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Grand Bahia Principe El Portillo

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Grand Bahia Principe El Portillo
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5,661 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Bahia Principe El Portillo
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Showing 2,737: English reviews
Toronto, Canada
Reviewed 7 October 2013 via mobile

We went to el Portillo on the strength of a rep that we had never met on a popular travel web site; so no track record but what a great recommendation. I am vegan and my friend has dairy issues so food can ruin a great property for us. The catering and dining staff were so helpful and accommodating it...

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Helpful?
8Thank Veganguy
Customer Servic... B, Quality & Customer Service department at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, Thank you so much for taking of your time to write this nice review about our hotel. We are really happy that you have enjoyed your holiday at Grand Bahia Principe El Portillo. We are so glad to see that every minute with us was memorable, we work hard to succeed our guest needs and we are so...

Ottawa, Canada
Reviewed 7 October 2013

GREAT RESORT.THE SERVICE WAS THE MOST IMPRESSIVE>>>> Every day was consistent with real response with our requests,from reception to booking the restaurants..(this was amazingly quick with no waiting forever like previous resorts), thank you Georgina. The staff in the Restaurants made the whole stay just that little bit special...we know the names mean nothing until you go, but here are...

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6Thank obsco1
Customer Servic... B, Quality & Customer Service department at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, Thank you so much for your kind opinion about our hotel, we really appreciate it because it helps us to learn about our guest needs and satisfy them. We are really so happy that you have enjoyed your stay in our hotel and our beautiful beach we hope to welcome you once again in Grand Bahia Principe El...

Reading, United Kingdom
Reviewed 6 October 2013

Had a fantastic stay (group of 16 Adults/Family & Friends), the hotel is excellent, the staff are all very welcoming, friendly & helpful. The beach is amazing...plenty of sunbeds on a sandy beach with a warm calm sea...heaven! the weather was fantastic 30 degrees+ everyday! There are 2 pools, we checked out the quiet pool which looked lovely although being...

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Helpful?
6Thank Sue D
Customer Servic... B, Quality & Customer Service department at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, First let me inform you that your opinion is valuable to us, therefore we are extremely proud and happy for having left a pleasant memory. We are especially appreciating your positive comments about the quality of our service and our staff. Comments like that you send us, are what motivate us as a team every day to improve...

Berkshire
Reviewed 5 October 2013

Main aspect of this brief review is to make anyone who is visiting in the next six months or so aware of the just starting building work which will impact on your room selection. It wasn't an issue to us as it only began properly in the last two days of our stay, 19th Sept - 3rd Oct. If you...

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Helpful?
9Thank Fishingsmurf
Customer Servic... B, Quality & Customer Service department at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, Firstly, thank you for taking the time to post a review of your stay in our hotel. We appreciate your comment and value your opinion for the overall betterment of our hospitality and service. We are very sorry if the building work aside caused you any discomfort. Please be assured that your comments have been forwarded to the...

TORONTO
Reviewed 3 October 2013

We stayed at this resort from Sept. 22 to 29, 2013. This place was wonderful....I loved it. The room is very clean allso buffet restaurant is nice food is great. There was a great choice the entertainment team I will definitely be coming back....

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8Thank HERBIECHU
Customer Servic... B, Quality & Customer Service department at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, We would like to thank you for taking the time out to communicate the impressions of your vacation with our Tripadvisor community. We are a family hotel and we do everything possible to make feel our guests like part of this great family. In the name of our staff, we would like to thank you for vacationing with...

Reviewed 3 October 2013

stayed at el portillo till 26 september must say had the most fantastic time could find no fault with the hotel the beach was beautiful rooms large and very clean food there was a great choice the entertainment team where great fun especially daniel. who was very funny and allso alovely young man this is a great hotel and i...

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Helpful?
7Thank lyndavnolan
Customer Servic... B, Quality & Customer Service department at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, First of all please receive greetings from the Grand Bahía Príncipe El Portillo; we would like to thank you for trusting in Bahia Principe Hotels & Resorts as your holidays destination. We really appreciate that you have taken the time to give us your feedback on Trip Advisor as your comments are valuable to us in order to...

Ancaster, Canada
Reviewed 2 October 2013

This place was wonderful....hands down All expectations were met!!!! My only concerns are these, the restaurant staff, especially in the buffet restaurant, they all had dress shirts button up to neck and and their cuffs....when I was there it was very HOT, and the wait staff were sweating their butts off...you need to change the uniforms... The other concern is...

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Helpful?
8Thank Lola621
Customer Servic... B, Quality & Customer Service department at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, Please allow us to reassure that we are extremely proud to know that you had a fantastic time with us. It is a pleasure for all of us to hear that we were able to fulfill your expectations. Thank you for your comments and looking forward to welcome you next year in our Grand Bahia Principe El Portillo!...

Port Perry, Canada
Reviewed 2 October 2013

We stayed at this resort from Sept. 22 to 29, 2013. We loved the beach, resort, people etc. Great value for the money. We've stayed at many all inclusive resorts in Cuba, Mexico and DR and this is the best yet.

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7Thank 584Bubba
Customer Servic... B, Quality & Customer Service department at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, First of all, receive cordial greetings from the Grand Bahía Príncipe El Portillo; we would like to thank you for trusting in Bahia Principe Hotels & Resorts as your destination vacation. We really appreciate that you have taken the time to give us your feedback on Trip Advisor as your comments are valuable to us in order to...

New York City, New York
Reviewed 1 October 2013

We are couple were here for 10 nights. This is our second time in DR, and now we are more satisfied. Sometimes there are problems with towels for our room. But when I asked to repare balcony door, it's done immediately and I was impressed. Unfortunately, I can't give that resort a highest estimate, because of real trouble on the...

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Helpful?
8Thank filin7
Customer Servic... B, Quality & Customer Service department at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, We greatly appreciate you have chosen our Grand Bahia Principe El Portillo for your holidays destination in the Dominican Republic. We appreciate your observations about the hotel. We are sorry that we were not able to impress you with some of our services. Please be advised that your comments have been brought to our general manager in order...

Grimsby, Canada
Reviewed 1 October 2013

We just got back from this resort and all i can say is....beautiful, clean, friendly, perfect size resort for a family travelling with children, good food and a lot of variety. We travelled with our 6 year old daughter for one week. The kids club staff is just amazing. They do so much with the kids during the day and...

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Helpful?
6Thank Claudia M
Customer Servic... B, Quality & Customer Service department at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, We appreciate the time you invested in writing a review of your recent stay and on behalf of the Grand Bahia Principe El Portillo .We would like to express our gratitude for the kind words you have submitted about us. Also we would like to sincerely thank you for acknowledging so many positive elements experienced during your vacations....

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Beachfront
  • Room Service
  • Spa
  • Bar/Lounge
About the property
  • Beachfront
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Multilingual Staff
  • Babysitting
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Facilities and services: 2 pools Jacuzzi Sun terrace with loungers and sun umbrellas Pool and beach towel service BAHIA SPA (additional charge) Sports facilities: gym, tennis court, basketball court, volleyball net on the beach Water activity and scuba diving centre WiFi access in the lobby (1h per day free of charge) and in rooms (additional charge) Entertainment theatre Main buffet restaurant and 4 a la carte restaurants 8 Bars Snack-bar Pueblo Principe: local craft stores, live music, shows, bars and disco. Rooms 582 rooms including 4 types: Standard, Club Golden Junior Suite, Junior Suite and Family Suite. Junior Suites are larger than Standard rooms. Room facilities: King size bed or 2 full size beds Fully-equipped bathroom with hydromassage bath tub, shower, hair dryer and magnifying mirror Air conditioning Ceiling fan Terrace or balcony Telephone Radio alarm clock Satellite TV Coffee-making facilities Mini-bar Safe (with additional charge) WiFi (additional charge) Ironing set (available on request) Superior Junior Suite: balcony or terrace, sitting area with sofa-bed, ironing set, coffee-making facilities, private guest service phone line, umbrella, VIP amenities. Club Golden and Club Hacienda Junior suites (See page 18 Club Golden, Club Hacienda) Children Bahia Scouts The hotel is perfect for families, offering a range of facilities tailored especially for children, including the following: Children's pool Mini Club with daytime activities Evening Mini Disco Babysitting service (additional charge) Bahia Scout Water park Other services Medical service (additional charge) Pharmacy (additional charge) Bus stop opposite the hotel Personalised diets on request and subject to circumstances Specialised service for organising weddings, incentive trips, events and anniversaries ... more   less 

Additional Information about Grand Bahia Principe El Portillo

Address: Crta. las Terrenas - El Limon, km 4, Las Terrenas, Dominican Republic (Formerly El Portillo Beach Resort)
Region: Caribbean > Dominican Republic > Samana Province > Las Terrenas
Price Range: RM607 - RM1,869 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Bahia Principe El Portillo 3.5*
Number of rooms: 606
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Also Known As:
Gran Bahia Principe El Portillo Hotel Las Terrenas
El Portillo Beach Resort
Hotel Style:
#1 Top resorts Hotel in Las Terrenas
#3 On the Beach Hotel in Las Terrenas
#3 Spa Hotel in Las Terrenas
#3 Family Hotel in Las Terrenas
#6 Romantic Hotel in Las Terrenas
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Questions & Answers

Here's what travellers have asked, with answers from Grand Bahia Principe El Portillo staff and other travellers.
825 questions
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Brooklyn, New York

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Questions? Get answers from Grand Bahia Principe El Portillo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Jr Suite Superior are farthest from lobby in blocks 28, 10,11, 12,”
 of 5 bubbles NovaScotiaSeaport, 23 Mar 2017 | Read review
“Building 14 was close to the lobby”
 of 5 bubbles 321johnsond, 22 Mar 2017 | Read review
“Nearest to the beach”
 of 5 bubbles Tel50, 21 Mar 2017 | Read review
“Maybe ask for room closer to main restaurant and pool if you dont want to walk a lot”
 of 5 bubbles Clyde16, 17 Mar 2017 | Read review
“Ask for a room closer to main areas.”
 of 5 bubbles RosieD84, 14 Mar 2017 | Read review
5 of 5