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James Cook Hotel Grand Chancellor

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James Cook Hotel Grand Chancellor
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2,607 Reviews from our TripAdvisor Community

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Showing 2,562: English reviews
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Auckland, New Zealand
Reviewed yesterday NEW

The room very comfortable the outlook not the best view for level 1923 looking out onto a cooling tower but overall the experience was good and would not me deter to arrange another trip to stay at this hotel maybe a choice of room would be great if booked in advance

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Thank W2801XRjeffreyp
Auckland
HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago

The James Cook Hotel is long established and lives up to its great reputation. Central location means you have a short walk to the Golden Mile shopping precinct and numerous conference facilities, government and businesses. Helpful staff and hotel has recently been renovated

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1Thank 158iaing
About Hotel's Favourite Review
Reviewed yesterday NEWvia mobile

A very well located hotel we stayed for a night at Wellington to catch our ferry for South Islands the next morning. Extremely comfortable and very helpful and welcoming staff. An excellent spread of breakfast. Has ample parking.

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Thank Viren S
Hamilton, New Zealand
Reviewed 2 days ago NEW

Stayed several times and other times have been good. 17th floor noisy and sleep interruptions noticeable compared to other floors I have stayed on Really annoying that want to give a review but to complete it has to be a minimum of 200

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Thank C7473OOmargaretb
Auckland
Reviewed 3 days ago NEW

This is my preferred hotel and its like a home away from home for me. The staff are great, the location is perfect with access to the Terrace and Lambton Quay. Have been staying at the same hotel for over 10 years!

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Thank Peter B
Wellington
Reviewed 4 days ago NEW

It was very hot the night I stayed, it could be good to have access to a fan as there was ability to open a window and the air conditioner would only go down to 18 degrees but the room temp was over 22 degrees

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Thank H8573JOmicheled
Reviewed 6 days ago NEW

James Cook Hotel was an alright start to our trip in New Zealand. The room was adverage and the food was average as well. I had more expectation with the decor in the rooms but it was clean and comfortable. The location was really good since it was in the city but gave a view to a blank wall.

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Thank Mikaela H
Auckland, New Zealand
Reviewed 6 days ago NEW

Great location. Lovely rooms. But little fees here and there. $5 fee for room service - but not mentioned on Breakfast page so you get caught out. $1 fee deducted on check in. Credit card fee on check out. Takes the edge off the experience. Should be easy and transparent. They should build the costs in like everyone else does.

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Helpful?
Thank D6153UVkellyt
SteveJMartin, General Manager at James Cook Hotel Grand Chancellor, responded to this review

Hi D6153UVkellyt Thank you for your review and it's great to hear that you enjoyed your room. Just to clarify: the $5.00 room service fee is listed on the breakfast card. The $1.00 authorisation processed on check in ensures that the credit card is valid and is released back within a couple of days. Finally the credit card surcharge applies...

Hong Kong, China
Reviewed 6 days ago NEW

Another great stay with professional and helpful service , particularly from the Concierge Department. Our room was airy and spacious and I really liked the whole wing of the Hotel across the high rise walkway.

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1Thank Perry B
Auckland, Auckland, New Zealand
Reviewed 1 week ago NEW

the hotel was very good, a little tired in terms of décor but clean and friendly. We found it hard to get wifi in the room but we had an issue with accidentally booking a movie, which was hastily rectified with no charge. We enjoyed our stay and would stay again

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Thank SattSarah

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The James Cook Hotel Grand Chancellor is located in the heart of Wellington City and features a unique thoroughfare between the leading retail district of Lambton Quay and business hub of The Terrace. The hotel features 268 accommodation rooms, two restaurants and bars, and a complimentary in-house gymnasium. High-speed internet connectivity is available throughout the hotel and the exclusive 26th floor Club Lounge offers the pinnacle of executive comfort with complimentary full buffet breakfasts, evening bar service and a business centre with spectacular harbour views. For meetings and events, the Hotel has a diverse selection of eight meeting and conference rooms, catering for up to 350 delegates. The entire conference floor and Whitby's Restaurant can also be utilised for large events and tradeshows for up to 600 guests. The hotel offers fresh, modern facilities along with a state of the art sound system. The dedicated Functions team are on hand to provide advice, information and ideas along with professional and friendly assistance. Experience the highest standards of service at Wellington's definitive accommodation and conference venue; the James Cook Hotel Grand Chancellor. ... more   less 

Additional Information about James Cook Hotel Grand Chancellor

Address: 147 The Terrace, Wellington 6011, New Zealand
Region: New Zealand > North Island > Greater Wellington > Wellington
Price Range: RM474 - RM1,063 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — James Cook Hotel Grand Chancellor 4.5*
Number of rooms: 268
Reservation Options:
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Also Known As:
James Cook Wellington
Hotel Style:
#9 Business Hotel in Wellington
#10 Family Hotel in Wellington
#13 Luxury Hotel in Wellington
#16 Romantic Hotel in Wellington
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Questions & Answers

Here's what travellers have asked, with answers from James Cook Hotel Grand Chancellor staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms in tHe wing across the high rise connecting walkway are recommended.”
 of 5 bubbles PerryB137, 21 Mar 2017 | Read review
“Make sure you have a street map of central Wellington so you don't get lost.”
 of 5 bubbles harold783, 3 Mar 2017 | Read review
“nothing in particular”
 of 5 bubbles reichers59, 22 Feb 2017 | Read review
“Use the basement elevators to take you right out into the main CBD”
 of 5 bubbles stuartmJ2570AV, 19 Feb 2017 | Read review
“Don't get 1610, it is opposite the gym and noisy”
 of 5 bubbles tenby50, 14 Feb 2017 | Read review
5 of 5