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Grand Bahia Principe El Portillo

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5,340 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Bahia Principe El Portillo
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Showing 2,576: English reviews
Mississauga, Canada
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 4 August 2013

This resort is relatively small in comparison to other resorts where a golf cart is needed to get to the beach or the buffet. This added to it's charm as we easily walked from our rooms in building number 11 and enjoyed to lush garden scenery. There were a few issues with the room that needed attending, but those issues... More 

Helpful?
2 Thank musicmiss
Customer Servic... B, jefe de calidad & costumer services at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, First of all, we would like to thank you very much for taking your time and giving us this detailed comment about your stay in Bahia Principe. We are glad to listen that you enjoy your time with us. I will transmit your opinion to our staff encouraging them to follow that behavior. Bahia Principe Hotels & Resorts,... More 

Hamilton, Canada
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 4 August 2013

Third time traveling to Samana in Dominican Republic. This time traveled with family July 20-27, 2013. Prior to this hotel, stayed twice at Grand Bahia Principe Cayocoa but since the hotel is now all adults, and my daughter was with me, we decided to try El Portillo. I must say i was disappointed with the difference between the two Grand... More 

Helpful?
1 Thank nurb81
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, Firstly, thank you for taking the time to post a review of your stay in our hotel. We appreciate your comment and value your opinion for the overall betterment of our hospitality. We are sorry that we were not able to impress you with our services. Please let this not be a motive to not stay with us... More 

London, United Kingdom
Level Contributor
39 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 205 helpful votes
Reviewed 3 August 2013

This is an excellent world class 5 star beach resort hotel Last month we went to an amazing 5 star hotel in Cuba but this was even better The layout of the hotel is excellent with all accommodation in 2 or 3 storey villas which all have a short walk ( few mins ) to the massive beach area The... More 

Helpful?
9 Thank robert f
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, We greatly appreciate that you have chosen our Grand Bahia Principe El Portillo as your holiday destination. We regret not having been able to achieve our main objective with you, which is our guests´ entire satisfaction. We really hope to consider coming back to this Caribbean paradise in the Dominican Republic and enjoy all our facilities and services.... More 

Bristol, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 3 August 2013

We just came back from two weeks at the holdiay. The beach is beautiful and white and continual cleaning by the beach team. The staff are very friendly with excellent English and even understood my pigeon spanish (always fun!) The spa was excellent with the caribbean massage.. All cocktailed out to the extreme. Very good food buffet and restaurants. We... More 

Helpful?
2 Thank Nigelbu1
Customer Servic... B, jefe de calidad & costumer services at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, Firstly we hope you had a good trip back home and we are very grateful you have taken the time to express your views in our Tripadvisor community. The reviews help us to improve and raise our service. We hope to have you back in the near future at the Grand Bahia Principe El Portillo and I take... More 

Little Current, Canada
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 2 August 2013

My 7 year old son and I just returned from our one-week stay at Grand Bahia Principe El Portillo. What an amazing week. From start to finish, it was one of the best holidays I have ever experienced. The staff was amazing! So friendly and welcoming! We were greeted right of the shuttle at the airport by dancers and a... More 

Helpful?
7 Thank Pamela R
Customer Servic... B, jefe de calidad & costumer services at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, Thank you for taking your time and write this comment about our hotel! We really appreciate your nice comments regarding our hotel, rooms and services and even more the ones regarding our staff! They will be so happy to hear the nice words that you have for them! Bahia Principe Hotels & Resorts for your summer holidays in... More 

Barrie, Canada
Level Contributor
44 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 2 August 2013

stayed from July 22 to 29 4 of us . Wonderful spot , we have stayed at other Gran Bahia's so this one did not disappoint. We loved the smaller atmosphere , yes there was some small things that came up they were taken care of. The amenities, staff , services, beach , everything was to expectation. The staff at... More 

Helpful?
6 Thank CHASCO6900
Customer Servic... B, jefe de calidad & costumer services at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, We would like to thank you for taking the time out to communicate the impressions of your vacation with our Tripadvisor community. We would like to think we are not a smaller hotel, we are a family hotel and we do everything possible to make feel our guests like part of this great family. In the name of... More 

Newport UK
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 1 August 2013

Just come back from our 2nd stay at El Portillo.Our first stay at el portillo was in 0ct 2011, as a wedding anniversary treat for just my wife and I, but wanted to take our teenagers ever since. We stayed from 1st -25th July. With 2 rooms,Last time we had a suite, but rooms are same standard just smaller. (... More 

Helpful?
5 Thank leigh s
Customer Servic... B, jefe de calidad & costumer services at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, We are greatly appreciating your comments. Our goal it is achieve maximum satisfaction of our guests. We hope to welcome you again to the Grand Bahia Principe El Portillo and to thank them in person. Family holidays with Bahia Principe Hotels & Resorts Kisha Rodríguez Then Grand Bahia Principe El Portillo More 

Toronto, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 1 August 2013

El Portillo is a good hotel but a little overrated. We’ve been there for a 2 weeks’ vacation in July from 13 to 27. At arrival we had to wait 1 hour for somebody to come and pick us up from the airport. It seems that they forgot about our group and they apologized but not very convincing. They offer... More 

Helpful?
4 Thank Mikido P
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, We greatly appreciate you have chosen our Grand Bahia Principe El Portillo for your first trip to the Dominican Republic. We appreciate the observations concerning the staff. We are sorry that we were not able to impress you with our services. We are inform about your issues to our general manager. We will take actions in order to... More 

Manitoulin Island, Canada
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 31 July 2013

The Gran Bahia Principe El Portillo is a fantastic vacation experience, especially for those families with children. The resort is in pristine condition, including the rooms, the facilities and the public areas. My family travelled to the resort during the week of July 21-28. After discussing our experience together, we can definitely say that the highlight of our trip was... More 

Helpful?
8 Thank Mark V
Customer Servic... B, jefe de calidad & costumer services at Grand Bahia Principe El Portillo, responded to this review

“Great stay” Dear Guest, First let me inform you that your opinion is valuable to us, therefore we are extremely proud and happy for having left a pleasant memory. We are especially appreciating your positive comments about the quality of our service and our staff. Comments like that you send us, are what motivate us as a team every day... More 

Brampton, Canada
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 31 July 2013

95% of there staff don't know English. They know Spanish. We had very bad experience there. For every small thing we had very hard time because the staff don't understand what you need. if you complaint they don't care.

Helpful?
4 Thank avnishchadha
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, Thank you very much for taking the time to write us such a detailed review about the Grand Bahia Principe El Portillo. It will certainly help us to find the satisfaction and fulfillment of our hotel standards. We are very concerned to read about your disappointing experience and we are sorry to hear that we could not fulfill... More 

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Beachfront
  • Room Service
  • Spa
  • Bar/Lounge
About the property
  • Beachfront
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Multilingual Staff
  • Babysitting
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Facilities and services: 2 pools Jacuzzi Sun terrace with loungers and sun umbrellas Pool and beach towel service BAHIA SPA (additional charge) Sports facilities: gym, tennis court, basketball court, volleyball net on the beach Water activity and scuba diving centre WiFi access in the lobby (1h per day free of charge) and in rooms (additional charge) Entertainment theatre Main buffet restaurant and 4 a la carte restaurants 4 Bars Snack-bar Pueblo Principe: local craft stores, live music, shows, bars and disco. Rooms 582 rooms including 4 types: Standard, Club Golden Junior Suite, Junior Suite and Family Suite. Junior Suites are larger than Standard rooms. Room facilities: King size bed or 2 full size beds Fully-equipped bathroom with hydromassage bath tub, shower, hair dryer and magnifying mirror Air conditioning Ceiling fan Terrace or balcony Telephone Radio alarm clock Satellite TV Coffee-making facilities Mini-bar Safe (with additional charge) WiFi (additional charge) Ironing set (available on request) Superior Junior Suite: balcony or terrace, sitting area with sofa-bed, ironing set, coffee-making facilities, private guest service phone line, umbrella, VIP amenities. Club Golden and Club Hacienda Junior suites (See page 18 Club Golden, Club Hacienda) Children Bahia Scouts The hotel is perfect for families, offering a range of facilities tailored especially for children, including the following: Children's pool Mini Club with daytime activities Evening Mini Disco Babysitting service (additional charge) Bahia Scout Water park Other services Medical service (additional charge) Pharmacy (additional charge) Bus stop opposite the hotel Personalised diets on request and subject to circumstances Specialised service for organising weddings, incentive trips, events and anniversaries ... more   less 

Additional Information about Grand Bahia Principe El Portillo

Address: Crta. las Terrenas - El Limon, km 4, Las Terrenas, Dominican Republic (Formerly El Portillo Beach Resort)
Region: Caribbean > Dominican Republic > Samana Province > Las Terrenas
Price Range: RM630 - RM2,118 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Bahia Principe El Portillo 3.5*
Number of rooms: 582
Reservation Options:
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Also Known As:
Gran Bahia Principe El Portillo Hotel Las Terrenas
El Portillo Beach Resort
Hotel Style:
#1 Top resorts Hotel in Las Terrenas
#2 On the Beach Hotel in Las Terrenas
#2 Spa Hotel in Las Terrenas
#3 Family Hotel in Las Terrenas
#7 Romantic Hotel in Las Terrenas
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Questions & Answers

Here's what travellers have asked, with answers from Grand Bahia Principe El Portillo staff and other travellers.
679 questions
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Brooklyn, New York

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Questions? Get answers from Grand Bahia Principe El Portillo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“we had the Royal Golden Suits (in section 7 close to lobby) Not a far walk to everything. Very quiet.”
 of 5 bubbles 439steved439, 29 Nov 2016 | Read review
“2nd or 3rd floor incase it floods”
 of 5 bubbles darrenandgillian, 24 Nov 2016 | Read review
“Jr suites are perfect”
 of 5 bubbles girardnancy, 21 Nov 2016 | Read review
“Building 26 has the best rooms, 12 has a nice quiet pool beside it. They are the two farthest rooms but the resorts not big.”
  • Window from bedroom to bathroom.
 of 5 bubbles 139maryanneh, 14 Nov 2016 | Read review
“we were at 4201 and 4202 between lobby and beach very good short walk”
 of 5 bubbles rossita, 14 Nov 2016 | Read review
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