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Oaks Cypress Lakes Resort

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983 Reviews from our TripAdvisor Community

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Showing 977: English reviews
Castle Hill, Australia
Reviewed 5 weeks ago

We enjoyed the villa facilties and the pool. Breakfast on both mornings was prepaid and we wish that we had not. The quality of food was well below standard and disappointing for a location that used to have such a good reputation. Unfortunately it is the last impression that fills our memories.

Review collected in partnership with this hotel
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Helpful?
1Thank cpine_204445
Phil S, General Manager at Oaks Cypress Lakes Resort, responded to this review

Hello cpine_204445, Thank you for your review. I am sorry to hear your breakfast experience was not what you expected. I have passed your feedback onto the breakfast chef to advise them. I am glad to hear that you enjoyed the resort facilities and the villa. We have been working hard to ensure that these are maintained to the best...

Orange, Australia
Reviewed 21 February 2017

Had to book minimum two nights due to concert. That was ok. But only had one staff member to service rooms in our area. Night of concert all buses returned to hotel to be told the main bar area was closed! Approx 11:30pm. With hundreds of people returning from the concert. The whole property in desperate need of some maintenance...

Review collected in partnership with this hotel
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Helpful?
1Thank jimwQ7441SK
Phil S, General Manager at Oaks Cypress Lakes Resort, responded to this review

Hello jimwQ7441SK, I am sorry to hear about your stay. We have been making improvements to the resort over the last 15 months. We have finished refurbishing approximately 75% of our villas, we have updated our conference spaces and renovated and re-opened the Pipette restaurant. Alongside this, we have opened the new Connoisseur Bar & Lounge which is the bar...

Sydney, Australia
Reviewed 20 February 2017 via mobile

We stayed in a 2 bedroom Villa. Whilst the Villa was a perfect size & great location it lacked all over cleanliness. There were a lot of bugs & spiders throughout & it just looked like it needed a good clean. A number of cobwebs on the curtains and ceilings and very dusty and musty. Not what you would expect...

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Helpful?
1Thank jorennie123
Phil S, General Manager at Oaks Cypress Lakes Resort, responded to this review

Hello jorennie123, thank you for your review. our villas are perfect for families and groups of friends as they can enjoy the comforts of home while being located in a central position to all wineries and attractions. I will be following up with our Housekeeping manager to ensure that our standards for cleanliness are maintained. We hope to see you...

Woodford, New South Wales, Australia
Reviewed 19 February 2017

Well appointed, very friendly and attentive staff who go out of their way to ensure you have a great stay. Great golf course, easy, short bus trip to Hope Estate concert, choice of pools and well appointed villas

Review collected in partnership with this hotel
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Helpful?
Thank Leanne S
Phil S, General Manager at Oaks Cypress Lakes Resort, responded to this review

Hello Leanne S, Thank you for your review. I am glad to hear that you could enjoy or resort. We are ideally located for concerts and all attractions within the Hunter Valley. We hope to see you again soon.

Sydney, Australia
Reviewed 15 February 2017

We went to the wineries for a couple of day and stayed at this centrally located resort. Although the weather was extremely hot (46 degrees) the Air con in the room and the resort coped well. The staff was very friendly and accommodating and the steak I had in the restaurant was the best I've ever had. The 3 swimming...

Review collected in partnership with this hotel
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Helpful?
Thank mikeaH9745BA
Phil S, General Manager at Oaks Cypress Lakes Resort, responded to this review

Hello mikeaH9745BA, Thank you for your review. it is always great to hear of guests who enjoy our location and surrounds. In the heat, our three pools have been a welcome relief for guests. I will pass on your feedback to our chef who will be delighted to hear about your steak. We do operate a shuttle service within our...

Cheshire
Reviewed 14 February 2017

Visited on a three day wine tasting trip. Very central location. Cabins were excellent accommodation in the tree lined golf resort. Amazed to see kangaroos wandering around outside the apartments during the day. Great breakfast buffet, and the restaurant was OK for dinner. The pools were also very welcome during the very hot weather.

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Helpful?
Thank pedroboats
Phil S, General Manager at Oaks Cypress Lakes Resort, responded to this review

Hello Pedroboats, Thank you for your review. I am glad that you could enjoy our location and surrounds. Our natural wildlife are a wonderful addition to our fantastic views. We hope to see you again soon

Sydney, Australia
Reviewed 13 February 2017

Cypress Lakes is an excellent resort. While the boys played golf in 43 degrees, the girls and children played in the huge welcoming pool. We were able to wave to them as they passed by in their golf cart from the comfort of the spa. All rooms had working air conditioning - a relief from the sweltering heat. The restaurant...

Review collected in partnership with this hotel
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Helpful?
Thank 345bevo
Phil S, General Manager at Oaks Cypress Lakes Resort, responded to this review

Hello 345bevo, Thank you for your review. Our pools and golf course are fantastic for families and friends. Hopefully on your next stay the heat wont be as bad. I am glad that you were able to enjoy our air-conditioning and cool villas. We look forward to seeing you again soon.

Parramatta, Australia
Reviewed 13 February 2017

What a beautiful spot in the Hunter Valley to relax and unwind. Villas are very well appointed and spotlessly clean with a great lay-out. Pools were wonderful on such a hot weekend. Bodega Restaurant was wonderful but sadly didn't get the chance to dine at Pipette's Restaurant (will have to do another time!). Will definitely return for a lazy weekend...

Review collected in partnership with this hotel
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Helpful?
Thank Kim P
Phil S, General Manager at Oaks Cypress Lakes Resort, responded to this review

Hello Kim P, Thank you for your review. our 3 pools are definitely a bonus on hot days. I am glad you could enjoy your room and the bodega restaurant. Hopefully on your next visit you can dine in pipette and enjoy that too.

Melbourne, Australia
Reviewed 12 February 2017

I celebrated my 40th at Cypress Lakes last weekend and the weekend was wonderful. There was a group of 20 and we had 4 and 3 bedroom villas. The villas were very comfortable and roomy and we all felt at home. There was a full sized kitchen which was great for cooking meals for everyone. The ones that played golf...

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Helpful?
Thank dunoak
Phil S, General Manager at Oaks Cypress Lakes Resort, responded to this review

Hello dunoak, Thank you for your review. We always love to celebrate milestones with out guests and we are grateful to be a part of your 40th celebrations. I am glad you could make use of our spacious villas and enjoy the private and secluded environment we provide. I will be passing on your feedback to Kellie and Rachel, they...

Sydney, Australia
Reviewed 12 February 2017 via mobile

On a weekend when accommodation was at a premium we were happy to pay extra but along with the high price must be great service. Buffet breakfast was average at best - staff more interested in scraping plates next to our table than serving coffee or finding salt and peppers. Lunch in the bar served manky yellow salad leaves and...

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Helpful?
Thank Farrar0109
Phil S, General Manager at Oaks Cypress Lakes Resort, responded to this review

Hello Farrar0109, I am sorry for your experience with our breakfast. I will be following up with the Food and Beverage manager to ensure that all staff are being attentive to the needs of our patrons. We do keep towels at reception for your convenience, I am sorry that you weren't informed of this. Hopefully we are able to see...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Room Service
  • Spa
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Golf Course
  • Tennis Court
  • Spa
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Airport Transportation
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Nestled in the Hunter Valley's picturesque hinterland surroundings, Cypress Lakes Resort by Oaks Hotels & Resorts promises a tranquil and indulgent escape, ideal for a leisurely holiday with family and friends, golfing break, memorable wedding, or unique conferencing experience. Coupling luxury, self-contained villa accommodation in one, two and three bedroom configurations with thoughtful in-room appointments and elegant furnishings, each apartment features a modern kitchen, dryer, spacious living and dining areas and private balcony overlooking the resort's verdant bushland and 18-hole championship golf course. The resort also features a selection of superior onsite leisure facilities set against an exquisite backdrop - ensuring guests can enjoy more active pursuits or simply relax in serene surroundings. Enjoy a game of tennis or golf, dine at the onsite Bodega restaurant and bar, unwind in the swimming pool and spa, work out in the fully-equipped gymnasium or Bike Hire is also available for purchase. Cypress Lakes Resort is also just a stones throw from the indulgent Golden Door Day Spa, where guests can choose from an extensive menu of pampering treatments. For all types of occasions and both short and longer stays, Cypress Lakes Resort by Oaks Hotels & Resorts is the Hunter Valleys premier resort destination. ... more   less 

Additional Information about Oaks Cypress Lakes Resort

Address: 15 Thompsons Rd, Pokolbin, New South Wales 2320, Australia (Formerly Cypress Lakes Resort)
Region: Australia > New South Wales > Greater Newcastle > Pokolbin
Price Range: RM651 - RM1,502 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Oaks Cypress Lakes Resort 4*
Number of rooms: 200
Reservation Options:
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Also Known As:
Cypress Lakes Hotel Pokolbin
Cypress Lakes Pokolbin
Cypress Lake Resort
Cypress Lakes Resort
Oaks Cypress Lakes Resort Greater Newcastle/Pokolbin
Hotel Style:
#4 Top resorts Hotel in Pokolbin
#7 Spa Hotel in Pokolbin
#11 Luxury Hotel in Pokolbin
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Questions & Answers

Here's what travellers have asked, with answers from Oaks Cypress Lakes Resort staff and other travellers.
3 questions
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Questions? Get answers from Oaks Cypress Lakes Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request a villa close to the reception otherwise can be a hike, we were in 522”
 of 5 bubbles MaisyB, 15 Mar 2017 | Read review
“Ask for a room near to resort and pool.”
 of 5 bubbles SydneyLeprechaun, 14 Mar 2017 | Read review
“Any of the villa are great”
 of 5 bubbles sachinkumar1, 28 Feb 2017 | Read review
“if you have a walking problem this is not your hotels it is built on a hill.”
 of 5 bubbles likeitlumpit, 23 Feb 2017 | Read review
“Only a small fridge and limited kitchen facilities in standard villas. We brought an esky. Try Nana Kerr's Kitchen for a scrumptious brekky ”
 of 5 bubbles 689leannes, 19 Feb 2017 | Read review
5 of 5