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Novotel Auckland Airport

4,596 reviews
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Traveller (719)
Room & Suite (488)
Dining (85)
Overview
  • Excellent59%
  • Very good33%
  • Average6%
  • Poor1%
  • Terrible1%
Travellers talk about
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
4.5 Star Hotel
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4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (4,596)Write a Review
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All reviewsinternational terminalacross the roadauckland airportan early morning flightnew zealandnext morningbuffet breakfastlong flightcomfortable bedconvenient locationarriving lateroom ratebetween flightsrental caran overnight staywake up callstayed one night
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1,141 - 1,145 of 4,316 reviews
Reviewed 22 March 2016

We had stayed here before to catch an early international flight out and decided to spend the extra dollars to do so again before leaving New Zealand to head overseas for home. This place does cost a lot more than other places close by and...More

Thank Cucina58
Response from NAAGRM, Guest Relations Manager at Novotel Auckland AirportResponded 23 March 2016

Kia Ora, Thank you for sharing your experience - it's always disappointing to know that a guest has left having not had the best experience possible. I'm sorry that this was the case for you folks. We are continually working toward bettering our internet offering....More

Reviewed 22 March 2016 via mobile

Booked at last minute. Charged $nz409.00. Expensive for what it offered. Shower tap dripped most of night. Wifi hard to get working and bed was uncomfortable. Checkin was easy, food a little expensive. You can find cheaper food in the airport upstairs. Not sure I...More

Thank Nick F
Response from NAAGRM, Guest Relations Manager at Novotel Auckland AirportResponded 23 March 2016

Kia Ora Nick, Thank for taking the time to share your review - I'm sorry to learn that the experience didn't bring the "wow" that we would hope for our guests. We have experienced very strong demand recently and this has driven higher prices. We...More

Reviewed 21 March 2016

Chose to stay here, right next to the international departures area, due to a 6am departure to Sydney. It was a great choice, as the hotel stands out from the many soulless airport hotels that I have had the displeasure to stay in. It is...More

Thank Brian P
Response from NAAGRM, Guest Relations Manager at Novotel Auckland AirportResponded 23 March 2016

Kia Ora Brian, Lovely to have had you join us at Our Place recently - it's a delight to read that we provided not only a convenient spot before your early departure but that you found soul in the hotel and a warmth and willingness...More

Reviewed 20 March 2016

This is a very comfortable hotel but when you pay more than NZ$300 for a room you do not expect to be charged extra for wifi or for using your credit card. At the end of 3 weeks in NZ this was the first time...More

Thank Camaderry
Response from NAAGRM, Guest Relations Manager at Novotel Auckland AirportResponded 22 March 2016

Kia Ora Martin, Thanks for taking the time to share your experience and we appreciate the direct contact made with us also. It's great to know that you found Our Place to be a comfortable stopover spot. While we work toward a better internet offering...More

Reviewed 20 March 2016

Stayed here overnight en route to Cook Islands. So easy from terminal. Nice rooms. Super quick checkout. Would definitely stay again for business or quick overnight transiting elsewhere. Free champagne for honeymooners!More

Thank Scott D
Response from NAAGRM, Guest Relations Manager at Novotel Auckland AirportResponded 22 March 2016

Kia Ora Scott, Lovely to have had you join us on your way to your recent honeymoon - I'm so pleased that the team's efforts made the stopover a little special. It would be a delight to have you back with us anytime. Sincerely, Jonathan...More

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About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Room Service
Free Internet
Hotel Amenities
Business Centre with Internet Access
Room Service
Children Activities (Kid / Family Friendly)
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Details
Price range
US$186 - US$330 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Mangere
#1 Romantic Hotel in Mangere
#1 Luxury Hotel in Mangere
#1 Business Hotel in Mangere
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$186 - US$330 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Mangere
#1 Romantic Hotel in Mangere
#1 Luxury Hotel in Mangere
#1 Business Hotel in Mangere
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (719)
Room & Suite (488)
Dining (85)
Amenities (35)
Business Centre & Event Rooms (2)
Questions & Answers
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Prasad M
15 February 2018|
AnswerShow all 9 answers
Response from Novotel A | Property representative |
Kia Ora Prasad, Thanks for your query - regrettably we have no car parking space of our own, however we're pleased to offer a discount on the airport car park - simply proceed to Car Park A (at the international terminal... More
1
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Wayne C
26 January 2018|
AnswerShow all 2 answers
Response from JWoody65 | Reviewed this property |
It should be in their website. If not, give them a call/email and I’m sure they will gladly send you menu samples through 👍
0
Votes
Wayne C
26 January 2018|
AnswerShow all 4 answers
Response from Novotel A | Property representative |
Kia Ora Wayne, I'm really sorry for the delay in coming back to you - I've had some challenges accessing these messages. I hope I haven't missed your stopover? If you'd like access to all of our menus check the "About... More
0
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Room Tips
"Our room was 1023 and we loved the room - it was really quiet and had a view on the airport."
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"Higher level for runway views"
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"For aviation enthusiasts, an excellent view of the runway is available from the higher floors."
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"Ask to face the airport."
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