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Mercure Resort Queenstown

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Mercure Resort Queenstown
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1,330 Reviews from our TripAdvisor Community

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There are newer reviews for Mercure Resort Queenstown
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Showing 1,215: English reviews
New Delhi, India
Reviewed 2 weeks ago

As most of the reviewers have pointed out, it is out of the main town. We had a self drive car so it was not a problem to go into the town. The hotel is old construction with outdated lifts. Most of the rooms are not lake facing. The lake facing rooms also do not have any balcony to sit...

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Helpful?
1Thank Drsabharwal
Simon H, General Manager at Mercure Resort Queenstown, responded to this review

Dear Drsabharwai Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. The...

Auckland Region, New Zealand
Reviewed 2 weeks ago

Nice Hotel, on the Hill 2 kilometers from Queens town Central. I looked for a good deal on the web and got it. Timing and awareness is the key. Room and breakfast for two, under $200. The room was a pleasant twin bed (Queen size) on the 4th floor, we got in midday, and a lovely view. The Gym had...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Alec W
Simon H, General Manager at Mercure Resort Queenstown, responded to this review

Dear Alec W We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

Trenton, Ontario
Reviewed 2 weeks ago

Stayed here for four days. The staff were courteous and helpful. Beautiful view of the lake, mountains and surrounding area. The rooms are good, clean and the beds are comfortable. There is a pool and a hot tub( little cool in late March) . The walk to town is not that far, maybe 15 minutes. Downhill, might be a little...

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Helpful?
Thank loadie49
Simon H, General Manager at Mercure Resort Queenstown, responded to this review

Dear loadie49 We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

Melbourne, Australia
Reviewed 2 weeks ago

A peaceful spot to stay in Queenstown with wonderful views of the lake. It is about a 30 minute walk to town but a local bus stops outside every 30 minutes to take you in if needed. The room was clean and comfortable

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Helen R
Simon H, General Manager at Mercure Resort Queenstown, responded to this review

Dear Helen R We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

Canberra, Australia
Reviewed 2 weeks ago

We stayed in Queenstown, NZ for 4 nights. We stayed at the Mercure resort which was very enjoyable. All facilities and staff were excellent. The only issue for us (both in our 70s) was the transport to the town about 2 km away. We walked several times but the steep hills on the return journey made it difficult. There is...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Dennis C
Simon H, General Manager at Mercure Resort Queenstown, responded to this review

Dear Dennis C Thank you for choosing to stay with us at the Mercure Queenstown and for your positive review. Yes, the bus service is excellent and we are fortunate that it stops literally at our front door. The hotel team and I are delighted that you enjoyed your time in Queenstown and in particular at the Mercure Queenstown. Thank...

Melbourne, Australia
Reviewed 3 weeks ago

The views are amazing, the rooms big and spacious, the beds so comfortable, the staff are amazing. My only complaint was that my room was next to the lift which made it noisy - my husband didn't even notice this, just me. Handy tip if you stay here, the local bus has a stop at the front door so you...

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Helpful?
Thank Bluebec
Simon H, General Manager at Mercure Resort Queenstown, responded to this review

Dear Bluebec Thank you for your review of your recent stay with us at the Mercure Queenstown. The team and I enjoy receiving positive feedback regarding the level of service and friendliness they provide all our valued guests. Yes the bus provides a great option to get to and from town and even moreso with Queenstown's parking challenges, just a...

Christchurch
Reviewed 3 weeks ago

Excellent service and a great room with the lake and Queenstown views. Meat quality in the restaurant was not good. The sirloin steak was tough and hard to cut and the pork not totally cooked through. Presentation and taste were very good. An enjoyable stay.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank John J N
Simon H, General Manager at Mercure Resort Queenstown, responded to this review

Dear John J N Thank you for providing us with feedback regarding your stay with us at the Mercure Queenstown, it is also a pleasure to receive positive and constructive feedback. I will pass your comments onto the team they will be delighted you appreciated the service they provided. Also obviously we will be reviewing your comments with the Kitchen...

Tulsa, Oklahoma
Reviewed 3 weeks ago

The location almost makes up for the age of the rooms. Why have a million dollar, US Dollars, view and then only have one chair at the table that faces the view?? Why have ONE bedside lamp and require the guest to move the ""desk"" lamp to my side of the bed. I asked the front desk but the question...

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Helpful?
Thank telecombeta
Simon H, General Manager at Mercure Resort Queenstown, responded to this review

Dear telecombeta Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. I am sorry that not all of your experiences met your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us....

Whitianga, New Zealand
Reviewed 3 weeks ago via mobile

Good views - I stay in a lake view room, modern clean rooms, comfortable beds, and really helpful lovely staff. 5mins drive from town. Enjoyed my stay. Would love to come back and try the two restaurant on offer.

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Helpful?
Thank NumbereightBar
Simon H, General Manager at Mercure Resort Queenstown, responded to this review

Dear NumbereightBar We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

Peterborough, Australia
Reviewed 3 weeks ago

Our room was quite roomy, neat, clean and tidy with a magnificent view of Lake Wakatipu and the Alps surrounding the lake. The Bathroom area was great and the room had all one needs. The meals were Buffet service, beautiful and plenty to choose from. Two gripes, 1) The Indian Porter was far too slow at unloading our cases and...

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Helpful?
Thank 4x4wheelers
Simon H, General Manager at Mercure Resort Queenstown, responded to this review

Dear 4x4wheelers We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Mercure Resort Queenstown is located on a unique vantage point overlooking the Lake Wakatipu and the Remarkables Mountains. The hotel features 148 spacious rooms with either Lake or Garden views. Accommodation rooms feature broadband internet, coffee and tea making facilities ,in room safes. Facilities include an outdoor swimming pool, spa pool, sauna and gymnasium. Vista a la carte Restaurant, the Lounge Bar, three flexible conference rooms and a winter and summer sports storage room. Complimentary car parking. ... more   less 

Additional Information about Mercure Resort Queenstown

Address: Sainsbury Road 9197, Queenstown 50071, New Zealand
Region: New Zealand > South Island > Otago Region > Queenstown
Price Range: RM352 - RM912 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Resort Queenstown 4*
Number of rooms: 148
Reservation Options:
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Also Known As:
Mercure Resort Queenstown Hotel Queenstown
Mercure Hotel Queenstown
Mercure Queenstown
Hotel Style:
#14 Business Hotel in Queenstown
#27 Luxury Hotel in Queenstown
#29 Family Hotel in Queenstown
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Resort Queenstown staff and other travellers.
11 questions
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Waikerie, Australia
4 months ago
Bethany Beach, Delaware
Sacramento, California
over a year ago

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Questions? Get answers from Mercure Resort Queenstown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“A room with a view of Lake Wakatipu!”
FelicityJohannesburg, 18 Apr 2017 | Read review
“Request an upper floor, room 402 was great”
  • 402
jakebrake54, 14 Apr 2017 | Read review
“Ask for room facing the water; sign up for loyalty program for free wifi.”
732adim, 12 Apr 2017 | Read review
“Lake facing if you can book early and it is expensive”
Drsabharwal, 12 Apr 2017 | Read review
“Get a lake view”
loadie49, 10 Apr 2017 | Read review
5 of 5