Nestled amidst a serene landscape of rolling hills and tropical gardens, this 428-key resort is just a 30-minute drive from Melaka city, a UNESCO Heritage site. Additionally, it is conveniently located a 5-minute drive from the Freeport A'Famosa Outlet, Coach Airways, and Safari Wonderland.
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PARKROYAL A'Famosa Melaka Resort is lauded for its family-friendly vibe, with a plethora of amenities like pools with slides and kids' clubs that guests love. The resort also offers good value for money, and its cozy, serene atmosphere garners appreciation. Service is generally commended for staff friendliness and professionalism, although there are occasional service inconsistencies.
Rooms are spacious and clean, yet there have been some remarks about housekeeping and air conditioning. The resort's cleanliness and convenient location for shopping and highway access are further pluses noted by guests.
Location
Convenient
Atmosphere
Serene
Rooms
Comfortable
Value
Reasonable
Cleanliness
Mixed
Service
Attentive
Amenities
Well-appointed
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Truly enjoyed the breakfast. Chef Adeq made my little girls breakfast a treat by providing her croissants which were not in any displays. Thanks Chef! Very helpful staff, went out of the way to provide a little entertainment for the little ones.
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Date of stay: October 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PARKROYAL Melaka, Owner at PARKROYAL A'Famosa Melaka Resort
Responded 29 Oct 2024
Dear Guest, Thank you for posting your kind review. We are delighted that our services and facilities have met to your expectations, and that your stay with us has been a pleasant one. It was a pleasure to have you here with us and we look forward to many more of your visits to PARKROYAL A’Famosa Melaka Resort. We certainly enjoyed having you as our valued guests. Simply Yours, Anthony Quin General Manager
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"The staff at this hotel were incredibly welcoming and helpful throughout our event and stay. The Ballroom depicts a luxury palace. The rooms were immaculate and very comfortable. We also enjoyed the delicious breakfast in the morning and loved the convenient location close to PLUS Highway and Melaka Premium Outlet."
Big sized bed,
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Date of stay: August 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PARKROYAL Melaka, Owner at PARKROYAL A'Famosa Melaka Resort
Responded 1 Sept 2024
Dear Guest, Thank you for posting your amazing review and I shall indeed share your compliments with my team members. We are delighted that our services and facilities have met to your expectations, and we shall continue to attain the highest level of guest satisfaction. We are truly grateful and appreciate your kind comments that your stay with us has been a pleasant and memorable one. It was a pleasure to have you here with us and we look forward to many more of your visits to PARKROYAL A’Famosa Melaka Resort. We certainly enjoyed having you as our valued guests. We can't wait to welcome you back. Simply Yours, Anthony Quin General Manager
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Check in was assisted by Sally. Who is cheerful and smiley. Staff are all well trained in the programs benefits and I was provided the benefits.
Premier suite is good sized. Ample room to move around with an area for luggage. Room is relatively kept cleaned.
The pool is considered quite big with multiple working jacuzzi and kids slides. I emphasised on working jacuzzi as many hotels have jacuzzi. But mostly they are spoiled and not in service. Hopefully this property will keep things well maintained.
My booking is half board. Buffet dinner is acceptable based on the pricing we paid for the package.
Club lounge is well kept and the food range is good for a lounge. We enjoyed our breakfast at the lounge as the ambience is smoothing.
Kids club has quite a numbers of toys to play with. There is also an outdoor playground connected. But the downside is there is no kids club attendants to look after the children. It would be good for a resort-like property to hire kids club attendants with programs so adult could leave their child there to enjoy the program while having some relaxation time ourself.
One thing that I would like to feedback is the pillows feather are getting clumpy and uncomfortable to sleep with. A good night sleep is important and hopefully the managements would look into it and do a change if necessary.
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Date of stay: November 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PARKROYAL Melaka, Owner at PARKROYAL A'Famosa Melaka Resort
Responded 15 Nov 2024
Dear Guest, Thank you for posting your kind review. We are delighted that our services and facilities have met to your expectations, and that your stay with us has been a pleasant one. It was a pleasure to have you here with us and we look forward to many more of your visits to PARKROYAL A’Famosa Melaka Resort. We certainly enjoyed having you as our valued guests. Simply Yours, Anthony Quin General Manager
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The club lounge staff, Layla & Nel, really made our stay extra wonderful. We also had good dining experience with Chef Adeq. However, there were some issue with our room. Front desk only checked us in for one night, when we booked for two nights. Our cards couldn’t work and we had to go to the reception to get the card sorted. They also didn’t send the anniversary cake we requested in our booking. I also think cleanliness need to buck up especially at the women’s toilet near the pool, seems like no one is taking care of it. Overall, despite the issue we enjoyed stay and Layla & other staff really made it wonderful. We were able to enjoy our food because they helped to look after our toddlers. The pool attendants are all very nice. Would highly recommend for the warm hospitality.
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Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:Very family friendly.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PARKROYAL Melaka, Owner at PARKROYAL A'Famosa Melaka Resort
Responded 19 Aug 2024
Dear Guest, Thank you for posting your review and I am indeed delighted to share your compliments with my team members especially with Layla, Nel and Chef Adeq. Your feedback for improvement on the cleanliness is indeed valuable to us and it will be shared with our team members as this will impel us to further excel towards the highest level of guest satisfaction. We are deeply sorry that we overlooked your anniversary cake. We sincerely regret of your shortcomings during your stay with us and we hope you will give us an opportunity to serve you better on your next visit to PARKROYAL A’Famosa Melaka Resort. It was a pleasure to have you here with us and we look forward to welcome you back to our resort. Simply Yours, Anthony Quin General Manager
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If you're looking for a really cool pull tea, this is the place! The combination of tea and milk is very balanced, sweet, she's just nice, not too bored. Most importantly, she pulls with art until the foam is beautiful, making this pull tea bright. From the point of view of service and decent. It's the best, and confirm I'll come back if there's a chance. Highly recommended for attractive tea enthusiasts
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Date of stay: January 2025Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I recently hosted a company dinner at the PARKROYAL resort and everything went smoothly from start to finish. The process of obtaining a quotation and securing the ballroom was handled excellently by the Sales Executive, Mr. Salman, who was very accommodating and professional. On the event day, the banquet team, led by Mr. Saifudin & team also AV Mr. Ibrahim, did an outstanding job ensuring the event ran seamlessly from beginning to end. Thank you, Park Royal, for the excellent service!
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Date of stay: November 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PARKROYAL Melaka, Owner at PARKROYAL A'Famosa Melaka Resort
Responded 22 Dec 2024
Dear Guest, Thank you for posting your kind review. We are delighted that our services and facilities have met to your expectations, and that your stay with us has been a pleasant one. It was a pleasure to have you here with us and we look forward to many more of your visits to PARKROYAL A’Famosa Melaka Resort. We certainly enjoyed having you as our valued guests. Simply Yours, Anthony Quin General Manager
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Amending my review. While it’s a nice place to stop over, please deliberate before opting for it. As a GHA member, I’m facing issue receiving the D$ even though I’m entitled and this has been ongoing for >1 mth period and hotel just simply didn’t reply.
Previous review It’s a nice place for an overnight stop over as it’s relatively near to the highway exit. Alternatively it’s also a great choice for a couple of days visit to the A Formosa theme park.
The swimming pool has various slides so it’s great for kids. It also has a kids room and outdoor playground.
However, it is embarrassing for a ParkRoyal whereby there was only 1 piece of tissue found in the single tissue box.
There were also only thereabout 10 pieces of toilet paper left in the toilet roll with no standby toilet roll around. So by the next morning, there is no tissue paper left and luckily we have some personal tissue packs.
ParkRoyal needs to look into your housekeeping standards as apart from the tissue box and toilet roll, the floor was also sticky.
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Date of stay: December 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sumitha , Marketing at PARKROYAL A'Famosa Melaka Resort
Responded 1 week ago
Dear Victor C Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed the location of our hotel and the amenities, especially the swimming pool, kids’ room, and playground. However, we sincerely apologize for the issues you experienced with the housekeeping. It is certainly not the standard we aim to uphold, and we understand how disappointing it must have been to find the tissue box and toilet paper not adequately stocked, as well as the sticky floor. Please rest assured that we have already addressed this matter with our housekeeping team to ensure these issues do not occur in the future. We also hope that the D$ has been resolved. We truly appreciate your constructive feedback, and we are committed to improving our service to meet the high standards expected at our property. We hope to welcome you back for a much more enjoyable stay in the future. Simply Yours Anthony Quin General Manager
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1) Fantastic service by all the staff at coffee house. They all helped my elderly mother to every time my mother wants to take food/drinks. 2) The swimming pool was fantastic! my kids love pool so much. We literally spend our time 100% at the hotel without going out elsewhere. 3) The buffet breakfast was very tasty! i love roti canai and teh tarik there! It is really delicious! 4) The hotel didn't have a nice view. I got a room with a parking view (room 0009). 5) The reservation/front desk team was very helpful when I requested to change a room from 2033 to a room nearer to the main building because my elderly mother cannot walk too far as she suffer from knee problem, they attended to my request. 6) I book my stay via direct website and I should be getting 2 free tickets entrance to A'Famosa Waterpark but however, I did not receive it until today.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip:The hotel doesn't have a very nice view. I got a room facing a parking lot.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PARKROYAL Melaka, Owner at PARKROYAL A'Famosa Melaka Resort
Responded 13 Feb 2024
Dear Guest, Thank you for posting your review and I shall indeed share your wonderful compliments with my team members. We are delighted that our services and facilities have met to your expectations, and we shall continue to attain the highest level of guest satisfaction. We sincerely apologize on the entrance tickets to A'Famosa Waterpark. Our Front Office Manager will be in touch with you. We are truly grateful and appreciate your kind comments that your stay with us has been a pleasant and memorable one. It was a pleasure to have you here with us and we look forward to many more of your visits to PARKROYAL A’Famosa Melaka Resort. We certainly enjoyed having you as our valued guests. Simply Yours, Anthony Quin General Manager
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I had the best experience staying in PARKROYAL A’Famosa Melaka for two nights. Having previously stayed at all the available PARKROYALs in Malaysia (Penang, Langkawi and Kuala Lumpur) I was excited to try out this newly opened property.
As GHA Titanium member I was warmly accorded the Premier Suite which I truly appreciate. It was spacious, clean and looked immaculate. Daniel helped with the entire check in process and explained everything I needed to know about what I was entitled to and what the resort had to offer.
Can I just give props to Ash for texting me prior to my arrival, to ask for my ETA and inform me about my room upgrade that “won’t disappoint”. His name will appear again if you read on as he is the highlight of my stay.
Had lovely welcome drinks at the lobby lounge by the pool. The pool itself was huge with slides that I’m sure kids enjoy (I sure did). In the evening I also went down for evening cocktails and was served à la carte menu. Layla, the staff at the club lounge was so friendly, warm, accommodating and very patient catering to our whim and fancy. Such a respite whenever I visit the lounge as it was so peaceful, accompanied by delectable treats. Layla is such an asset to the hotel.
At breakfast, I had 3 pax in one room and 2 pax in another. However they only can see 2 pax per room for my booking, which I re-checked and I did specify 3 pax for one of the rooms. Clarified this with Ash and was told they had overlooked on this part, and informed the restaurant accordingly. Next morning, it happened again. I had to explain to the restaurant staff one more time. This irked me a little. Luckily I was not charged for the 3rd pax.
The bathroom in my suite had leaks and a clogged drain, which Ash helped to send maintenance to fix. All’s good and well after.
Overall all the staff were very friendly, will always greet me when they see me in the hallways. Thank you again Daniel, Ash, Layla and Azura who checked me out.
My travelling companions saw the General Manager Anthony on our last day right after we checked out and I was told he helped out with our bags which was nice. I was already in the car and did not see him personally.
Will I return? Absolutely. Everyone in my family who was with me only had such positive things to say about this place. See you again soon!
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PARKROYAL Melaka, Owner at PARKROYAL A'Famosa Melaka Resort
Responded 22 Apr 2024
Dear Guest, Thank you for posting your positive review and I am indeed delighted to share your wonderful feedback to my team members especially Daniel, Ash, Layla and Azura. We truly appreciate your kind words about our them. It has boosted their motivation to serve our guests even better whenever they receive remarkable feedback from a valued guest like you. We sincerely apologize for any shortcomings you had encountered especially with the clogged drain and the miscommunication on the number of persons for breakfast. Any inconvenience caused is much regretted. We are so glad that your stay has been a memorable one and you brought back many reminiscences of your trip to Melaka. It was an honour to take care of you and we look forward to many more of your visits to PARKROYAL A’Famosa Melaka Resort. We can’t wait to welcome you back. Simply Yours, Anthony Quin General Manager
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When you go to Malacca, in the head of the hat you... listen to the parkroyal hotel... just try booking...
When we get there, everything we thought before this x is right... the best sgt2 of this hotel... seriously best... so parkroyal will be our top list for next stay in melaka..
Comfortable room, kids friendly pool with breakfast here mmg best...bnyak and delicious food.. ready there is pull tea that people make from table to table.. kids are excited to see..
Next we'll book lg parkroyal.. confirm 100%
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Date of stay: January 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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