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Cleveland Thermal Motel

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#12 of 93 Hotels in Rotorua
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Cleveland Thermal Motel
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539 Reviews from our TripAdvisor Community

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Showing 510: English reviews
Singapore, Singapore
Reviewed 21 December 2016

We felt at ease at the comfortable and quiet resort. The manager went all length to help us to resolve our problem. She helped to book our activities for us. She even made alternative transport arrangements for us. That saved us almost $500 on taxi. She even drove us to the station on a rainy day....an excellent service you can't...

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Thank fadzm
BrijGurm, Manager at Cleveland Thermal Motel, responded to this review

Thanks for choosing to stay at the Cleveland during your recent visit to Rotorua, we are always happy to help with transportation where we can and have a great knowledge of our local transport operators to get you the best deal. Merry Christmas & a Happy New Year.

Noumea, New Caledonia
Reviewed 21 December 2016

We were kindly welcomed and efficiently helped during our stay. The visits which have been suggested to us suited perfectly what we had expected. The room, we should say the apartment, was big enough to be very pleasant. The location is good with grocery, bread, butcher, fruits and vegetables on the other side of the road but don't forget they...

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1Thank 892jeanclaudeg
BrijGurm, Manager at Cleveland Thermal Motel, responded to this review

Great to hear you enjoyed your stay with us and found the local businesses handy, and yes as you say - our studio rooms are rather spacious! Thanks for choosing to stay at the Cleveland during your recent visit to Rotorua. Merry Chrismas & a Happy New Year.

Tauranga
Reviewed 16 December 2016

I always stay here when I go to Rotorua. The owners are friendly, the rooms are spacious and tidy. The hot pools are a real bonus at the end of a busy day. Good value for money I reckon. The motel is located near the centre of town but away from the traffic and noise. Lots of dinner options are...

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Thank riccard0pini
BrijGurm, Owner at Cleveland Thermal Motel, responded to this review

Thank you for your feedback. You are absolutely right when you say the Cleveland is located near the town centre and near to restaurants. It is great you make the most of the mineral pools each time you stay with us. Merry Christmas to you and your loved ones and a safe, happy New Year.

Hastings, New Zealand
Reviewed 13 December 2016

Lovely clean room comfortable beds. Friendly owners. Nice chocolates on arrival. We were given free movies. Beautiful outdoor pool plus hot indoor pool. Close to tourist attractions. Child friendly. Tidy grounds.

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Thank janandphilip
BrijGurm, Owner at Cleveland Thermal Motel, responded to this review

We are delighted you enjoyed your stay at the Cleveland. We are chocoholics and love to share chocolates with our guests. You got free movies because you had booked direct with us and not through other sites. Thanks for taking the time to write your feedback; it is much appreciated. Merry Christmas and a Happy New Year.

Auckland, New Zealand
Reviewed 13 December 2016

If can provide more milk will be better. Good service, friendly staff, useful information, very helpful Nice time stay there, Looking forward to stay there again. A bit difficult to find the place at the beginning.

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Thank biyingcissy
BrijGurm, Owner at Cleveland Thermal Motel, responded to this review

We are glad you enjoyed your stay at the Cleveland. We love helping our guests with information about things to see and do in and around Rotorua. Please ask for more milk when you next stay with us. We wish you and your family a merry Christmas and a Happy New Year.

Hamilton & Waikato Region, New Zealand
Reviewed 10 December 2016

Very friendly and helpful staff. Rooms are very clean and tidy with all amenities. The large hot pool is immaculately clean and we'll maintained as is the private naturally heated pools. This motel is well positioned for things to see and do in the Rotorua area.

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Thank pajohn46
BrijGurm, Owner at Cleveland Thermal Motel, responded to this review

Great to hear you enjoyed both the swimming pool & mineral pools and found our location central. Thanks for choosing to stay at the Cleveland during your recent visit to ?Rotorua. Merry Chrismas & a Happy New Year.

Upper Hutt, New Zealand
Reviewed 7 December 2016

We really enjoyed our stay at Econo Lodge Cleveland. It has all the means to accommodate a family and it's handy location makes it easy to get out and about" on foot. Friendly owner(s) and staff made the stay enjoyable.

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Thank ana_aporo
BrijGurm, Owner at Cleveland Thermal Motel, responded to this review

We are delighted you enjoyed your stay at the Cleveland and found our location handy to everything. Thank you for choosing to stay with us.

Reviewed 6 December 2016 via mobile

This review has to be read in the context of a budget motor motel. Overall the layout of the place was decent, with facilities for children and adults including a small pool, hot springs baths, and a playground with swings and trampolines. The room itself sleeps up to 7 (2 rooms with double beds and a single each, and a...

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Helpful?
Thank Jude T
BrijGurm, Owner at Cleveland Thermal Motel, responded to this review

Thank you for your feedback. We are glad you found your room clean and of a decent size. Yes, you are right, renovations are well under way to upgrade the bathrooms and once we have completed this, then we will start on the kitchens. However, before Christmas, we will be replacing all our crockery & cutlery. We are committed to...

Coquitlam, Canada
Reviewed 4 December 2016

Room was clean and nice. The people managing the place were nice & helpful. Location excellent, close to the centre of Rotorua's shopping area, also to the city park with many thermal features (mud pots, boiling pools, steam vents).

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Thank Lorna D
BrijGurm, Owner at Cleveland Thermal Motel, responded to this review

We are glad you found your recent stay at the Cleveland to your expectation and our location was central to everything you needed to do & see. Hope the rest of your holiday went as planned. Thanks for choosing to stay at the Cleveland.

Auckland Region, New Zealand
Reviewed 4 December 2016

Awesome venue. We couldn't have found a better spot to stay. The owners are friendly and helpful and the facilities were perfect for our motley group of friends and family. Yes the rooms are a bit tired, but they were very tidy and renovations are underway. The beds are new and very comfortable. We rented the 2 bedroom unit and...

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Thank Bobby D
BrijGurm, Owner at Cleveland Thermal Motel, responded to this review

We are glad you found the Cleveland perfect for your family and friends' recent visit to Rotorua. Yes, renovations are underway on a number of bathrooms to be completed by Christmas. Work will re-commence after the summer holidays when things are a bit quieter. Like you, we enjoy rugby and know how important it is to watch the games live....

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
  • Accessible rooms
In your room
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Welcome to The Cleveland Thermal Motel. The Cleveland Thermal Motel is perfectly situated only minutes from both Rotorua's lake front and city centre, and in close proximity to many leading tourist attractions. We are an outstanding accommodation option for those visiting this tourist haven in the central North Island. Set in over 2 acres of spacious grounds with manicured lawns and beautiful gardens, the motel also offers a great outdoor heated pool, two hot thermal mineral pools, and a large children's playground area. Our comfortable rooms and amenities make The Cleveland the perfect accommodation choice for couples getaways, large groups, and in particular, family holidays. We have plenty of parking for boats, trailers, second cars or large vehicles, and with our location within walking distance of the markets at the lake, the central city, and the hospital, we are ideal for those without transportation too. ... more   less 

Additional Information about Cleveland Thermal Motel

Address: 113-119 Lake Road, Rotorua 3010, New Zealand (Formerly The Cleveland Thermal Resort)
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range: RM370 - RM643 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Cleveland Thermal Motel 3.5*
Number of rooms: 31
Reservation Options:
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Also Known As:
Cleveland Hotel Rotorua
Cleveland Motel Rotorua
Hotel Style:
#8 Best Value Hotel in Rotorua
#13 Family Hotel in Rotorua
#15 Romantic Hotel in Rotorua
#16 Business Hotel in Rotorua
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Questions & Answers

Here's what travellers have asked, with answers from Cleveland Thermal Motel staff and other travellers.
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Questions? Get answers from Cleveland Thermal Motel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Hotel rooms offer movies on demand which need to be paid for unless booked directly through the hotel.”
moko70, 15 Apr 2017 | Read review
“Away from road. A bit noisy.”
AndyAuckand, 14 Apr 2017 | Read review
“Fantastic location, decent sized rooms and comfortable and clean beds:-)”
kamniraju, 11 Apr 2017 | Read review
“We had a room with a separate lounge and kitchen”
jeemuz10, 22 Mar 2017 | Read review
“We had a frount room,which was very quiet, you'd need to ask for a room down-stairs if required.”
12charlesc, 20 Mar 2017 | Read review
5 of 5