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Heartland Hotel Cotswold

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Heartland Hotel Cotswold
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315 Reviews from our TripAdvisor Community

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Showing 279: English reviews
Brisbane Region, Australia
Reviewed 20 December 2016 via mobile

This motel had quaint decor, excellent room service (food was exceptional) but the beds left a lot to be desired. The Queen bed was extremely uncomfortable with no support. The pillows were like lying on tissue paper. Our backs were sore for a couple of days. A shame seeing as everything else was quite good - including the massive bathroom.

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Helpful?
Thank Dominique L
ManagerCotswoldHtl, General Manager at Heartland Hotel Cotswold, responded to this review

Dear Dominique L, Thank you for your recent stay at the Heartland Cotswold Hotel and for taking the time to review this. I appreciate your comments regarding the hotel and I am too, disappointed that your stay was affected by the bed and pillows. I will inspect this room and can also advise we have replaced all our pillows as...

Reviewed 20 December 2016 via mobile

Cotswold is quiet. Big rooms with all facilities you want. Nice view. Buildings are little German style. Close to the airport. Professional staff. No elevator to second floor. Enough free parking places.

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Helpful?
Thank JP v
ManagerCotswoldHtl, General Manager at Heartland Hotel Cotswold, responded to this review

Dear JP v, Thank you for your recent stay at the Heartland Cotswold Hotel and for taking the time to review this. I am delighted that you found the rooms spacious with good amenities and facilities. We pride ourselves on having friendly down to earth staff but with professionalism as we want to ensure our guests are well looked after...

Reviewed 10 December 2016 via mobile

Sparse and old decor in dire need of an entire estate gutting to rebuild from the ground up. Felt unsafe as a solo female. Something out of a 1950s time warp. Those with mold and mildew allergies should steer clear.

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Helpful?
1Thank Kari C
ManagerCotswoldHtl, General Manager at Heartland Hotel Cotswold, responded to this review

Dear Kari C, Thank you for your recent stay at the Heartland Cotswold Hotel and for taking the time to review this. I am somewhat peturbed by your statement about the hotel, however a 'Tudor' style hotel is not for everyone and we accept this. As mentioned in my prior review response I will also inspect the room you stayed...

Nelson, New Zealand
Reviewed 2 December 2016

I had a 1 bedroom King room and it was ok, slightly small bedroom, and a little dark the rooms, large bathroom. Bed was super comfortable which was great Rooms overall were basic but ok, slightly musty smell Had a bar and restaurant onsite which is handy Renovations going on around the complex

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Helpful?
Thank danjonelson
ManagerCotswoldHtl, General Manager at Heartland Hotel Cotswold, responded to this review

Dear danjonelson, Thank you for your recent stay at the Heartland Cotswold Hotel and for taking the time to review this. I will review the room you had stayed in with us as it is unacceptable that their was a musty smell so my apologies for this. We are currently repainting the exterior of the property to bring this up...

Hamilton, New Zealand
Reviewed 1 December 2016

Stayed here for work, 2x Queen bedroom suite. Beds were nice, not too soft not too firm, many couches and chairs to lounge on in downtime and nice small dining table as well, with a big TV to watch movies on to unwind (even if we were interrupted by a small quake). Room service was courteous and on time, and...

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Helpful?
Thank BrynTheGabe
ManagerCotswoldHtl, General Manager at Heartland Hotel Cotswold, responded to this review

Dear BrynTheGabe, Thank you for your recent stay at the Heartland Cotswold Hotel and for taking the time to review this. I am delighted that your stay was pleasant and you found the room, food and staff to be of a good standard. We look forward to welcoming you back again in the near future and hopefully less that shake!...

Long Beach, California
Reviewed 30 November 2016

Our group stopped twice on this Hotel. First stop our room was huge . Sitting room was really big and a wall seperate our room, Amenities were plenty. Room was beside the street but no problem with the noise. Hotel compound was nice. There were a lot of separate structure of buildings and this take us to our 2nd stay...

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Helpful?
Thank SCT0356
ManagerCotswoldHtl, General Manager at Heartland Hotel Cotswold, responded to this review

Dear SCT0356, Thank you for your recent stay at the Heartland Cotswold Hotel and for taking the time to review this. I am delighted that you found your stay comfortable and the rooms large with good amenities. As your group are booked on standard rooms, we allocate based on bedding requirements and this can lead to upgrades to our larger...

Texas
Reviewed 21 November 2016

Hotel looks like Old English Tudor. Rooms are clean but old (old furniture, old carpet, old bed). Bathrooms are tiny. They classify this hotel as 4 star, nothing close. Maybe a two. They also describe the location as walking distance to boutique shopping at Merivale Hagley Park. Not much to see in both places. The bar and restaurant on site...

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Helpful?
Thank evelyn s
ManagerCotswoldHtl, General Manager at Heartland Hotel Cotswold, responded to this review

Dear evelyn s, Thank you for your recent stay at the Heartland Cotswold Hotel and for taking the time to review this. The hotel is indeed modelled on a 'Tudor' theme in line with King Henry VIII and his eight wives. We are rated a 3 star Plus hotel by the national body Qualmark which is owned by Tourism NZ....

Sivakasi, India
Reviewed 20 November 2016

On 27th october 2016, As soon as I entered in this hotel, I was not impressed. It looks like a old & vintage hotel. But when I entered my room no.803, my impression changed. A very beautiful spacious living hall with all amenities,sofa, dining table etc. Bedroom was very romantic. Bathroom was very spacious with bathtub & lot of toiletries....

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Helpful?
Thank madan131275
ManagerCotswoldHtl, General Manager at Heartland Hotel Cotswold, responded to this review

Dear madan131275, Thank you for your recent stay at the Heartland Cotswold Hotel and for taking the time to review this. I am glad your impression of the hotel changed once you had checked into your room. It was disappointing to hear of your experience for breakfast and my apologies for having to book earlier for dinner as we wanted...

Ashburn, Virginia
Reviewed 13 November 2016

Our group stopped twice at the Heartland. Staff was very friendly and helpful both times. The rooms though are a bit old but stii sufficient. Noise came through from the room above 841. WiFi was only fair. The deadbolts did not work for rooms 841 and 908. Breakfasts and dinners in the upstairs restaurant were very good.

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Helpful?
Thank VW49
ManagerCotswoldHtl, General Manager at Heartland Hotel Cotswold, responded to this review

Dear VW49, Thank you for your recent stay at the Heartland Hotel Cotswold and for taking the time to review this. I am glad that the staff were friendly and attentive on both your stays at the hotel as we certainly pride ourselves on a 'home away from home' experience. It was good to hear that your meals were well...

Reviewed 25 October 2016

Spent three nights at the Heartland, room was basic but comfortable with a separate bedroom, plenty of storage space and plenty of room. Had a meal at the attached Tudor Restaurant which was very nice, reasonable selection on the menu and very pleasant staff. Handy location to other restaurants near by plus less than a 30 minute drive to the...

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Helpful?
Thank Paul B
ManagerCotswoldHtl, General Manager at Heartland Hotel Cotswold, responded to this review

Dear Paul B, Thank you for your recent stay at the Heartland Hotel Cotswold and for taking the time to review this. I am happy that your room was comfortable and that you found this had plenty of room for your 3 nights. This hotel has one of the biggest square metreage of any hotel in Christchurch. We look forward...

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Free Internet
  • Pool
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Internet
  • Paid Wifi
  • Free Internet
Services
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
  • Banquet Room
  • Room Service
  • Business Centre with Internet Access
  • Self-Serve Laundry

Additional Information about Heartland Hotel Cotswold

Address: 88-96 Papanui Road | Merivale, Christchurch 8014, New Zealand
Region: New Zealand > South Island > Canterbury Region > Christchurch
Price Range: RM410 - RM675 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Heartland Hotel Cotswold 3.5*
Number of rooms: 76
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Also Known As:
Heartland Hotel Christchurch
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Questions & Answers

Here's what travellers have asked, with answers from Heartland Hotel Cotswold staff and other travellers.
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Questions? Get answers from Heartland Hotel Cotswold staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Away from access drive”
 of 5 bubbles JonG31352, 8 Jan 2017 | Read review
“Avoid the hotel”
 of 5 bubbles Adam9999999999999, 25 Dec 2016 | Read review
“Rooms close to the bar/restaurant are more convenient.”
 of 5 bubbles 984evelyns, 20 Nov 2016 | Read review
“We didn't stay at the motel but the buffet was well worth it!!!”
 of 5 bubbles MargR26, 22 Aug 2016 | Read review
“Check out the room before taking it.”
 of 5 bubbles Ibrahim11, 30 May 2016 | Read review
5 of 5