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Grand Bahia Principe El Portillo

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5,344 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Bahia Principe El Portillo
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Showing 2,577: English reviews
Kirkland, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 29 October 2016

Two couples were returning guests of Bahia Príncipe resorts and I have been to Samana 2 times before this. We booked through Westjet vacations.....mainly because my brother was traveling from Calgary so we all met in Toronto for the flight to Samana. We booked rooms hoping to be upgraded to at least junior suites close to the beach and emailed... More 

Helpful?
6 Thank Donna B
Customer Servic... B, Social Media Coordinator at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, First let me inform you that your opinion is valuable to us, therefore we are extremely proud and happy for having left a pleasant memory. We are especially appreciating your positive comments about of our facilities, and our beautiful beach. Comments like that you send us, are what motivate us as a team every day to improve the... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 October 2016

I travelled October 15-22nd with my boyfriend. The drive from the airport was 45 minutes. Travelling this time of the year was amazing.. the weather was excellent although we were unable to go in the ocean a few times. All excursions were discounted due to it being off season. Our room was very clean and had plenty of hot water.... More 

Helpful?
2 Thank Amorette L
Customer Servic... B, Social Media Coordinator at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, We want to thank you to have been chosen as the destination for your vacation, as well as taking the time to write and tell us your views on the pleasant experience you had during your stay in our hotel. Please do not hesitate on contacting us in our e-mail address info.elportillo@bahia-principe.com. Regard, Bahia Principe Hotels & Resorts,... More 

Montreal, Canada
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed 27 October 2016

Stayed at the Gran Bahia Principe El Portillo Resort during the 3rd week of October 2016. Staffs were exceptional especially at reception and restaurants. All areas; Lobby, rooms, gardens and beach are kept clean. Beach is special, since when the sea is calm you can see corals with fish through the water. I would recommend bringing a snorkel as many... More 

Helpful?
7 Thank LeoLucie
Customer Servic... B, Social Media Coordinator at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, First let me inform you that your opinion is valuable to us, therefore we are extremely proud and happy for having left a pleasant memory. We are especially appreciating your positive comments about the quality of our service and our staff. Comments like that you send us, are what motivate us as a team every day to improve... More 

Lakeland, Florida
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 25 October 2016

My husband and I had a great vacation at Grand Bahia. The staff was super. Our room was not ready when we arrived, but Cindy at the front desk was great and pointed us in the direction of food while she continued to follow up on our room readiness. When it was ready and we hadn't come back yet, she... More 

Helpful?
5 Thank TnTyurk
Customer Servic... B, Social Media Coordinator at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, We are greatly appreciating your comments. Our goal it is to achieve maximum satisfaction of our guests. Comments like that you send us, are what motivate us as a team every day to improve the quality of service we offer. We hope to welcome you again to the Grand Bahia Principe El Portillo and to thank them in... More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 25 October 2016 via mobile

Sorry to all Privilege Club members. The Grand Bahia Chain has cancelled all privileges in its restaurants as we have found out this week. Where last year you can order a bottle of champagne or a bottle of wine, this year ZERO! No reason was given. The sales people were taken aback as well as our concierge. Awaiting to see... More 

Helpful?
2 Thank Rusynr
Customer Servic... B, Social Media Coordinator at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, Firstly, thank you for taking the time to post a review of your stay in our hotel. We appreciate your comment and value your opinion for the overall betterment of our hospitality and service. We would love to welcome you back soon in the near future whenever you are planning to come back to visit us. Please do... More 

London, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 22 October 2016

What an amazing place to holiday- Could not fault anything! Staff were amazing (bar, reception and restaurant), location was great- literally on the beach, clean throughout the hotel, food and drinks were lovely- we even had a drink at the bar in the sea :) Travelled for Christmas and New year 2015 so the celebrations made it even more special.... More 

Helpful?
4 Thank Sammy3332
Customer Servic... B, Social Media Coordinator at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, It is truly a pleasure for us to learn that you enjoyed your stay at our resort, especially the services from our all departments and that you appreciated the professionalism of our staff, we are aware that it is only because of them that we are able to achieve our goal- the continuous improvement of our services. We... More 

Ottawa, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 18 October 2016

Nice place to relax , very nice beaches , food good seen better, staff is ok when you gives tips but after all seen better for a 4 star .spa is nice , and the accomodation is good , they need to replace there A/C.

Helpful?
3 Thank sylvin00
Customer Servic... B, Social Media Coordinator at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, Thank you for taking the time to give us such a good review of your recent stay at Grand Bahia Principe El Portillo in our Tripadvisor web page and share with our fans your experience with us, we are totally agree with you, we are blessed with one of the most beautiful beach. We would love to welcome... More 

Santo Domingo, Dominican Republic
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 17 October 2016

We stayed 3 nights 4 days and everything was excellent, the attentions of the staff is awesome, and the hotel facilities is beautiful, good restaurants, especially the Orchid restaurant is French. We love this hotel

Helpful?
2 Thank Martha F
Customer Servic... B, Social Media Coordinator at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, We are greatly appreciating your comments. Our goal it is to achieve maximum satisfaction of our guests. We hope to welcome you again to the Grand Bahia Principe El Portillo and to thank them in person. Contact us at our email address info.elportillo@bahia-principe.com. Greetings from El Portillo. Bahia Principe Hotels & Resorts, all-inclusive hotels in Samana Licelot Vicioso... More 

Greater Johannesburg, South Africa
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 16 October 2016 via mobile

The staff is horrible, i've asked for a coffee before starting to eat breakfast.. i finished breakfast and still no coffee! They didn't even apologize. I've booked 2 restaurants and the lady booked the reservations for the days the restaurants were closed. The reception lady still tried to help us but we were leaving the next day. Some food from... More 

Helpful?
4 Thank PatriciaR1990
Customer Servic... B, Social Media Coordinator at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, Firstly we hope you had a good trip back home and we are very grateful you have taken the time to express your views in our Tripadvisor community. The reviews help us to improve and raise our service. We hope to have you back in the near future at the Grand Bahia Principe El Portillo and I take... More 

Lisbon, Portugal
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 15 October 2016

We spent one week in July/August two adults one kid. The beach is amazing. We had some problems in the thematic restaurants, specially at the italian restaurant. Very nice view from the beach buffet. Staff very friendly and willing to help but I was disappointed to see them waiting to be tipped every time we asked for something. Another negative... More 

Helpful?
2 Thank Ana N
Customer Servic... B, Social Media Coordinator at Grand Bahia Principe El Portillo, responded to this review

Thank you for taking the time to express your concerns regarding your recent stay at our Grand Bahia Principe El Portillo. I deeply regret to learn that we did not fully exceed your expectations. In Bahia Principe Hotels and Resorts we believe that only by listening carefully to the comments and suggestions of our guests we are able to immediately... More 

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Beachfront
  • Room Service
  • Spa
  • Bar/Lounge
About the property
  • Beachfront
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Multilingual Staff
  • Babysitting
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Facilities and services: 2 pools Jacuzzi Sun terrace with loungers and sun umbrellas Pool and beach towel service BAHIA SPA (additional charge) Sports facilities: gym, tennis court, basketball court, volleyball net on the beach Water activity and scuba diving centre WiFi access in the lobby (1h per day free of charge) and in rooms (additional charge) Entertainment theatre Main buffet restaurant and 4 a la carte restaurants 4 Bars Snack-bar Pueblo Principe: local craft stores, live music, shows, bars and disco. Rooms 582 rooms including 4 types: Standard, Club Golden Junior Suite, Junior Suite and Family Suite. Junior Suites are larger than Standard rooms. Room facilities: King size bed or 2 full size beds Fully-equipped bathroom with hydromassage bath tub, shower, hair dryer and magnifying mirror Air conditioning Ceiling fan Terrace or balcony Telephone Radio alarm clock Satellite TV Coffee-making facilities Mini-bar Safe (with additional charge) WiFi (additional charge) Ironing set (available on request) Superior Junior Suite: balcony or terrace, sitting area with sofa-bed, ironing set, coffee-making facilities, private guest service phone line, umbrella, VIP amenities. Club Golden and Club Hacienda Junior suites (See page 18 Club Golden, Club Hacienda) Children Bahia Scouts The hotel is perfect for families, offering a range of facilities tailored especially for children, including the following: Children's pool Mini Club with daytime activities Evening Mini Disco Babysitting service (additional charge) Bahia Scout Water park Other services Medical service (additional charge) Pharmacy (additional charge) Bus stop opposite the hotel Personalised diets on request and subject to circumstances Specialised service for organising weddings, incentive trips, events and anniversaries ... more   less 

Additional Information about Grand Bahia Principe El Portillo

Address: Crta. las Terrenas - El Limon, km 4, Las Terrenas, Dominican Republic (Formerly El Portillo Beach Resort)
Region: Caribbean > Dominican Republic > Samana Province > Las Terrenas
Price Range: RM627 - RM2,107 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Bahia Principe El Portillo 3.5*
Number of rooms: 582
Reservation Options:
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Also Known As:
Gran Bahia Principe El Portillo Hotel Las Terrenas
El Portillo Beach Resort
Hotel Style:
#1 Top resorts Hotel in Las Terrenas
#2 Spa Hotel in Las Terrenas
#2 On the Beach Hotel in Las Terrenas
#3 Family Hotel in Las Terrenas
#7 Romantic Hotel in Las Terrenas
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Questions & Answers

Here's what travellers have asked, with answers from Grand Bahia Principe El Portillo staff and other travellers.
681 questions
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Brooklyn, New York

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Questions? Get answers from Grand Bahia Principe El Portillo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“we had the Royal Golden Suits (in section 7 close to lobby) Not a far walk to everything. Very quiet.”
 of 5 bubbles 439steved439, 29 Nov 2016 | Read review
“2nd or 3rd floor incase it floods”
 of 5 bubbles darrenandgillian, 24 Nov 2016 | Read review
“Jr suites are perfect”
 of 5 bubbles girardnancy, 21 Nov 2016 | Read review
“Building 26 has the best rooms, 12 has a nice quiet pool beside it. They are the two farthest rooms but the resorts not big.”
  • Window from bedroom to bathroom.
 of 5 bubbles 139maryanneh, 14 Nov 2016 | Read review
“we were at 4201 and 4202 between lobby and beach very good short walk”
 of 5 bubbles rossita, 14 Nov 2016 | Read review
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