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Have stayed there before and find the rooms very comfortable.
Staff are very helpful and friendly.
Some rooms do not get WiFi signal, but the staff at reception will move you if that is an issue.
The restaurant attached is not much chop.
recently stayed there a few nights, found property to be aged and weathered.
toilet roll holder fell of the wall when using.
window winders do not tighten from over use and over tightening, creating a wind whistle. very annoying when trying to sleep.
Check in was very unprofessional didn't follow up on a charge back and demanded payment.
Hallway pictures sitting on floors holes in walls repaired.
Room was not up to standard expectations stains on carpet, hole in wall with visible wires, tepid hot water. When complained...More
Response from Lisa P, Manager at Mackay Grande Suites
Thank you for your review, we appreciate your time to let us know about the aspects of your stay that were disappointing. I have passed your comments on to the departments concerned to review and assist with improving our product and service. We have also...More
Great location, big clean rooms, pleasant staff. Restaurant not open on Monday nights but room service available and Cactus Jacks and Hogsbreath are handy. Breakfast staff seemed a little unorganised but food arrived in reasonable time and was good.
Response from Lisa P, Rooms Division Manager at Mackay Grande Suites
Thank you for your feedback, we appreciate your time.
We currently have a new team in the AM Bistro, polishing their skills for your next visit. I'm pleased to hear you enjoyed your breakfast, and hope to see you again soon.
Not much more to add really. Very pleasant. Conveniently located, quiet, nice staff, clean, parking on site. Nothing to complain about. Not the Hyatt but quite pleasant. I suspect it's the best in town There is a crap restaurant downstairs (really... go somewhere else) but,...More