommodation choice for couples getaways, large groups, and in particular, family holidays. We have plenty of parking for boats, trailers, second cars or large vehicles, and with our location within walking distance of the markets at the lake, the central city, and the hospital, we are ideal for those without transportation too.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Breakfast available
Kids' outdoor play equipment
BBQ facilities
Baggage storage
Laundry service
Parking
Wifi
Pool / beach towels
Outdoor pool
Heated pool
Fence around pool
Non-smoking hotel
Picnic area
Self-serve laundry
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Room features
Housekeeping
Seating area
Iron
Kitchenette
Microwave
Refrigerator
Flatscreen TV
Hair dryer
Kitchenware
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Green
Languages Spoken
English, Hindi, Indonesian, Malay
1040Reviews6Q+A100Room tips
Traveller rating
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Popular mentions
kimlH2786LL wrote a review Jul 2021
12 contributions4 helpful votes
Excellent stay here, facilities were everything we needed. I particularly loved the mineral pool and swimming pool. Host John was fantastic! Bed was comfortable and shower was good! Highly recommend and would definitely bring our children here.
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Date of stay: June 2021Trip type: Travelled as a couple
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Response from Brij Gurm, Owner at Cleveland Thermal Motel
Responded yesterday
Hi kimilH2786LL Delighted to read your stay at the Cleveland was to expectations and that our relief manager gave you a warm welcome. Great to know you got to enjoy our pools and found our beds comfortable. We look forward to welcoming you back the next time you plan a visit to Rotorua.
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naoko2021 wrote a review Jul 2021
Auckland Central, New Zealand1 contribution
We liked friendly and staff, great outside hot pool and indoor thermal pool. Room was very clean and comfortable. Playground was very safe and big enough for kids. Enough number of rooms to stay with big group. We'll be back!
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Review collected in partnership with this hotel
Date of stay: July 2021
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Response from Brij Gurm, Owner at Cleveland Thermal Motel
Responded yesterday
Hi naoko2021 Thanks very much for your feedback. We will pass on your comments about the room to our housekeeping team, who will no doubt be pleased to learn you found your room clean and comfortable. We look forward to seeing you again when you next plan to visit Rotorua.
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barbarafN3463IT wrote a review Jul 2021
Auckland, New Zealand1 contribution
Motel was very comfortable but kitchen not well equipped. A non stick frypan would have been better and there were no jugs or bowls for mixing. There was only one very large saucepan - would have been nice to have had a smaller one too. No egg cups. We would stay again with a better equipped kitchen.
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Review collected in partnership with this hotel
Date of stay: July 2021
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Response from Brij Gurm, Owner at Cleveland Thermal Motel
Responded yesterday
Hi barbarafN3463IT Thanks for staying at the Cleveland and for your feedback. Sorry there were no jugs or mixing bowls, no egg cups. These are normally part of what we provide in all our rooms. We have stopped using non stick utensils as the coating wears off rather quickly and poses a health hazard, instead, we provide stainless steels fry pans. We would love to have you visit again.
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Rebecca K wrote a review May 2021
1 contribution
the owner is very welcoming. - the units are old style but very cleaned and well cleaned during my stay. I was there in Autumn and the heating is excellent with very comfortable beds and a good shower. It has a functional kitchenette the thermal spa was great and very relaxing. - location is good an easy 5 minutes into town
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Review collected in partnership with this hotel
Date of stay: May 2021
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Response from Brij Gurm, Owner at Cleveland Thermal Motel
Responded 16 Jun 2021
Hi Rebecca K Thanks so much for your feedback; great to know you had a good welcome and enjoyed the mineral thermal pools. Yes, the beds are super comfy and with our thermal heating, our rooms are always warm in winter. In summer, we have air con units to keep you cool. Thanks for staying at the Cleveland. Brij & Ronette
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2bfree2021 wrote a review May 2021
1 contribution
Nice and tidy unit. Very friendly, welcoming and informative on arrival. We enjoyed soaking in the hot pool. However was surprised and disappointed to be charged extra for using my eftpos card to pay.
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Review collected in partnership with this hotel
Date of stay: May 2021
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Response from Brij Gurm, Owner at Cleveland Thermal Motel
Responded 16 Jun 2021
Hi 2bfree2021 It was a pleasure to welcome you to the Cleveland. Glad you got to soak in the mineral pools. Sorry about the debit/credit card surcharge. All debit cards that have Visa/Mastercard logo and chip are charged. We do offer payment by internet banking prior to arrival to avoid these charges. Thanks for staying at the Cleveland.
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PRICE RANGE
US$72 - US$120 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
cleveland hotel rotorua, cleveland motel rotorua
FORMERLY KNOWN AS
The Cleveland Thermal Resort
LOCATION
New ZealandNorth IslandBay of Plenty RegionRotorua DistrictRotorua
NUMBER OF ROOMS
31
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Frequently Asked Questions about Cleveland Thermal Motel
Which popular attractions are close to Cleveland Thermal Motel?
Nearby attractions include Fancy Meow Cat Cafe (1.2 km), St. Faith's Anglican Church (0.8 km), and Kuirau Park (0.5 km).
What are some of the property amenities at Cleveland Thermal Motel?
Some of the more popular amenities offered include free wifi, a pool, and free parking.
Which room amenities are available at Cleveland Thermal Motel?
Top room amenities include a kitchenette, a flat screen TV, and a refrigerator.
What food & drink options are available at Cleveland Thermal Motel?
Guests can enjoy breakfast and barbeque facilities during their stay.
Is parking available at Cleveland Thermal Motel?
Yes, free parking is available to guests.
What are some restaurants close to Cleveland Thermal Motel?
Conveniently located restaurants include Gelato Mio Ice Cream, Atticus Finch, and Indian Star Restaurant.
Are there opportunities to exercise at Cleveland Thermal Motel?
Yes, guests have access to a pool during their stay.
Are any cleaning services offered at Cleveland Thermal Motel?
Yes, laundry service and self serve laundry are offered to guests.
Which languages are spoken by the staff at Cleveland Thermal Motel?
The staff speaks multiple languages, including English, Hindi, Indonesian, and Malay.
Are there any historical sites close to Cleveland Thermal Motel?
Many travellers enjoy visiting Tamaki Māori Village (1.7 km), Te Puia (4.0 km), and Whakarewarewa - The Living Maori Village (3.9 km).