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Grand Bahia Principe El Portillo

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5,466 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Bahia Principe El Portillo
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Showing 2,646: English reviews
Reviewed 1 week ago

My husband, 8-yr. old daughter and I just returned from a week at the El Portillo. I had never been to the DR before and the hotel was recommended by a friend. The hotel grounds are small-ish, which is great as you can walk everywhere. Everything is close to the beach, which is an absolutely beautiful one - you can...

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Helpful?
4Thank Jan D
Customer Servic... B, Social Media Coordinator at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, Firstly we hope you had a good trip back home and we are very grateful you have taken the time to express your views in our Tripadvisor community. The reviews help us to improve and raise our service. We hope to have you back in the near future at the Grand Bahia Principe El Portillo and I take...

canada
Reviewed 1 week ago

First off we have to thank Licelot the social coordinator ..Thank You so much for your great correspondence and proficiency, you were a dream to figure stuff out with! Next we have to thank sweet Amilcar, always the professional and just our familiar face that makes sure everything is good to go. That being said, this resort is top notch...

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Helpful?
16Thank Jubeyjubey
Customer Servic... B, Social Media Coordinator at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, We are greatly appreciating your comments. Our goal it is to achieve maximum satisfaction of our guests. We hope to welcome you again to the Grand Bahia Principe El Portillo and to thank them in person. It is truly a pleasure for us to learn that you enjoyed your stay at our resort, especially the services from all...

Canada
Reviewed 1 week ago via mobile

Great vacation in Samana. Very Friendly staff. Beautiful hotel and immaculate grounds. Great gym - all you need. Great food at buffet and at all the restaurants and good entertainment. Free wifi in lobby. Highly recommended and will definitely return.

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Helpful?
3Thank BowserRound
Customer Servic... B, Social Media Coordinator at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, First of all thank you for trusting in Bahia Principe Hotels & Resort and for choosing us to enjoy your holidays at the Grand Bahia Principe El Portillo. We appreciate so much that you have taken the time to write your comments and detailed review concerning your recent stay at the hotel. Our guest’s comments are vital for...

Reviewed 1 week ago via mobile

I went here with my gf, age 29 - 35. The place is nice and I would give it a 3 1/2 star for Dominican standards. Rooms are average unless you book the best rooms for more money. The beach has no waves and is full of big rocks also called dead coral with a few pale plants growing on...

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Helpful?
1Thank Brad T
Customer Servic... B, Social Media Coordinator at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, First of all please receive greetings from the Grand Bahía Príncipe El Portillo. We would like to thank you for trusting and recommending Grand Bahia Principe Hotels & Resorts. We are grateful for your comments regarding your recent stay with us and appreciate that you have taken the time to give us your feedback. It is always a...

toronto
Reviewed 2 weeks ago

The resort is very nice and well maintained. It is a smaller resort so everywhere is a very short walking distance. The food at the buffet was very good and diversified.Like others mentioned, the beer is Coors light and the rest is typical of AI. Slushy drinks by the pool/beach bars. For non sweet drinks, caipirinha made at the bar...

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Helpful?
3Thank fabiej
Customer Servic... B, Social Media Coordinator at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, Thank you for taking the time to give us such a good review of your recent stay at Grand Bahia Principe El Portillo in our Tripadvisor web page and share with our fans your experience with us, we are totally agree with you, we are blessed with one of the most beautiful beach. We would love to welcome...

Kingston, Canada
Reviewed 2 weeks ago

-excellent and friendly staff, but sometimes overworked which can mean waiting for a while for wine and water at meals, but extremely friendly and A+ service overall -25% english, remaining guests french and spanish: lots of families and groups stick to themselves -excellent food!!!! my only complaints on this trip due to overeating :) -lots of daytime activities, bit quieter...

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Helpful?
6Thank HartFB
Customer Servic... B, Social Media Coordinator at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, Firstly we hope you had a good trip back home and we are very grateful you have taken the time to express your views in our Tripadvisor community. The reviews help us to improve and raise our service. We hope to have you back in the near future at the Grand Bahia Principe El Portillo and I take...

Liverpool
Reviewed 2 weeks ago

Good value for money Rooms lovely but pool a bit small and dated. Beach lovely Restaurant food good in both buffet and a la carte. Bar service slow Very cutoff from the outside world compared to other resorts Really long airport transfer if flying from the uk into punta Cana!

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Helpful?
1Thank Marks_review
Customer Servic... B, Social Media Coordinator at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, Thank you for taking the time to give us such a good review of your recent stay at Grand Bahia Principe El Portillo in our Tripadvisor web page and share with our fans your experience with us, we are totally agree with you, we are blessed with one of the most beautiful beach. We would love to welcome...

Victoria, Canada
Reviewed 2 weeks ago

We are down here now and have no beer, no Presidente available(local beer) and they only serve Coors light swill( this is not beer) in a resort that caters to Canadians and Europeans, doesn't cut it. Not a deal breaker but come on no choice of decent beer.

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Helpful?
4Thank DougBcause
Customer Servic... B, Social Media Coordinator at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, Thank you so much for your kind opinion about our hotel, we really appreciate it because it helps us to learn about our guest needs and satisfy them. We hope to welcome you again to the Gran Bahia Principe El Portillo and to thank them in person. Contact us at our email address info.elportillo@bahia-principe.com. Regard, Bahia Principe Hotels...

London, Canada
Reviewed 2 weeks ago via mobile

This was a nice area to vacation The food was pretty good. As long as it was cooked fresh. Fruit was amazing. I didn't like getting bugged along the beach or off the resort for sex. This was a constant issue and wouldn't stop Travelling around the local area was safe and fun. Just wouldn't be wearing fancy jewelry or...

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Helpful?
Thank Drew S
Customer Servic... B, Social Media Coordinator at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, First of all we would like to thank you for your nice comments about the Hotel and we hope that you have had a nice trip back home. We really appreciate your comments because we want to be better everyday and work to satisfy our guest needs and we are so happy, because we did it with you....

Montreal, Canada
Reviewed 2 weeks ago

We just got back from a one week stay at Grand Bahia Principe El Portillo, what a pleasure! The staff was outgoing, very pleasant. The property was impeccable, the floors gleamed and all surfaces dusted daily. It smelled like bleach and citrus fruit in the halls. The rooms were immaculate, spacious. We were in block 27, which was a little...

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Helpful?
2Thank Fre73
Customer Servic... B, Social Media Coordinator at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, First let me inform you that your opinion is valuable to us, therefore we are extremely proud and happy for having left a pleasant memory. We are especially appreciating your positive comments about the quality of our service and our staff. Comments like that you send us, are what motivate us as a team every day to improve...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Beachfront
  • Room Service
  • Spa
  • Bar/Lounge
About the property
  • Beachfront
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Multilingual Staff
  • Babysitting
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Concierge
Official Description (provided by the hotel)
Facilities and services: 2 pools Jacuzzi Sun terrace with loungers and sun umbrellas Pool and beach towel service BAHIA SPA (additional charge) Sports facilities: gym, tennis court, basketball court, volleyball net on the beach Water activity and scuba diving centre WiFi access in the lobby (1h per day free of charge) and in rooms (additional charge) Entertainment theatre Main buffet restaurant and 4 a la carte restaurants 4 Bars Snack-bar Pueblo Principe: local craft stores, live music, shows, bars and disco. Rooms 582 rooms including 4 types: Standard, Club Golden Junior Suite, Junior Suite and Family Suite. Junior Suites are larger than Standard rooms. Room facilities: King size bed or 2 full size beds Fully-equipped bathroom with hydromassage bath tub, shower, hair dryer and magnifying mirror Air conditioning Ceiling fan Terrace or balcony Telephone Radio alarm clock Satellite TV Coffee-making facilities Mini-bar Safe (with additional charge) WiFi (additional charge) Ironing set (available on request) Superior Junior Suite: balcony or terrace, sitting area with sofa-bed, ironing set, coffee-making facilities, private guest service phone line, umbrella, VIP amenities. Club Golden and Club Hacienda Junior suites (See page 18 Club Golden, Club Hacienda) Children Bahia Scouts The hotel is perfect for families, offering a range of facilities tailored especially for children, including the following: Children's pool Mini Club with daytime activities Evening Mini Disco Babysitting service (additional charge) Bahia Scout Water park Other services Medical service (additional charge) Pharmacy (additional charge) Bus stop opposite the hotel Personalised diets on request and subject to circumstances Specialised service for organising weddings, incentive trips, events and anniversaries ... more   less 

Additional Information about Grand Bahia Principe El Portillo

Address: Crta. las Terrenas - El Limon, km 4, Las Terrenas, Dominican Republic (Formerly El Portillo Beach Resort)
Region: Caribbean > Dominican Republic > Samana Province > Las Terrenas
Price Range: RM627 - RM2,162 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Bahia Principe El Portillo 3.5*
Number of rooms: 582
Reservation Options:
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Also Known As:
Gran Bahia Principe El Portillo Hotel Las Terrenas
El Portillo Beach Resort
Hotel Style:
#1 Top resorts Hotel in Las Terrenas
#2 On the Beach Hotel in Las Terrenas
#2 Spa Hotel in Las Terrenas
#3 Family Hotel in Las Terrenas
#7 Romantic Hotel in Las Terrenas
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Questions & Answers

Here's what travellers have asked, with answers from Grand Bahia Principe El Portillo staff and other travellers.
749 questions
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Brooklyn, New York

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Questions? Get answers from Grand Bahia Principe El Portillo staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“get a suite closer to the lobby.”
 of 5 bubbles ivandC7772ZI, 21 Jan 2017 | Read review
“We were in the #10 rooms and I found them just a nice walk to the Lobby but my husband has heart issues so he found the walk a bit tireing.”
 of 5 bubbles Ellen-egan, 19 Jan 2017 | Read review
“we were in a suite, very nice.”
 of 5 bubbles bryank702, 18 Jan 2017 | Read review
“If you are near the water park be ready to walk!”
 of 5 bubbles Rauser, 17 Jan 2017 | Read review
“We stayed in Villa 25 and it was less than a 2 min walk to the main building, pool, beach etc.,”
 of 5 bubbles phils586, 17 Jan 2017 | Read review
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