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Willis Wellington Hotel

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Willis Wellington Hotel
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327 Reviews from our TripAdvisor Community

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Showing 308: English reviews
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Gisborne Region, New Zealand
Reviewed 3 days ago NEW

Clearly an older hotel but the tariffs reflect this -very reasonable prices. Good sized rooms-good selection of TV channels.Very close to all major attractions and great restaurants. Bus services outside hotel giving easy access to CBD and waterfront. The best feature would be the staff - very helpful and pleasant.

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Thank Judy N
Auckland Region, New Zealand
Reviewed 5 days ago NEW

I stayed here because it is close to the Basin Reserve and I was going to a test match. It is a 10 minute walk. It is also a 10-15 minute walk to the central city. The room was quite large and so was the attached bathroom. Everything was clean and tidy and the daily servicing of the room was...

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Thank PeterN1
Reviewed 1 week ago via mobile

Great little hotel with older styled facilities but easily accessible by taxi and service was great. I was only in Wellington for one night but reception really helped me with local activities and things to do.

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Thank Harry M
CPG-Hotels, General Manager at Willis Wellington Hotel, responded to this review

Dear Harry M Many many thanks for your great positive review. It means a lot to us and really encourages us to keep improving our customer service and our standards. Your support and 5 stars score will be a great source of recognition and motivation for the whole team. If there is anything we can do to prepare your next...

nottingham uk
Reviewed 1 week ago via mobile

Stayed for 2 nights in march. Check in was not good to say the least,the computer system was 'down', this meant although they could check me in, they couldn't allocate me a room . It then became very busy with other guests arriving. A fellow guest eventually informed me that the computer system was working again but staff were too...

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Thank carNottinghamUk
CPG-Hotels, General Manager at Willis Wellington Hotel, responded to this review

Dear carNottinghamUk Many many thanks for your review. You are referring to a situation which took place last Saturday and which has been a bit stressful for everyone. The Hotel team has worked very hard to keep the operations running and deliver the best service possible. It was not easy because all information about bookings, arrivals, room cleaning status were...

Wellington, New Zealand
Reviewed 2 weeks ago

I knew that I did not book a real fancy hotel, but you I think I expected something more from the hotel. It is obviously past it best time. Renovations are required. Especially in the bathroom. It was really mouldy around the bath/shower and the shower curtain was pink from the mould. The free shampoo and conditioner were not replaced...

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Thank Bea T
CPG-Hotels, General Manager at Willis Wellington Hotel, responded to this review

Dear Bea T Allow me to start with the end of your review for a change. I am very very happy to read that "you would go back". We try not to take things personally when comments are highlighting the age of the building or the need for refurbishment. But as I wrote before guests comments are what make us...

Reviewed 2 weeks ago

The room was dirty and beds were full of other peoples hair! In 3 days cleaning staff only came in once and made beds after we had ripped off the covered to have them changed. The room was noisy with traffic and could hear the elevator constantly through the night and not vacuumed. The room was just dirty and bathroom...

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Thank Rikki H
CPG-Hotels, General Manager at Willis Wellington Hotel, responded to this review

Dear Rikki H Thank you for your time and review. It is great to see that you become part of the Tripadvisor community. It is unfortunate that your first review about our hotel is not positive. It would have been great to discuss further about your experience and un-satisfaction in order to find a positive outcome. And we encourage all...

Hong Kong, China
Reviewed 2 weeks ago

It was good to see that there had been some refurbishing of rooms in the latest rebranding of this property. The Reception staff were helpful and there was a computer on the Lobby floor which could be accessed! The location can be a little distant from Wellington Central but on the plus side it's nice and close to the Aro...

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1Thank Perry B
CPG-Hotels, General Manager at Willis Wellington Hotel, responded to this review

Dear Perry B Many thanks for your great positive review and for highlighting the work we undertook last year in upgrading the rooms. I am pleased to inform you that Willis Wellington Hotel will go through some major renovations in the future. And we cant wait to share this transition with our guests. My team and I sincerely hope that...

Auckland Region, New Zealand
Reviewed 3 weeks ago

Room was comfortable, very glad to have window that opened and allowed fresh air in. Bathroom was large and modern. Smoking area was well thought out. Breakfast was delicious. Staff were the best I have come across in a long time of travelling. Exceptionally helpful, friendly and wonderful problem solvers. Good bed, good tv (important thing I look for due...

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Thank agentall
CPG-Hotels, Amy and Nic at Willis Wellington Hotel, responded to this review

Dear agentall, Thank you for your grateful reviews about our hotel. We are happy to read that your stay was pleasant. Your comment makes us feel rewarded and does encourage all our staff members to work harder to exceed our guests expectations. It is a true pleasure for us to look after our valued guests and we very much look...

Auckland
Reviewed 3 weeks ago

Room had dirt and grime all around windows. Traffic noise is very high. Room was very small, no wardrobe, just hooks on wall. Standard of fittings and furnishings late 1970s. Miles from CBD. Earthquake-prone yellow notice in entryway. Ceiling in finest spray-on roughcast: query whether it has asbestos in it? If you want to treat yourself to a trip back...

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Thank ge90
CPG-Hotels, General Manager at Willis Wellington Hotel, responded to this review

Dear ge90, We first would like to thank you for your feedbacks and questions which give us plenty of opportunity to discuss further about our Hotel. We apologize if your stay was not as comfortable as you were expecting. And we will work on all comments within our area of control. Ceilings have been tested and no asbestos found. The...

singapore
Reviewed 4 weeks ago via mobile

Starting with the good, the reception staff are very pleasant and welcoming, definitely a good welcome to this hotel. Sadly as you then go up to your room the pleasantness gradually dies. Basically tired dated and not very clean, in my room the cleaner really needs to get to the edges to pick up the dust accumulating there. The bathroom...

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Thank pan123969
CPG-Hotels, Amy and Nic at Willis Wellington Hotel, responded to this review

Dear pan123969, We appreciate your valuable feedback and your time reviewing your experience at Willis Wellington Hotel. We are sorry that your stay didn’t meet your expectations and we will share and escalate your comments about the room and facilities. We are working hard to improve the customer service and overall customer experience. We will address all areas within our...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Centrally located in the heart of the Cuba Quarter of Wellington, Willis Wellington Hotel is a short walk to local attractions, dining and shopping. Offering 90 well-appointed rooms with amenities and facilities suited for both business and leisure guests. ... more   less 

Additional Information about Willis Wellington Hotel

Address: 355 Willis St, Te Aro, Wellington 6011, New Zealand (Formerly Leisure Inn Wellington)
Region: New Zealand > North Island > Greater Wellington > Wellington
Price Range: RM310 - RM784 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Willis Wellington Hotel 3.5*
Number of rooms: 90
Reservation Options:
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Also Known As:
Mercure Wellington Willis Street Hotel Wellington
Accor Wellington Willis Street
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Questions & Answers

Here's what travellers have asked, with answers from Willis Wellington Hotel staff and other travellers.
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Questions? Get answers from Willis Wellington Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The best rooms will be those on the upper floors because the street below can be quite busy.”
 of 5 bubbles PeterN1, 20 Mar 2017 | Read review
“Window views towards Willis Street and the Aro St. Corner Dairy are nice!”
 of 5 bubbles PerryB137, 5 Mar 2017 | Read review
“ask for internal room to avoid high road noise”
 of 5 bubbles ge90, 27 Feb 2017 | Read review
“Somewhere else”
 of 5 bubbles Isla-dude, 24 Feb 2017 | Read review
“Don't stay - several hundred dollars for a single tiny room!”
 of 5 bubbles Foodlover5559, 21 Feb 2017 | Read review
5 of 5