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Heartland Hotel Auckland Airport

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Heartland Hotel Auckland Airport
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1,087 Reviews from our TripAdvisor Community

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Showing 1,023: English reviews
Westchester, New York
Reviewed 2 days ago NEWvia mobile

Hotel #10 of 18 nights across NZ. Overnight to catch flight home. Weighing reviews and nearby options this seemed reasonable for the price and it exceeded expectations. Everyone efficient. Charming shuttle driver Julia! Front desk basic, efficient, granting late check out and a quiet room that was very much so. Not glamorous but functional, clean and comfortable with good mattress...

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Helpful?
Thank jwsmd3
New York City, New York
Reviewed 5 days ago NEW

The location was the best part of the hotel. Staff were not very helpful and not proactive. Room was OK but some details were overlooked. Room service only delivered half of my breakfast order and the response was almost like they didn't care because they didn't offer to correct it just to reduce the cost of the breakfast. If another...

Review collected in partnership with Scenic Hotel Group
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Helpful?
Thank Kriz19
hhaa14, General Manager at Heartland Hotel Auckland Airport, responded to this review

Thank you for taking the time and giving feedback on your recent stay. Your comments will be shared with our team and it was disappointing to read your stay was not to your liking. I appreciate you sharing this valuable experience and these points have not gone unnoticed.

Sydney, Australia
Reviewed 2 weeks ago via mobile

Pros: location close to airport. Free car park, super fast internet. Reasonable price. Cons: very tired furniture, stained carpets, chairs. Reception staff polite but not very friendly. No minibar, bathroom needs renovation. Pool needs better maintenance. Checkin Car park spots too narrow and a car parked next to my car dented my car door while opening its door (not directly...

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Helpful?
Thank FrequentTraveller666
hhaa14, General Manager at Heartland Hotel Auckland Airport, responded to this review

Thank you for your honest feedback on your recent stay and raising some valuable points to share with our teams

Reviewed 4 weeks ago via mobile

Heartland hotel is a comfortable hotel close to Auckland airport. The staff are very friendly & happy to help with any queries. Free transfer van to & from the hotel to the airport also to Britz campervan hire. Nice facilities & restaurant available.

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Helpful?
Thank CourtneyLauren8
hhaa14, General Manager at Heartland Hotel Auckland Airport, responded to this review

Thank you for taking the time to offer feedback on your recent stay

Napier, New Zealand
Reviewed 10 January 2017

Hotel was comfortable and clean. Staff were very helpful. Free shuttle service to and from hotel was a bonus. Just one minor glitch was the non-working power sockets, though this only required a reset button to be pressed in bathroom. Maybe a wall notice to this effect would be helpful to guests though I suspect NZ guest would be used...

Review collected in partnership with Galahotels.com
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Helpful?
Thank colinmN1859GU
hhaa14, General Manager at Heartland Hotel Auckland Airport, responded to this review

Thank you very much for taking the time and offering feedback on your recent stay.

SYDNEY
Reviewed 7 January 2017 via mobile

Heartland was great for family of five as airport hotel but when checking in after midnight from late arriving flight would be nice if checkout was later than ten! Little things like that would give hotels a competitive advantage!

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1Thank MUMOFTHREESYDNEY
hhaa14, General Manager at Heartland Hotel Auckland Airport, responded to this review

Thank you for taking the time to offer feedback on your recent stay. Should you require a later check out time, simply ask the team at reception and they will assist where possible

Brisbane, Australia
Reviewed 5 January 2017

Stayed in Room 112 - this room was the first room near the lobby on ground floor. I should have at least asked if there was a room away from the lobby as you can easily hear noise coming from the lobby. Also, you can hear loud sound of door being slammed due to heavy door structure. Perhaps I'm a...

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Helpful?
Thank G H
hhaa14, General Manager at Heartland Hotel Auckland Airport, responded to this review

Thank you for your guest feedback. Should you require a room away from reception and the hustle and bustle of other guests, please let the team know when you are making your booking and they will do the best to allocate a room in a quieter area of the hotel

Tauranga, New Zealand
Reviewed 3 January 2017

This is an average hotel, with average service. Parking is hugely expensive so not sure why people stay here.The room was clean and tidy and a decent size.The shuttle to the airport was efficient and on time. The pick up shuttle was on time as well

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Helpful?
1Thank Kym R
hhaa14, General Manager at Heartland Hotel Auckland Airport, responded to this review

Thank you for your feedback. Our car parking rates are very competitive. Rates vary between $6-$12 per day depending on length of parking.

Houston, Texas
Reviewed 30 December 2016 via mobile

Great stay after 15 hour flight. Staff very friendly and helpful. Very clean rooms and facilities. Full service restaurant. Would definitely stay again. Is great if you are flying out early or just need to decompress after long flight. Offers free airport pickup and return.

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Helpful?
Thank Scrapgal1
hhaa14, General Manager at Heartland Hotel Auckland Airport, responded to this review

Thank you for taking the time to offer a review on your recent team. It is lovely to hear such positive comments about our team. Your comments will be shared among the team

Auckland, New Zealand
Reviewed 26 December 2016

Review collected in partnership with Amoma.com
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Thank anthonysY4044UT
hhaa14, General Manager at Heartland Hotel Auckland Airport, responded to this review

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
  • Bar/Lounge
  • Restaurant
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Bar/Lounge
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Shuttle Bus Service
  • Airport Transportation
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Business Centre with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
Within 5 minutes drive of Auckland International and Domestic Airport, Heartland Hotel Auckland Airport offers a convenient, comfortable, clean, affordable and spacious airport stopover accommodation solution for individuals, families or special interest groups. Other great benefits include FREE local phone calls FREE WI-FI FREE airport shuttle pickups and drop offs, friendly and welcoming yet informal kiwi style hospitality. Our property features an outdoor swimming pool and spa, plenty of onsite parking, conference facilities, a breakfast room and a lobby bar serving light meals and refreshments. For a more subtantial food offering there are several eateries within walking distance! ... more   less 

Additional Information about Heartland Hotel Auckland Airport

Address: 14 Airpark Drive, Mangere 2022, New Zealand (Formerly Bella Vista Express Hotel Auckland Airport)
Region: New Zealand > North Island > Auckland Region > Mangere
Price Range: RM534 - RM1,055 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Heartland Hotel Auckland Airport 4*
Number of rooms: 142
Reservation Options:
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Also Known As:
Ventura Hotel Airport
Ventura Hotel Mangere
Heartland Hotel Auckland Airport Mangere
Hotel Style:
#5 Luxury Hotel in Mangere
#5 Family Hotel in Mangere
#5 Romantic Hotel in Mangere
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Questions & Answers

Here's what travellers have asked, with answers from Heartland Hotel Auckland Airport staff and other travellers.
16 questions
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Questions? Get answers from Heartland Hotel Auckland Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Free airport shuttle service and late check-out up to 12 noon is allowed upon your request.”
 of 5 bubbles 879gh, 4 Jan 2017 | Read review
“Shower and facilities all very good.”
 of 5 bubbles anthonysY4044UT, 25 Dec 2016 | Read review
“Get a room at the front of the hotel”
 of 5 bubbles helenwr2015, 18 Dec 2016 | Read review
“Ask to be at the opposite wing to the Chinese tourists or find another hotel”
 of 5 bubbles basename164_friends, 6 Dec 2016 | Read review
“A good hotel for travellers needing a stopover close to Auckland airport”
 of 5 bubbles Helen638, 17 Nov 2016 | Read review
5 of 5