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The Reef House Palm Cove - MGallery Collection

MGalleryUS$134*
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Certificate of Excellence
14/05/2017 15/05/2017
1 room 2 adults 0 children
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The Reef House Palm Cove - MGallery Collection
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704 Reviews from our TripAdvisor Community

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Adelaide, Australia
Reviewed 6 days ago NEW

My number one issue with hotel rooms is the cleanliness of the room. With this hotel I could not fault anything. The room inside and on the balcony was exceptional, a credit to your housekeeping staff. The view from breakfast each morning was beautiful and loved the feel of the drinks each afternoon and met Norm who made our stay...

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Helpful?
Thank Susan W
Reef House R, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Dear Susan W, Thank you so much for staying with us at the Reef House in Palm Cove. We would like to thank you so much for staying with us and for posting such a nice review. Jean and the housekeeping team will be very excited to know you appreciated how clean your room was and Norm loves hosting Brigadier...

Newport, Australia
Reviewed 1 week ago NEW

We were welcomed by staff on our arrival with a cool fruit punch. The facilities were explained to us and also directed where to meet for "Happy Hour " drinks at sundown. Our booking had been upgraded and was very comfortable with Spa bath. The dining room staff were efficient and friendly, as were the the other staff in all...

Review collected in partnership with this hotel
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Helpful?
Thank canberra2017
Reef House R, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Dear canberra2017, Thank you so much for staying with us and posting a 5 star review ! We are all delighted to know you enjoyed your stay and you had the opportunity enjoy Brigadier Punch and Canapes at Twilight hour. Your personal recommendation is very much appreciated. Take care and thank you again canberra2017, Tropical Regards Wayne Harris

Brisbane, Australia
Reviewed 1 week ago via mobile

We booked this hotel online and requested a quiet room, I also requested a quiet room when we were in email correspondence with the hotel about transport and also made a further request when we arrived as our room was not ready. However we ended up in room 206, probably one of the noisiest in the hotel. It's located next...

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Helpful?
1Thank Brisbane_Catlady
Reef House R, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Dear Brisbane_Catlady, Thank for very much for deciding to stay with us at the Reef House in Palm Cove. Brisbane_Catlady, I have taken some time to look into the circumstances behind your review and I am very sorry for the mistake made with the allocation of your room. This should not have happened and once again I am sorry. Should...

Sydney, Australia
Reviewed 1 week ago

We arrived and the place looks amazing. It has a lovely british colonial feel to it. Check in was fast, friendly and super efficient. The staff here are very good. We were escorted to our room (King Spa room) and wow, what a disappointment. Don't get Room 302! Our room was so tired looking, the smell of bleach was so...

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Helpful?
1Thank TOPCAT05
Reef House R, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Dear TOPCAT05, Thank you very much for staying with us at the Reef House and for making special mention of the great staff and our restaurant bringing our Colonial Beach House to life. It is teriffic to know you felt that our staff and restaurant are very good. I am very sorry and equally disappointed to learn that you did...

Brisbane
Reviewed 1 week ago

Enjoyed our night away at the reef house palm cove. Our room wasn't ready when we arrived, so we borrowed a couple of the bikes and went for a little ride around town before checking in. The heated spa was awesome. It was like a mini massage. The raspberry sorbet was an added bonus.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank CJ L
Reef House R, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Good evening CJ L, Thank you very much for staying with us on your little getaway ! It is teriffic to know you enjoyed your mini break with us. The raspberry sorbets delivered by the pool each day is just one example of the many little touches experienced at the Reef House. Today our sorbet was Coconut and Lime flavor....

Reviewed 1 week ago via mobile

We have just ended 8 nights at The Reef House and it was just perfect. Quiet, private and very relaxed. We had a small kitchenette in a studio combined with a King Spa suite. Given we are a family of three children is wasn't completely ideal (and that is not the hotels fault! We booked it knowingly!) We intend to...

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Helpful?
Thank OJHendo
Reef House R, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Dear OJHendo, It was nice to get to know you OJHendo and we thank you very much for staying with us. We would be very happy for you to return next year and please don't hesitate to contact us directly to help with your reservation. Thank you for posting such a nice Trip Advisor review, we really appreciate it Tropical...

brisbane
Reviewed 2 weeks ago via mobile

The Reef house is lovely, the pool, bar and common areas make for a relaxing stay. The service is second to none. Jacky at the front desk is fantastic and so helpful. The rooms are ok however the kitchenette area could do with a tidy up there are a few things that would be easy to fix and really make...

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Helpful?
Thank rosegallagher
Reef House R, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Dear rosegallagher, Thank you for staying with us while visiting Tropical North Queensland. It was a pleasure to have you staying with us and it is great to know you had a relaxing stay. Jackie noticed your review and was very pleased to know you enjoyed his hospitality. The next phase of our renovation does involve the kitchenette areas, it...

Geelong, Australia
Reviewed 2 weeks ago

We really had the most wonderful time at the Reef House. Although the facilities were great, it was the staff who really made our stay so wonderful. Catherine was very helpful and always had a lovely smile, and Karrie was very patient with me one morning when I was having several senior moments in a row, Adrian was amazing the...

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Helpful?
Thank Carmielovesqld
Reef House R, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Dear Carmielovesqld, Catherine, Karrie, Adrian and Terry, and I wanted to thank you so much for staying with us and posting such a great review. The Reef House does have great staff and I am very lucky to be working with such guest focused people. So many guest reviews comment on staff, service and how nice we are. Your review...

Reviewed 2 weeks ago

Stayed here for few nights while on a guided tour of Australia. The grounds are beautiful and the room is spacious with a balcony including table,chairs, microwave, refrigerator and more. As you sit in the open air dining room you have a great view of the ocean (including a spectacular sunrise) and is only in competition with the delicious food....

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Helpful?
Thank sandralV2975YN
Reef House R, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Dear sandralV2975YN, Thank you so much for staying with us and posting such a teriffic review. We are very pleased to know you had an enjoyable stay with us. I am sure your tour was spectacular and you would have had the opportunity to Australia. We are very grateful to know you had an enjoyable stay with us. Thank you...

Peterborough, United Kingdom
Reviewed 2 weeks ago

Hotel really beautiful place, an oasis, bedroom superb, staff really couldn't do enough for you, loved every minutes we stayed there. Very good service, my husband as he had hurt his foot, they supplied ice and ointment and made sure he had everything to help him recoup.

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Helpful?
Thank celiamacdonald
Reef House R, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Dear celiamacdonald, Thank you for taking the time for post your feedback on Trip Advisor, we really appreciate the very nice review you have written and I hope your husbands foot has made a full recovery. I am very sure our team will love to hear your appreciation. All the best, Wayne Harris

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14/05/2017 15/05/2017
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Amenities

Highlights
  • Restaurant
  • Pool
  • Free Internet
  • Bar/Lounge
  • Beachfront
  • Spa
  • Room Service
  • Free Parking
About the property
  • Wheelchair Access
  • Beachfront
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
Services
  • Laundry Service
  • Airport Transportation
  • Multilingual Staff
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Located just 25 minutes north of Cairns in the secluded Palm Cove, an upscale boutique beachfront experience awaits guests at Reef House Palm Cove - MGallery Collection.The resort offers a warm, personalised service for all guests and together with its comprehensive range of resort facilities, The Reef House is the perfect getaway for couples seeking romantic bliss or simply a holiday in sheer relaxation. ... more   less 

Additional Information about The Reef House Palm Cove - MGallery Collection

Address: 99 Williams Esp, Palm Cove, Queensland 4879, Australia (Formerly Sebel Reef House)
Region: Australia > Queensland > Cairns Region > Palm Cove
Price Range: RM614 - RM1,541 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Reef House Palm Cove - MGallery Collection 5*
Number of rooms: 69
Reservation Options:
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Also Known As:
Reef House Hotel Palm Cove
The Sebel Reef Hotel
Sebel Reef Hotel
The Reef House Palm Cove - MGallery Collection Queensland
Hotel Style:
#4 Spa Hotel in Palm Cove
#4 On the Beach Hotel in Palm Cove
#5 Luxury Hotel in Palm Cove
#7 Romantic Hotel in Palm Cove
#8 Family Hotel in Palm Cove
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Questions & Answers

Here's what travellers have asked, with answers from The Reef House Palm Cove - MGallery Collection staff and other travellers.
5 questions
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Rosebud, Australia
Woodside, Australia
over a year ago

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Questions? Get answers from The Reef House Palm Cove - MGallery Collection staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Would recommend a room with the spa on balcony, very spacious room”
susanwX6643NF, 24 Apr 2017 | Read review
“Garden needs upgrading around pool area for a more cultivated appearance. (At least up to the standard of the wonderful street planting in Palm Cove)”
canberra2017, 23 Apr 2017 | Read review
“No complaints”
Carmielovesqld, 16 Apr 2017 | Read review
“Some rooms have a lovely view of the pool”
celiamacdonald, 15 Apr 2017 | Read review
“Choose a balcony room.”
marioneaton, 22 Feb 2017 | Read review
5 of 5
MGallery
US$134* /night
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TripAdvisorUS$134
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Prices are for 1 room, 2 adults
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