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Grand Bahia Principe El Portillo

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Grand Bahia Principe El Portillo
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5,669 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Bahia Principe El Portillo
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Showing 2,740: English reviews
angelram
Reviewed 16 October 2013

I will start by saying this.... Carlos Rosario saved our trip. He truly understands the importance of customer service. I would give the hotel 3.3 stars, but since Carlos truly went above and beyond, I give the hotel 4 stars. We were on the last leg of a 10 day trip and had been looking forward to visiting Las Terrenas...

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4Thank angelram
Customer Servic... B, Quality & Customer Service department at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, It is truly a pleasure for us to learn that you enjoyed your stay at our resort, especially the services from our team. We sincerely appreciated your comments about the professionalism of our staff, we are aware that it is only because of them that we are able to achieve our goal- the total satisfaction of our guests....

Gutenberg
Reviewed 15 October 2013

I traveled here July 2012. The best vacations ever. The service in this hotel is top notch. The grounds are exceptional. The food in the buffet is great. Leaves a lot to be desired of specialty restaurants. Very family friendly and and oriented. The only advise I would give, if you are the adventurous type fly into Santo Domingo and...

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1Thank j m
Customer Servic... B, Quality & Customer Service department at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, Firstly, we are very grateful you have taken the time to express your views in our Tripadvisor community. The reviews help us to improve and raise our services as well as it will be really helpful for other guests that would like to spend their holidays with us, and we really thank you for it. It is a...

Ontario, Canada
Reviewed 15 October 2013

The resort is beautiful with beautifully kept grounds. It is a great place for couples, families and seniors. It is not a party resort.. and we liked that. It is smaller, so if you have mobility problems, this one should be alright for you. They will also take you, wherever you need to go, in a little cart. Our room...

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6Thank ChelRyan
Customer Servic... B, Quality & Customer Service department at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, We greatly appreciate you have chosen our Grand Bahia Principe El Portillo for your first trip to the Dominican Republic. We are very sorry that we were not able to impress you with some of our services. We have informed about your issues to our general manager. We will take actions in order to improve the areas indicated...

Salisbury, United Kingdom
Reviewed 11 October 2013

First time visit to The Dominican and a Bahia hotel. We travelled during the period 19th September – 3rd October. For the price we paid it was excellent value for money. I do believe that if you visit this hotel you need to take into consideration the cost. My review and rating is based on the value for money and...

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10Thank fayerob_s
Customer Servic... B, Quality & Customer Service department at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, First let me inform you that your opinion is valuable to us, therefore we are extremely proud and happy for having left a pleasant memory. We are especially appreciating your positive comments about of our facilities and our beautiful beach. Moreover, we are very sorry that we were not able to impress you with some of our services....

Birmingham, United Kingdom
Reviewed 10 October 2013

We travelled to GBPEP end of May/June this year, and had the most fantastic holiday at this beautiful hotel. Holiday was booked to celebrate our 25th Wedding Anniversary in July (during school holidays) and got holiday at a great price with First Choice, and hotel had offer on of free upgrade to Golden Club Rooms, which was great and we...

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5Thank BJT1959
Customer Servic... B, Quality & Customer Service department at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, First of all please receive greetings from the Grand Bahía Príncipe El Portillo. We would like to thank you for trusting and recommending Bahia Principe Hotels & Resorts. We are grateful for your comments regarding your recent stay with us and appreciate that you have taken the time to give us your feedback. It is always a pleasure...

england
Reviewed 10 October 2013

Firstly let me start by describing ourselves. We are a 40 something couple who are not into "fine dining" and have visited the DR 15 times. We had an issue with the management over their change to the smoking policy but this review will not reflect that. The EP is an awkward hotel to review. It's almost as if you're...

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11Thank sparky1955
Customer Servic... B, Quality & Customer Service department at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, First of all thank you for trusting in Bahia Principe Hotels & Resort and for choosing us to enjoy your holidays at the Grand Bahia Principe El Portillo. We appreciate so much that you have taken the time to write your comments and detailed review concerning your recent stay at the hotel. Our guest’s comments are vital for...

Reviewed 10 October 2013 via mobile

My wife, 6 year old daughter and myself visited from September 21-28, 2013. We had the upgraded Junior Deluxe Suite and stayed in Villa 3. Our vacation was wonderful, the grounds, accomodations, staff and food made it a great time. We had a couple of minor issues - one being the refrigerator - but it was fixed promptly. We want...

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1Thank Michael M
Customer Servic... B, Quality & Customer Service department at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, Please allow us to reassure that we are extremely proud to know that you had a wonderful time with us. It is a pleasure for all of us to hear that we were able to fulfill your expectations. Your comments are valuable to us in order to continuously improve our service and standards. Thank you for your comments...

Toronto, Canada
Reviewed 8 October 2013

Travelled here with our toddler for a sunny, relaxing one-week stay. We selected El Portillo for its beautiful, gradual beach and were certainly not disappointed. The beach gets the highest marks here - it was very clean, large and also lengthy, had great swimming (shallow enough for baby) and super snorkelling views of many types of fish (without actual snorkelling!)...

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5Thank Tatyana25
Customer Servic... B, Quality & Customer Service department at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, First let me inform you that your opinion is valuable to us, therefore we are extremely proud and happy for having left a pleasant memory. We are especially appreciating your positive comments about the quality of our service and our staff. Comments like that you send us, are what motivate us as a team every day to improve...

Canada
Reviewed 8 October 2013

This was our second trip to The Dominican Republic and to be honest, twelve years ago, our first trip was a disaster. My, how things have changed. I don't know if the Dominican Republic has educated it's people in the welcoming of tourists but the difference is tangible. The outstanding impression I will take away from this resort is the...

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4Thank White-wine-sauce
Customer Servic... B, Quality & Customer Service department at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, Thank you so much for your kind opinion about our hotel, we really appreciate it because it helps us to learn about our guest needs and satisfy them. We are really so happy that you have enjoyed your stay in our hotel and we appreciate your nice comments about the hotel premises and our services. Moreover, we want...

torfaen
Reviewed 7 October 2013

My wife and I spent two weeks in this wonderful hotel, 19/9/13 - 4/10/13. We stayed in a junior suite in block 9 which was lovely and quiet. We enjoy a quiet relaxing beach holiday, and this was definitely the best. The site is on flat level ground and you are close to all amenities. The beach is beautiful, the...

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5Thank mrjingles1
Customer Servic... B, Quality & Customer Service department at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, We would like to thank you for taking the time to communicate the impressions of your vacation with our Tripadvisor community. At the Grand Bahia Principe El Portillo we have a commitment to provide quality service beyond our guests’ expectations, and it is a real pleasure for us to learn that we have achieved our goal with you....

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Beachfront
  • Room Service
  • Spa
  • Bar/Lounge
About the property
  • Beachfront
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Multilingual Staff
  • Babysitting
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Facilities and services: 2 pools Jacuzzi Sun terrace with loungers and sun umbrellas Pool and beach towel service BAHIA SPA (additional charge) Sports facilities: gym, tennis court, basketball court, volleyball net on the beach Water activity and scuba diving centre WiFi access in the lobby (1h per day free of charge) and in rooms (additional charge) Entertainment theatre Main buffet restaurant and 4 a la carte restaurants 8 Bars Snack-bar Pueblo Principe: local craft stores, live music, shows, bars and disco. Rooms 582 rooms including 4 types: Standard, Club Golden Junior Suite, Junior Suite and Family Suite. Junior Suites are larger than Standard rooms. Room facilities: King size bed or 2 full size beds Fully-equipped bathroom with hydromassage bath tub, shower, hair dryer and magnifying mirror Air conditioning Ceiling fan Terrace or balcony Telephone Radio alarm clock Satellite TV Coffee-making facilities Mini-bar Safe (with additional charge) WiFi (additional charge) Ironing set (available on request) Superior Junior Suite: balcony or terrace, sitting area with sofa-bed, ironing set, coffee-making facilities, private guest service phone line, umbrella, VIP amenities. Club Golden and Club Hacienda Junior suites (See page 18 Club Golden, Club Hacienda) Children Bahia Scouts The hotel is perfect for families, offering a range of facilities tailored especially for children, including the following: Children's pool Mini Club with daytime activities Evening Mini Disco Babysitting service (additional charge) Bahia Scout Water park Other services Medical service (additional charge) Pharmacy (additional charge) Bus stop opposite the hotel Personalised diets on request and subject to circumstances Specialised service for organising weddings, incentive trips, events and anniversaries ... more   less 

Additional Information about Grand Bahia Principe El Portillo

Address: Crta. las Terrenas - El Limon, km 4, Las Terrenas, Dominican Republic (Formerly El Portillo Beach Resort)
Region: Caribbean > Dominican Republic > Samana Province > Las Terrenas
Price Range: RM607 - RM1,833 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Bahia Principe El Portillo 3.5*
Number of rooms: 606
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Also Known As:
Gran Bahia Principe El Portillo Hotel Las Terrenas
El Portillo Beach Resort
Hotel Style:
#1 Top resorts Hotel in Las Terrenas
#3 Spa Hotel in Las Terrenas
#3 On the Beach Hotel in Las Terrenas
#3 Family Hotel in Las Terrenas
#6 Romantic Hotel in Las Terrenas
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Questions & Answers

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Brooklyn, New York

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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