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Mercure Resort Hunter Valley Gardens

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Mercure Resort Hunter Valley Gardens
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839 Reviews from our TripAdvisor Community

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Showing 834: English reviews
Coffs Harbour, Australia
Reviewed 8 October 2014

The grounds here are magnificent. The room we were allocated was totally adequate however we were very disappointed to be given a room overlooking roof-tops and too near to the amenities for the rubbish removal early in the morning, Good Dinner and Breakfast. Friendly and courteous staff. We will return for sure.

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Helpful?
Thank GoodFoodTaster
MercureMMT, Manager at Mercure Resort Hunter Valley Gardens, responded to this review

Thank you very much for your review - we really look forward to welcoming you back in the future! I am sorry about the rubbish removal, when you re-book just let us know that has happened previously and we will fix you room. Great to see some nice feedback regarding our new restaurant elements as well, thank you! Kind regards,...

Moree, Australia
Reviewed 3 October 2014

My daughter and I stayed for four nights at this Hotel whilst visiting family in the Hunter Valley. We stayed in a first floor room with an outlook over the gardens, we had two double beds and the room was reasonably specious and very clean. We love the atmosphere and the location - perfect for seeing the Hunter Valley area....

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Helpful?
Thank Michelle C
MercureMMT, Manager at Mercure Resort Hunter Valley Gardens, responded to this review

We very much appreciate your comments regarding your stay at the Mercure Hunter Valley Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank...

Springwood, Australia
Reviewed 2 October 2014

Review collected in partnership with Accorhotels.com
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Thank mdcmckinnon
MercureMMT, Manager at Mercure Resort Hunter Valley Gardens, responded to this review

Sydney, Australia
Reviewed 2 October 2014

First the positives.... The Gardens, Reception, Sitting and Restaurant areas were beautiful and elegant. The Reception staff were polite and helpful. But from the time we arrived we were expected to find our own room, move our luggage and navigate the steps without assistance. Two of our party were over 80 and another with limited mobility and the reception staff...

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1Thank DiesyH
MercureMMT, Manager at Mercure Resort Hunter Valley Gardens, responded to this review

Thank you for taking the time to tell us about your experience at the here at the Mercure. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest...

Sydney, Australia
Reviewed 1 October 2014

Very friendly and nice experience at the Hunter Valley Mercure. Very good services in both rooms and restaurant. As Accor members we appreciated the received vouchers and discounts. We will return in the near future.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank USASYDNEY
MercureMMT, Manager at Mercure Resort Hunter Valley Gardens, responded to this review

We very much appreciate your comments regarding your stay at the Mercure Hunter Valley Resort. It is always a pleasure to receive positive feedback from our Advantage Plus members! I will share your comments with our team, particularly our restaurant, which has recently been renamed to 'elelemtns bar and dining' and has a french influence rather then our Steakhouse. I...

Sydney, Australia
Reviewed 29 September 2014

My family has just spent a wonderful weekend at Hunter valley garden resort, we have had a wonderful time there, we love the warm and friendly country hospitality, the staff there are excellent and very helpful, we really felt at home. We had dinner on Saturday night and the food is super, very good price for such excellent meal. And...

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Helpful?
Thank Sunny Y
MercureMMT, Manager at Mercure Resort Hunter Valley Gardens, responded to this review

Dear Sunny Y, We very much appreciate your comments regarding your stay at the Mercure Hunter Valley Resort. It is always a pleasure to receive positive feedback. Thank you for your comments regarding elements bar and dining as well - this will mean alot to the team! Thank you again for sharing your experience, and we hope your next family...

Sydney, Australia
Reviewed 28 September 2014

Paul and the team at the Mercure really looked after us! Nothing was a problem. The grounds are stunning, the rooms are lovely and the food was delicious. The Mercure is also centrally located and is only a stones throw away from a number of excellent vineyards, the Hunter Valley Gardens and the Irish pub. Thank you for a great...

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Helpful?
Thank Megan S
MercureMMT, Manager at Mercure Resort Hunter Valley Gardens, responded to this review

Hi Megan S, It is such a pleasure to receive positive feedback! We very much appreciate your comments regarding your stay at the Mercure Hunter Valley Resort and thank you for sharing your experience online. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Lauren J...

Riga
Reviewed 27 September 2014

Fantastic location in the heart of wine country. Beautiful, easy-to-access property within easy reach of wineries and attractions, including a quick walk to the connected Hunter Valley Gardens. Fireplace in the lobby/bar area was a really nice touch for winter travel, and included breakfast was spectacular. Our room was comfortable but starting to show its age a little bit-- 2...

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Helpful?
Thank Marc B
MercureMMT, Manager at Mercure Resort Hunter Valley Gardens, responded to this review

We very much appreciate your comments regarding your stay at the Mercure Hunter Valley Resort. I will address the issues raised with our housekeeping and maintenance teams; i do apologise if these have caused you any inconvenience during your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous...

Reviewed 25 September 2014

Stayed in the Suite which was a well presented, great sized room. Buffet breakfast was always fresh each day, and also accommodated for the tender headed guest (I myself), providing Bloody Mary shots and beroccas. Beautiful, well kept gardens with cute crab apple trees - so sweet. Staff are all friendly, which made the experience even better. Highly recommend staying...

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Thank Delloggs
MercureMMT, Manager at Mercure Resort Hunter Valley Gardens, responded to this review

Hi Delloggs! We very much appreciate your comments regarding your stay at the Mercure Hunter Valley Resort. It is always a pleasure to receive positive feedback - especially about our recovery station! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to...

Reviewed 25 September 2014

What a wonderful and beautiful place to stay apart from all the fabulous things we did like wine tour the actual stay at the mercure was such a lovely experience I will definitely be coming back again next time with the family this trip was a girls weekend away. I found the rooms to be immaculate and spacious the bed...

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Thank NNesy
MercureMMT, Manager at Mercure Resort Hunter Valley Gardens, responded to this review

We very much appreciate your comments regarding your stay at the Mercure Hunter Valley Resort! I will share your comments with our team - it is so lovely for them to be recognized for their customer service! I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Room Service
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Self-Serve Laundry
  • Babysitting

Additional Information about Mercure Resort Hunter Valley Gardens

Address: Cnr Broke & McDonalds Roads, Pokolbin, New South Wales 2320, Australia
Region: Australia > New South Wales > Greater Newcastle > Pokolbin
Price Range: RM469 - RM1,316 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Mercure Resort Hunter Valley Gardens 4.5*
Number of rooms: 72
Reservation Options:
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Also Known As:
Mercure Resort Hunter Valley Gardens Hotel Pokolbin
Mercure Hotel Pokolbin
Mercure Resort Hunter Valley Gardens Greater Newcastle/Pokolbin
Hotel Style:
#3 Spa Hotel in Pokolbin
#3 Family Hotel in Pokolbin
#6 Luxury Hotel in Pokolbin
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Resort Hunter Valley Gardens staff and other travellers.
2 questions
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6 months ago
over a year ago

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Questions? Get answers from Mercure Resort Hunter Valley Gardens staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a room with its own little courtyard near the pool, very nice and quiet”
 of 5 bubbles 16tmr, 20 Mar 2017 | Read review
“You can't go past the glass ceiling spa”
 of 5 bubbles Holidays1023, 2 Mar 2017 | Read review
“Chose a room with a glass roof bathroom”
 of 5 bubbles 737kerrig, 18 Feb 2017 | Read review
“Room with your own private patio with view to pool”
 of 5 bubbles 620janl, 13 Feb 2017 | Read review
“Eating dinner at Elements is essential, Breakfast is also superior and includes those little touches missing at other hotels.”
 of 5 bubbles djsant54, 13 Feb 2017 | Read review
5 of 5