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Novotel Christchurch Cathedral Square Hotel

1,002 reviews
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Traveller (255)
Room & Suite (111)
Dining (25)
Overview
  • Excellent34%
  • Very good51%
  • Average12%
  • Poor2%
  • Terrible1%
Travellers talk about
“cathedral square”(104 reviews)
“accor member”(9 reviews)
“central location”(43 reviews)
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
4.5 Star Hotel
All hotel details
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Reviews (1,002)Write a Review
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318
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All reviewscathedral squareaccor membercentral locationhand basinper daynew zealandregent streetcomfortable hotelgood sizebuffet breakfastrestart mallfree internetsouth islandone night staycomfy bedbotanical gardensearthquake
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11 - 15 of 923 reviews
Reviewed 4 weeks ago

I had to write this since I don't want anyone else to have the same experience. If you are in Christchurch, do not book this hotel. It is better to pay extra and stay at an expensive property than Novotel. I checked in on the...More

Thank GuptaSajal
Response from Jonathan6592, General Manager at Novotel Christchurch Cathedral Square HotelResponded 3 weeks ago

Dear GuptaSajal Thank you for taking the time to provide feedback on your recent stay with us at Novotel Christchurch. I am disappointed to read that your stay was less than satisfactory and I sincerely apologise for any inconvenience that this has caused you and...More

Reviewed 7 January 2018

Excellent location at Cathedral Square, easy walk to central Christchurch activities. It's a good-quality Novotel property, nothing fancy, but clean and comfortable. Food is pricey. Our only complaint on this trip was a mix-up with the reservation - we had a change confirmed over the...More

Thank hwolfsf
Response from Jonathan6592, General Manager at Novotel Christchurch Cathedral Square HotelResponded 3 weeks ago

Dear hwolfsf Thank you for your feedback. This is great content that I will be sharing with my team to ensure we are constantly reviewing and improving our standards. I hope we see you again in the near future back at Novotel Christchurch. Best Regards...More

Reviewed 5 January 2018 via mobile

The hotel is conveniently located in the city centre , butting up against cathedral square and a short walk from hagley park and other cool parks. While the hotel is fairly basic in the amenities and the rooms, what sets it apart is the staff....More

Thank rram_n
Response from Jonathan6592, General Manager at Novotel Christchurch Cathedral Square HotelResponded 3 weeks ago

Dear rram_n Thanks for that great feedback. Service is a key to any hotel and I am please that we managed to meet your expectations throughout your stay. I look forward to welcoming you back in the near future. Best Regards Jonathan Dean General Manager

Reviewed 4 January 2018 via mobile

I stayed a couple of nights...the hotel is central in Christchurch...immaculately clean...staff are amazing...comfy rooms...views over city...most spectacular view of cathedral...a very lovely hotel to stay in .

Thank Lyndzm
Response from Jonathan6592, General Manager at Novotel Christchurch Cathedral Square HotelResponded 3 weeks ago

Dear Lyndzm Thanks for the kind feedback, I will be sure to share this with my amaizing team for all the effort they have put into your stay. We all hope to see you back again soon. Best Regards Jonathan Dean General manager

Reviewed 2 January 2018 via mobile

Stayed here for one night. We were a family of 4 and booked a room with 2 queen beds. Beds were a little small but we managed for the night. Hotel staff is just ok. Overall nothing to write home about, and no complaints either....More

Thank LovetheOrient
Response from Jonathan6592, General Manager at Novotel Christchurch Cathedral Square HotelResponded 3 weeks ago

Dear LovetheOrient Thanks for your feedback. I have shared your comments on service and general feel of the rooms with my team as we set out to exceed our guests expectations. We pride ourselves on our breakfast and I am in the process of working...More

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About
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free Internet
Hotel Amenities
Room Service
Children Activities (Kid / Family Friendly)
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
US$126 - US$324 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Green Hotel in Christchurch
#16 Business Hotel in Christchurch
#17 Luxury Hotel in Christchurch
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$126 - US$324 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Green Hotel in Christchurch
#16 Business Hotel in Christchurch
#17 Luxury Hotel in Christchurch
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (255)
Room & Suite (111)
Dining (25)
Business Centre & Event Rooms (5)
Questions & Answers
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Joanna R
30 January 2018|
AnswerShow all 3 answers
Response from Gordino79 | Reviewed this property |
If you’re planning to stay at the Novotel in Christchurch like I did, I suggest look into the AccorHotels website and subscribe with them. They send out 40% discounts sometimes. If you like 4-5 star luxury I do recommend the... More
1
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Joanna R
30 January 2018|
AnswerShow all 4 answers
Response from GARY W | Reviewed this property |
You have not reached the Novatel Hotel in Christchurch. I am just a very frequent traveler that enjoyed our stay at this hotel in Christchurch. I highly recommend it since has a great location to everything and was furnished... More
1
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bd1025r
3 January 2018|
AnswerShow all 10 answers
Response from HaljoHal | Reviewed this property |
See if possible to get a fixed price taxi -- and if not possible try to go during an off-peak (non-rush-hour) drive time. The local roads can get jammed up and it's frustrating watching the meter go up up up as your taxi... More
0
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Room Tips
"West facing over Square"
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"Nice view and good location."
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"All rooms are basically the same. Some face Cathedral Square"
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"12th & 13th floor offer preferred guest amenities."
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